I purchased a product for my little Yorkie Mia Love, and I had a few questions. I cannot express how helpful and kind Elliot and Mila 🐾 were! Even on a weekend they got back to me almost immediately... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
It is rare to come across a business that cares so much about its customers. Thank you Elliott and Mila ♥️
Great selection of good quality products. I've had a few things from here now, and all have been exactly as advertised and really good quality. I also received great customer service when I emailed th... Näytä lisää
Excellent products to keep my two whippets and two spaniels happy! Lovely to see an online business run by real people and great customer service to boot, would recommend Chillypup to all of my dog wa... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
ChillyPup is a UK-born dog brand inspired by our French Bulldog, Mila. What started as a search for better products for her – ones that actually balanced comfort, quality and style – has grown into a trusted destination for dog lovers who expect more from their pet gear. Every ChillyPup product is chosen with care: from our adjustable harnesses and durable leads to cosy coats, cooling vests and enrichment toys. We believe dog essentials should be practical, long-lasting and look great too – because dogs deserve the same attention to detail we’d want for ourselves. Based in South Wales, we’re proud to be a family-run brand focused on thoughtful design, trusted materials and genuine customer care. Whether it’s walk time, playtime or cuddle time, ChillyPup helps you enjoy every moment with your pup in style.
Yhteystiedot
Yhdistynyt kuningaskunta
- info@chillypup.co.uk
- chillypup.co.uk
4,5
Erinomainen
27 arvostelua
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Trustworthy business, service with a smile
It is rare to come across a business that cares so much about its customers. Thank you Elliott and Mila ♥️
2. syyskuuta 2026
Oma-aloitteinen arvostelu
Fantastic customer service
I purchased a product for my little Yorkie Mia Love, and I had a few questions. I cannot express how helpful and kind Elliot and Mila 🐾 were! Even on a weekend they got back to me almost immediately and went above and beyond to help! Such amazing customer service. I’ll definitely be purchasing again. Thank you so much!
12. elokuuta 2026
Oma-aloitteinen arvostelu
Bungee lead shipped from China
Purchased a bungee lead - was expecting this to come from the UK given the company presents themselves as a British company based in Britain. The lead however was shipped from China - this concerned me given the quality of items that can originate from China (not to mention the unsustainable nature of shipping from China to UK). Nevertheless, thought I’d give the lead a try. However, less than 3 months later the carabiner has worn away and has detached from our dog’s harness a couple of times. Our dog is a Miniature Schnauzer so not exactly that strong. The quality is unfortunately as I suspected it would be, poor. Really disappointing to market yourselves as a British company and sell rubbish quality items from China!
Following communication with the business, amending this to a 4 star. Although I still have reservations about imported products as a result of the leads failure, the response from the business has been excellent- they immediately refunded the amount for the lead and have offered to test it themselves so they can understand how it failed.
28. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chillypup
Thank you for taking the time to leave this. ChillyPup is a Welsh business, founded and run from Newport in South Wales, and I want to address both points you've raised directly.
We source some of our products internationally to get the best stock and at a price point we believe is fair. Many of the products we sell simply aren't available from UK suppliers, and sourcing further afield allows us to offer quality that we're confident in at a price that works for dog owners. Every product we sell is one we've tested ourselves, and the bungee lead is one we use daily with our own French Bulldog Mila.
That's why your experience with the carabiner genuinely concerns me. It's not what we've experienced, and it's not the standard we'd ever accept. I'll be reaching out to you directly to understand exactly what's happened and to put this right.
Elliott & Mila
The small red light therapy pad is…
The small red light therapy pad is perfect for my 4 lb Morkie. I am hopeful that this will help keep her active and mobile for a very long time. The customer service for Chilly Pup is OUTSTANDING! Do not hesitated to support this company.
16. toukokuuta 2026
Oma-aloitteinen arvostelu
Elliot and Mila from Chillypups are so…
Elliot and Mila from Chillypups are so amazing and very helpful, I ordered a christmas jumper for my spaniel and it hadn't been delivered yet for Christmas, I contacted Chillypups who were so helpful and kept on top of the delivery company and supplied me with a discount voucher even though the fault was not with them but the delivery especially at Christmas time, I will be ordering more fantastic products from Chillypups, my dog will be one spoiled dog
11. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chillypup
Thank you for the great feedback - we love seeing happy customers and happy pups!
Lovely Christmas Jumper
Bought a christmas jumper, fantastic quality. Would reccomend.
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Product type described- excellent…
Product type described- excellent quality. Highly recommend.
5. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chillypup
Thank you for the great feedback - we love seeing happy customers and happy pups!
Definitely recommmend
Product arrived quickly and as was exactly as described. Very pleased and definitely happy to order from them again. Thank you!
1. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chillypup
Thank you for the great feedback - we love seeing happy customers and happy pups!
Promp service great product
2. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chillypup
Thanks for the positive review Gareth!
Feels like a con
This company’s website makes it seem like you’re supporting a very small British business, when in fact the items are shipped to you from China (takes ages) and are of very poor quality. Utterly disappointing.
12. marraskuuta 2025
Vastaus yritykseltä Chillypup
Hi KC,
We’re really sorry to read your feedback and to hear that you’re disappointed with your recent order. We’re a Welsh business based in Newport, and we work with a range of trusted suppliers, both in the UK and internationally so that we can offer great quality products at fair prices.
The items you ordered are ones we’ve struggled to source from UK suppliers recently, and rather than remove them completely from the website, we temporarily fulfilled them through one of our overseas partners. This does mean the delivery time can be slightly longer, but all items remain fully covered by our 30-day money-back guarantee.
We genuinely believe in the quality of everything we offer, so we’re disappointed to hear your order didn’t meet expectations. We’ve emailed you directly so we can understand more about the issues and get this resolved for you as quickly as possible.
Elliott & Mila
ChillyPup 🐾
Love this page and love the products…
Love this page and love the products you have
18. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chillypup
Thanks Scott for the positive feedback!
I have a sausage dog purchased a coat…
I have a sausage dog purchased a coat delivery was very quick great product will definitely order again!
22. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chillypup
Thanks Leighton for the positive feedback.
Fab coat for my little floof
Fab coat for my little floof. Very smooth transaction. Will definitely be shopping with you guys again.
8. marraskuuta 2025
Vastaus yritykseltä Chillypup
Thanks for the great feedback Kym, we are glad your little floof loves their new coat!
Fantastic quality and fast delivery
Fantastic quality and fast delivery. My two Terriers, Jack and Russell look adorable in their new winter coats. Would recommend!
16. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chillypup
Thank you for the great review and supporting ChillyPup Tom!
Vastaus yritykseltä Chillypup
Thank you for the positive review and supporting ChillyPup Will!
Fantastic product 👏
10. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chillypup
Thank you for the great review and supporting ChillyPup Amelia!
Great variety of products for your…
Great variety of products for your furry friends!
5. marraskuuta 2025
Oma-aloitteinen arvostelu
Top quality product and delivered…
Top quality product and delivered quickly. Would definitely shop again. Was kept up to date with the tracking and was dispatched quickly. What more could you ask for, thanks Chilly Pup!
1. marraskuuta 2025
Oma-aloitteinen arvostelu
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