Chill Chair Arvostelua 

This Chill Chair seems to de designed for people about five foot tall. Any taller and your shoulders are where the headrest is, so you are sitting with the lump between you shoulders and no head support, you head just lolls back. If you recline with you head in the right position, your bum is right of the edge of the seat. The seat is hard, not deep enough and arms don't adjust for height. The most uncomfortable chair ever.

Proactive communication, fast polite responses, considered follow ups. This is gold standard customer service and certainly helped to reassure when there was a supply chain issue causing some delays. When the product was delivered it exceeded expectations... build quality and design are superb and the massage is addictive.. genuinely as effective as a human and absolutely helps restore my feet after heavy training days.

The customer service is above and beyond. I had a couple of questions and to my surprise, I received an answer the same day. Angel and Rey were so gracious about answering my probably an obvious question and it really impressed me. Also the solemate massager is an answer to my prayers. My feet have never been so happy. I recommend this company and product highly.

I ordered The foot massager, even though it took a while to arrive , I was pleased with the product :) it not only is a great foot massager but looks like a nice feature as a foot poof . It’s excellent quality and easy to use too , I would highly recommend

Same as the other reviews
Ordered in november with delivery promised before christmas
Then an email saying it wont be until 2nd of January
Waited... still nothing
Emailed again.... now they will try to post on 5th january
Emailed again.... no reply

I will be filing a charge back with my bank as over 5 weeks with 0 update on when a product will actually be dispatched and multiple false dates given.
I would not trust this company. The email replies and confirmations you get are very basic and sketchy

I wouldnt be surprised if the whole thing is a scam. Terrible service for a product that is expensive
Company lies and is unresponsive

AVOID AT ALL COSTS

Still no sign of my delivery and no communication -

Product has now arrived and 15% discount received

Exactly the same scenario as Lucy below.
Based in UK.
Ordered in the Black Friday deal (November) and STILL waiting for product.
Repeated lies saying they would guarantee delivery before Christmas, latest update just before Xmas was someone was closed and would not be shipped until January 5th.
Sent repeated emails over last couple of days and no reply.

AVOID!!!

I bought Chill Chair for my nephew who is a lawyer and sometimes more than a little stressed. He says it has been a game changer and everyone in his office is now jealous and wanting to order.

The team at Chill Chair were great. They fast tracked my order for Christmas and followed up to make sure everything arrived safely. My husband is living his best life! Sitting in his gaming chair while getting a foot massage. He loves his Sole Mate Luxury Ottoman Foot Massager and uses it everyday.

Love the ottoman massage chair, I pretty much use it almost everyday and most times twice a day. It's a great way for me to relax after my normal daily activities, keep up the great work on your products and customer service. Everyone that comes by my house has tried and absolutely loved it and some have already purchased it for themselves.

Outstanding customer service from Chill Chair. They went above and beyond to answer all my questions and genuinely took the time to make sure my needs were taken care of. So rare to experience this level of care — highly recommend.

I have both the Chair and the foot stool from Chill Chair. The products are top quality, but that is still nothing compared to their customer service. I have never had a company care more about the experience of the customer than Chill Chair. Rey in customer care was 10/10 top level aces in my book! This is a company to do business with. Hands down. 10/10. Love these guys! Lifetime customer right here!!!!!!

Thought about buying this product for my wife and I Finally went ahead and purchased and it’s been the best decision. The product looks and feels premium quality and the massage function offers excellent functionality and variety. Probably need a second one now as we constantly battling who gets to use it. Highly recommended.

When there is an issue, you want customer support and service to be responsive. We experienced it!
The email response and the action that followed surpassed expectations. We highly recommend this relaxing product and the service that backs it up!

I bought a chill chair in June of this year 2025 as a Father’s Day present for my husband…we received the chair and he used it once that day and loved it. However, it would be months later before he wanted to use it again and sadly this time it did not turn on.
I tried charging it with the adapter…Unfortunately , it would not work.
I finally sent an email to their company in December 2025.
I got an immediate response a day later…with a request for me to send a video of the adapter and the chair.
I sent that requested email.
Literally two days later, we got an email with a tracking number that they were sending us a NEW replacement.
I was actually so surprised.
In this time, the world is so jaded.
How wonderful that this chair will come during the holiday season to remind me that there are GOOD HONEST small businesses that really do care.
Thank you so much for this whole experience.
I highly recommend buying from them.
Thank you again,
Jimmy and Fawn Doan

This chair is truly worth the money. A few minutes a day with the massage function is great. Not to mention it also being comfortable as just a sitting chair. And customer support is absolutely amazing. So quick to respond and will handling any question or issue you may have.

An outstanding product with cordless convenience and great engineering. Fast delivery and excellent service.

I recently purchased the SoleMate product from the team at Chill Chair.

It was a seamless transaction process and I had a query during the fulfilment process that was answered promptly.

The product arrived in perfect condition and on time. The ChillChair team followed up post delivery to ensure that I was satisfied with the product. I have been using it daily since its arrival and am very happy with my purchase decision and the purchasing process with the team at ChillChair

I purchased a sole mate for my feet from chillchair. Unfortunately a couple of the programmes became faulty.
The customer service have been outstanding with their contact letting me know that a new one will be sent out as soon as new stock arrives.
I cannot recommend them enough.

Updated review,

Not a scam it's real they just had difficulties during the Christmas period it can happen.

Product has arrived and is working build quality is ok although please improve the seat button it's so cheap and the button is loose not sitting tightly in fitting hole but it works.