Cosy Homes in Lancashire - Council Initiative Arvostelua 

Cosy homes in Lancashire, good lord where do I start, I applied in march/April, I have lost count of how many times I have rang, repeating myself over and over again, they don't even know anything, don't bother looking, constantly asking for the same, bank statements, why is x y z living at home, oh my days my daughter has disabilities, she is an adult, I care for her 24 7, needed help with a boiler, past over to pillar to post, now after so many months I'm bring passed over to my own council, asking for the same again, surely they know who lives in my household, it's be horrific, very stressful, mentally draining, they are supposed to help not damage you even more, shocking, never ever again, I have had no heating since March, now cold weather is approaching still waiting, don't know what council does with all the money they get, this cosy homes just seems like a massive scam tbh, then you get someone who I know with no disabilities at all, all got free triple glazed windows and doors from cosy homes for free, then you get me n we get nothing.
I don't get why ur coming back with replies,trying to justify ur incompetence, I asked before I applied, I asked if they was funding available, I was told multiple times they is funding available, yet I have been pushed around, discriminating poor people, who need help and support.
I know councils have limited funding, that's why I asked if funding was available.

weird experience.Qwala installed loft felt but i had to sign the same bit of paper 4 times with differet dates n diff installer names but kept saying it was normal. in the end i said no and they said they would send me the bill!!!

Spent 7 months going through the application process, took time off work for 3 appointments. Then the engineer came out and said he wanted to put holes in 6 different walls in my house, run cheap white plastic trucking around the downstairs of my house & remove 10mm of every internal door. He said he also needed to add an extractor in the bathroom & kitchen which made it 8 different walls he wanted to put holes in! If I didn’t want this then they could not offer me anything. Who wants cheap plastic trunking on their freshly plastered walls? It’s a home not an office.

Also, no one ever answered the phone on multiple occasions I rang

Great service from Cosy Homes. The staff in the office are always pleasant and polite when I have spoken to them. The team who came to install the solar panels and battery were great guys, friendly and always answered my questions politely. Always cleaned site before they left. A credit to Cosy Homes. A great firm highly recommended.

Asc electrical were superb contractors, a couple of hiccups, but sorted very quickly, thanks

What an amazing experience we have had from start to finish.
All the administration from the start with cosy homes, then the surveyor & on to installation company the customer service was excellent, ever step of this work was thoroughly explained, organisation from scaffolding, roofers & electrical installers was exceptional arrived when they said they would, did exactly as described in schedule, every person we dealt with treated us & our property with upmost respect, everywhere left spotless & the apprentice was so helpful & explained the app clearly. Highly recommend this company.

Great service from start to finish. Cosy Homes team and all contractors organised by ASC Electricals excellent. All our questions answered, everything explained and installation was carried out to a high standard. Our premises left clean and tidy. Would recommend.

I found the whole experience to be a positive one. I was given first class help and information. All the work was carried out quickly by professional guys and my property was left in a clean and tidy manner. I am very happy with outcome!

Cosy Homes in Lancashire can be very difficult to get a response out of upon dialing 03306061488. Having called at just after 09:00 on Tuesday 31st March 2026, I was met with "Sorry, our telephone lines are busy" I didn't appear to be placed in a queue and I had to make repeated calls, I fail to imagine how they could've been inundated with phone calls at 09:00! I had a similar experience some weeks ago too and based upon this, it isn't very good customer service.

I've just had a full solar system including batteries through cosy homes and installed by ASC electrical services. The people involved were all professional and explained everything perfectly. Teething problems were sorted professionally and promptly. Highly recommended. 5*****

I found the whole process of a new boiler installation very easy from start to finish. I would like to thank all the staff involved, especially Mark the gas engineer who did installation

Could not have been more amazing. From the surveys to the installation everything was great. Our home is now warmer and more efficient. Acs electrical the company involved installing the solar panels were also excellent, the work men were polite, professional and cleaned up after themselves! Thank you so much!

Always on hand to answer any queries, work was done promptly, sympathetically and with minimal disruption.

Took over 2 weeks for them to contact me after completing the form on their site. Called me whilst I was working and I asked if they could call me back Thursday, the girl said "no, you call us back" I get bad vibes, will not be dealing with them.

There should be someone monitoring their calls and failing them, my request was simple and ordinary, their response was poor and unhelpful.

Update to response- if you listened to the call you will have heard me asking to be contacted Thursday or Friday. What a poor public response from a business.

Cosy Homes is a fantastic scheme which has completely transformed our older home into a future-proofed and cost effective place to live.

I was very happy with all elements of the install, including the heat pump, solar panels and battery storage as well as the internal renovations.

ASC Electrical were particularly great at communication in helping us work around a difficult situation, and had very professional workmanship throughout. I would gladly reccomend them and other contractors to anyone looking to take advantage of the ChiL scheme.

A HUGE, HUGE thank you to Cosy Homes in Lancashire. Over the past 2 years the team has helped us to get a new boiler, loft insulation, solar panels and a battery, helping to make our cold home warmer whilst saving us money. I cannot recommend them enough.

All of the team members I have dealt with have been helpful, reliable and quick to respond to emails and phone calls. The application process was quick and easy. I'm so grateful for all of their help.

A big thanks to Mark who fitted our boiler, he did a great, tidy job, he took out our old system and had the new boiler fitted in a couple of days.

A big thank you also to ASC Electrical who installed our solar panels and battery. They have been very professional and helpful in all aspects of the installation. The engineers who installed the system were polite, tidy and efficient. ASC have also been great in answering my questions and helping me get set up for exporting energy. My new solar panels look brilliant and I'm so happy to be generating energy at home. Thank you ASC for a top class job!

Cosy Homes provide a truly excellent service and the team should be proud of their work helping people in Lancashire to make their homes warmer, reduce their energy bills and save money, whilst lowering their carbon footprint. Thank you again to all involved, you are doing a fantastic job!

I took a day off work today to be available for a survey . Although I was told a time of 12-4.30 I wanted to make sure i was here if anyone arrived out of those times . When nobody showed up i called just to confirm at 1400 today and was told everything was in order

I was told Curtis would be round to me and I was on his list for today confirming every thing .

It is now 17.50 no contact from either the company or Curtis and it seems a wasted day and loss on wages on my behalf.

Totally unprofessional experience, if you can't get it right on day one what's the chances with the rest !!!

I am sure I will not hear from this company with an apology but I will be in contact to voice my direct opinion by telephone call tomorrow.

We are really pleased with the battery unit recently fitted to our property to complete the solar panels which were fitted last year to provide an excellent system for our energy use, ecological to use and money saving .Three phase electric and ASC electrical installed the equipment in a clean, efficient and polite manner.So once again thank you Cosy Homes for a brilliant job.

Following an earlier grant funded solar panels installation via Cosy Homes they've also just facilitated a battery installation here. Can I take this opportunity to say many thanks for both. The battery was recently fitted by ASC Electrical who were extremely prompt, efficient and helpful with their installation.

Cosy Homes oversaw a transformation in our house's energy efficiency. After an initial survey a heat pump was recommended. All the planning and a top quality installation followed in due course. This was a real success, with warmer house and water for much reduced power consumption. Subsequently, solar panels were installed and most recently solar batteries. Now our house quite often runs without any mains usage at all.