Chicca London Arvostelua 

Absolutely do not order from here. The quality of the product is not how it was advertised. What was meant to be a denim co ord just turned out to be cheap polyester, imitating the stitching of denim… I bought 2 sizes in case. After contacting support they said I cannot return even an item of clothing that was not touched or tried on as it was a sale item and instead provided me a 50% off voucher. Safe to say I won’t be using this as I don’t know what to expect it to turn up like!

Do not order from here. I waited weeks for my order, and it was lost for a little while despite my buyer protection.
It was advertised as a denim coord but is a printed denim pattern on thin papery material.

I requested a refund and was told no due to it not being in the original packaging.
It was, it even had the original shipping label on it.

Awful company and awful customer service.

Do not order from here. I would give it 0 stars if I could. I waited several weeks for my order to arrive. It was displayed at a denim co ord, it came and it was a slinky material not one bit of denim in it. I requested refund which has been rejected because I opened the bag! Terrible customer service and terrible items being sold on the website. Absolute scam, stay away don’t waste your money!

Order from the website took weeks to arrive quality poor sizing off and no reply from customer service to return

DO NOT BUY FROM THIS COMPANY!! Items are not as described or pictured and despite numerous attempts to contact them to make a return, my messages have been completely ignored!!!! AVOID AT ALL COSTS!!!!

Only giving one star because I cannot give none!!
Do not use this company they are scammers! Items that you receive look NOTHING like that is on the website. They do not reply to return requests either!! Nothing but scammers

Less then 1 star.

I ordered a product from Chicca London, which did not match the advertised description. Though advertised with a 100% refund policy, this refund was conditional upon returning the item to China.

Despite paying the correct shipping costs, the returned package ended up back in the UK. Chicca then refused a full refund, offering only partial credit—effectively profiting from the return. This feels intentionally deceptive and constitutes a scam.

Ordered a "beautiful" long dress, with long sleeves and a high neck for my daughters communion, £90 (100euro)
When it arrived about two weeks later, it was a mini dress, short sleeves and a V neck. I was very upset but as it was so comical my nearest and dearest got great laughs. I set about the returns process with numerous emails to "Aria" (who I think is the resident AI in the sky) or "Olivia" who offered me 20% and another dress, when I refused "30%" but I wanted my refund, as had been advertised.
I was within their "14 day" nonsense, I followed all the criteria and tracked the package to China at a cost of euro23.50 for return..roll on three months and low and behold, the package has been returned as the package was "refused" and "unclaimed".
Tried to send another email to my good friends Aria/Olivia (maybe Olivia is human??) but the email has bounced.
So there you go.
Communion long over, I still have the ball of crap sent and am down euro123.50 and the only consolation is the laughs that my friends and family got... No word from Chicca.
I feel like a very stupid Chicca now.

If they ever give me money back, I will update this...but I don't even know why I'm holding out hope. I've been at this now since March (2025) and it's now June.

It's the worst.

I bought for the second time from Chicca London and I’m just as impressed! The quality, fit, and style are always spot on. Fast delivery and great customer service too — definitely one of my go-to fashion brands now!

Great quality, stylish designs, and fast delivery. The dress I ordered fits perfectly and looks exactly like the photos. Will definitely shop again!

I tried to initiate a return by sending an email but I never heard back from them with an address to send the return to

This company is fraudulent - never buy from them.
The products are made in China and they are such bad quality and never even resemble the advertised item.
My dress I bought took ages to arrive and then it was a completely different product, different colour and very poor quality. I have been told that I have to return it to China, which will cost me from £15 to £25 and then there is no guarantee of getting my money back. It is a scam. Why can't something be done by our government to outlaw these fraudulent scams being advertised on Facebook, Instagram etc...? Please someone do something - I have been reading so many other reviews that are almost identical. They claim to be a London based company but they are not, they are based in China!

I ordered a mens Gilet size XXL. When it finally arrived, from China not London, it was too small. No size label on it at all probab;y a mens medium. They have offered to send a replacement of the correct size but I have to pay another delivery cost.
I pointed out the UK sales of goods act and told them I wanted replacement sent with no addition costs to me.
Surprise surprise, no email contact after that.
AVOID THIS COMPANY
wished I'd read these reviews before my purchase.
Oh well, fifty quid down the drain

Conned isn't even the word! Avoid!

Absolutely dreadful company! Do not use! Dress looked nothing like what was advertised! Measurements are 2 sizes too small. Took 6 weeks to deliver! And you have to return to China, within 2 weeks to get a refund, impossible! AVOID!

After repeatedly asking this company, who are not UK based but sell products made in China at inflated prices, for my money back (and no refund or product has materialised!), I have now reported them to UK authority as a fraudulent company.

Ordered 2 pairs of shoes following a link from a facebook ad. No acknowledgement of the order and no shoes a week later. Can't find any record of my order on their website either. AVOID AVOID AVOID

This company looks like they are based in the UK but the long pink dress I bought, as advertised through Instagram, was sent from China and it was not the dress advertised. They have not responded to my request for refund. Please do not get caught out, do not purchase from this website.

Do not buy from this company!! Like the other reviews, they are not a London company as they claim..their products are terrible, cheaply made Chinese products, at inflated prices as they claim to be London based. I purchased boots and found out their scam before the boots arrived. No refund to date and limited contact surprise, surprise!

Do not buy from this company
They purport to be London based, however the clothes come from China.
I ordered a long pink dress, seen on Instagram and at nearly £70 wasn't cheap.
The fabric was itchy and scratchy. The fabric was see through.
When I requested their "hassle free" return policy I was informed that I needed to provide photographs as they had sold over 5500 of these dresses with hardly any complaints. I highly doubt it.
I replied stating that they offer a return policy and I would not be providing photos.
My reply was that I needed to send the item back to china. At a cost of £16 to £20.
Or as a "courtesy" they will allow me to keep the dress and give me 20 per cent refund.
It's shocking.
It's a scam.
It's disgusting and disgraceful.
Shame on you and your so called London company. What a load of rubbish