Cheffins  Arvostelua 

I bought a property advertised through Cheffins and all communications with them went very smoothly, from booking a viewing to getting the keys. They responded to all my emails on the same day, were very corteous and helpful to get things moving. Overall I was very pleased with the process and would return to them again in the future.

Cheffins have managed my property for over 10 years and always dealt with all matters in a very professional manner. Cheffins have a trustworthy and professional managing office in Cambridge and I would recommend them to landlords looking for a top rate management service.

We have had a fantastic experience with using Cheffins for our house move. They were helpful throughout the whole process and helped with any obstacles along the way. Everyone we dealt with were professional and friendly. Highly recommended.

Cheffins marketing materials were outstanding, fabulous photography
Excellent service in showing the house to viewers and following up for feedback
Gave me good advice with regard to accepting the right offer
Highly recommend

I was having a problem with bidding on a lot and arranging delivery and Cheffins could not have been more helpful. In spite of the fact it was the day before sale day and they must have been really busy they went out of their way to be helpful. If I could give six stars I would

The team at Cheffins Haverhill were very friendly and helpful. We had good experience overall.

Selling a house is not an easy process, the photographs and viewing can be stressful and time consuming, but for me the post offer stage is by far the most stressful and frustrating phase. This is when you sales progressor come in to steer the process and act as a focal point for everything and everyone. I would like to recognize Neave Chambers (Senior Sales Progressor) at Cheffins for doing this role so well and in such a professional manner. Neave acted in a calm, focused manner, always providing an update even when there was no updates to give, but still having that calm and encouraging word to keep going. A big thank you to Neave, Cheffins is lucky to have you.

Holly - I honestly could not be more grateful for everything you've done for us. From our first phone call I was feeling so positive about working together to find our home. "Gone above and beyond" would be an understatement. She is just absolutely on it, replies are so fast and so helpful, doesn't miss a thing, is so positive and happy, and singlehandedly made the entire process stress-free and easy. The BIGGEST thank you from myself and our little family. We're so grateful for you! Reilly & Rupert

Highly professional, friendly and helpful staff. Josh gave one of best viewings we had while house hunting. He had all the house information ready and answered all our questions. Caroline went above and beyond including tacking a long chain, chasing solicitors and keeping in touch during a difficult transaction.

Cheffins - Cambridge - from start to finish, I received an excellent service. Richard carried out the valuation and gave me clear, honest advice from the outset, staying supportive throughout the whole process. The brochure was produced to a very professional standard, with great photography that really showcased the property.

Holly managed all the viewings and feedback as my sales and negotiating agent, and made the whole process seamless — always contactable and approachable.

Leila then took over with sales progression, and her support was invaluable through what turned out to be a lengthy and, at times, challenging process. She always kept me informed.

Whoever I spoke to on the team, everyone was professional and helpful. I'd have no hesitation recommending them to anyone looking to buy or sell.

The company is its staff and the staff is exceptional. They are extremely kind, collaborative, and understanding. Very lucky to work with them.

We dealt with Cheffins Haverhill they have been fantastic throughout the buying and selling process. Caroline and Josh are a credit. Not to mention all the other staff at Haverhill branch. Thank you again guys!

From the initial marketing meeting through to completion of the sale Cheffins, Saffron Walden staff provided a professional, helpful and friendly service. They provided us with regular updates and advice as well as resolving minor issues in a timely manner. We would recommend them and consider that we received excellent customer service and value for money. Simon

A positive experience. The smooth client/ professional relationship. Keeping in contact at every process. Team at Saffron walden are very approachable. We mainly worked with Holly and no query was too much! Will definitely use Cheffins again if we need to!

Ryan, Caroline and the team were great from the very beginning. This carried on throughout the selling period. On the surface, the property was quite attractive: there were lots of viewings, but the house needed modernisation. This was where the team really helped me and also prospective buyers get a real sense of the value of the property and its potential. They were supportive and professional at every stage and went out of their way to enable the sale, as I was living 150 miles away.

All the staff we dealt with from Cheffins, Saffron Walden, were a pleasure to deal with: professional, easy to communicate with and quick to understand what we wanted. The property was probate & there were problems (eg short lease & incorrectly registered as listed) which lost us at least 2 sales, but they nursed us thru the problems, gave us some really helpful suggestions and kept motivated & motivated us til we found the right buyer in the end. Huge thank you to all the team & especially Judith & Bruce. You couldn’t do better!

Since 2017, Cheffins – Haverhill have been my property agents. I cherish that, despite technological advances, Cheffins still relies on traditional, human-led customer service, offering a personal touch with professionalism and commercial insight.

Cheffins keeps Landlords and Tenants informed about legal, tax, and market changes to prevent surprises when new regulations come into effect. They draw on their extensive experience to provide effective solutions that reduce stress. Additionally, they save time by managing rent collection along with repairs, maintenance, and inspections.

Laura Yemm, the Assistant Lettings Manager, has been a great support to me. She's knowledgeable, positive, calm, and very efficient. More than anything, she genuinely cares about people, her work, and her team.

I highly recommend Cheffins- Haverhill for property management.

As a tenant of 25 years, I’m so glad to have Cheffins as a letting agent, they have been completely transparent at all stages, from moving in to any problems when I needed to communicate when moving in. Quick to respond and very fair and professional at every stage, very glad to deal with them after having been a responsible tenant for many years and being treated as a human being and with respect! They seem very professional and on top of things which must be good for tenants and landlords, would highly recommend them.

Failed to sell my property, strategically (and subjectively) valued at rock bottom price to effect quick commission / mates rates.

I specified at the OUTSET I did not want non proceedable buyers viewing. The only interested party were non proceedables who Cheffins expected me to hang on to and lower my price (if need be) in order to fit their narrative.

My fault for not putting this request in an email on day one for paper trail proof. Then again subsequent email requests in this vein were ignored anyway.

Cheffins did not carry out due diligence on buyers (who are useless to vendors) but of strategic use to Cheffins?

They thought I would dance to their tune and stay beyond the contracted period.

All agents do is get listings with inflated valuations, gain market visibility for themselves and stick two fingers up to vendors for remainder of the contract. Inflated valuations cause stale listings. If they hoped I would drop the price in desperation a few weeks down the line, I was never going to play that industry standard game.

Acting in the vendors' best interests is not in their remit.

Cheffins explained the reasons for sending round non proceedables, as if that was going to make things right. They seemed incapable of understanding my request.

At crossed purposes regarding accompanied viewings as opposed to us carrying them out. Only had two viewings in which Cheffins attended. The 2 viewing assistants' attitude seemed to be they didn't want to be there. One assistant turned up late, was unprepared and making it up as she went along; she even asked in whispered tones which one was our garage.

Prior to her attendance, I let the buyer in myself and started the viewing. The buyer expressed annoyance about Cheffins' time keeping as she had a second viewing to go to straight after. Because of this, Cheffins created a negative impression going forward. Felt trapped in the contract at this point.

Glad to be out of contract - (apart from the non-sensical 6 month / 2 year rule (?) Just another agent who live up to the stereotype.

Hardly spoke with the same person twice.

Main person was Steve Banham (senior negotiator) at Cheffins in Cambridge.

Subsequently received a "disingenuous apology" from the equity director, stating she stands by her staffs' performance. God forbid an agent takes responsibility for their ineptitude. The profession well and truly looks after their own.

I could not have dealt with a more dishonest company. I was mis 'sold' a rental property, harassed by the neighbours, harassed by Cheffins all because they didn't do their job properly.
After asking for the contact details of the maintenance company looking after the street, we were refused. Thankfully the company contacted us directly, but Cheffins were very obviously not going to pass on this information.
Then, when leaving we asked to be at the property for the checkout (because we didn't trust them) they agreed, cancelled on the day, and then rearranged it without informing us, sending us the checkout without informing us it had been rearranged. They then tried to claim £600-£800 in damages, including water damage to a sink we hadn't used and repainting the property because we managed to remove some of the single thin layer of paint after wiping it with a wet cloth. Thankfully the TDS saw through most of these lies and they received a significantly reduced £300. Fraudulent as far as I'm concerned.
I actively avoided renting from these abusive scum again, and now that I'm in the position to buy I will never buy a property they are selling.
This happened about 10 years ago, but the experience I had means that 10 years later I am still angry about the abuse me and my female housemate were put through.