Order number 260400004. Stole our money! Beware! My husband and I purchased a 1966 bottle of Veuve Cliquot Grande Dame and a bottle of organic red wine. These were intended for my 60th birthday. At f... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Finalement, après un échange téléphonique très cordial et sincère avec un responsable du site, il s'avère que le problème survenu soit d'ordre technique ou INFORMATIQUE...et que tout rentre dans l'o... Näytä lisää
Yritys on vastannut
Two cases of Bordeaux purchased in June 2018; no problems. Email received from Chateau re delivery; suggested due to hot weather better to wait until September; I agreed. Notified 4 Sep that purchase... Näytä lisää
Yritys on vastannut
Lorsque vous achetez des bouteilles de vins grand cru classé vous êtes en droit d'éxiger un service de qualité jusqu'au transport final. le vin a été expédié en point relai alors que l'adresse de liv... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Chateau.com has selected some grand crus, great wines, rare vintages and old vintages, from the best of the vineyards. Discover another experience of the wine on Chateau.com !
Yhteystiedot
52 rue Clément Thomas, 33500, Libourne, Ranska
- +33954286436
- contact@chateau.com
- chateau.com
3,2
Keskitasoinen
188 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great product range and great prices…
Great product range and great prices combined with good delivery service.
9. maaliskuuta 2022
I severely warn you to buy here
I severely warn you to buy here. Facts: Purchase via the web on 16th of February. Order was confirmed same day. Payment per bank transfer on same day. 3 reminders per mail with attached proof of payment. Contact via their contact form to ask what happened. No response.
6. maaliskuuta 2022
Oma-aloitteinen arvostelu
Surprisingly easy
Surprisingly easy, excellent information, and superp delivery in a really nice box. Do not hesitate, this is a really good place to do shopping. Bought 10 wines, delivered on my doorstep in the center of Oslo Norway in 5 days. No hassel. Thanks, i will shop again.
24. tammikuuta 2022
Merci Beacoup!
19. tammikuuta 2022
Encore un achat en toute tranquillité
Encore un achat en toute tranquillité, rapide, et surtout avec de très bon prix
4. joulukuuta 2021
Petit bijou meconnu
Un choix ,une pertinence, un accompagnement professionnel et des coups …
Bref les meilleures quilles au meilleur coût
30. marraskuuta 2021
Easy international transaction using…
Easy international transaction using PayPal. Bottle arrived safe and exactly as described via FedEx. Merci!
4. marraskuuta 2021
Chateau has some rare treasures
Chateau has some rare treasures, easy handling webshop, excellent service, quick delivery, product in perfect condition, professional and safe packaging.
30. lokakuuta 2021
Vastaus yritykseltä Chateau.com
Dear Peter,
Thanks for taking time to rate us and happy to read that everything went well.
At your service,
Team Chateau.com
Kind support
Although I mistook my operation about consignee, immediately contact person recovered situation and successfully it arrived on time.
It was great and kind support.
25. lokakuuta 2021
Vastaus yritykseltä Chateau.com
Daniel,
Thanks for taking time to rate us :)
Happy that everything went smoothly, have good tastings !
At your service,
Team Chateau.com
Vastaus yritykseltä Chateau.com
Bonjour Georges,
Merci d'avoir pris le temps de nous évaluer : Belles dégustations !
L'Equipe Chateau.com
Extra charges and now dishonesty - UK customers beware
Extra charges notified almost 48 hours after despatch to cover import tax to UK. This would have added enormously to cost of wine shown on invoice and order was immediately cancelled. It has taken 6 months to cancel the credit card charge for the wine, which was never received, and merchant has never apologised for misleading website and consequent
hassle.
The courier's own transit app disclosed the whereabouts of the wine to be Corbeille Essonne depot (South of Paris) at exactly 0708hrs on 10th March. My order was cancelled at exactly 0927 hrs and copied to UPS (Courier). All evidenced in writing. The wine was therefore demonstrably not in UK at this this time as UPS records and its own app will show. If you have not had your wine returned you need to address this issue to UPS not me. I have never received the wine (quite rightly) but Barclaycard advise me that you did collect the charge! You should be ashamed.
Potential UK customers beware. Wine probably OK (from wine pruducers) but "Chateau Com" utterly incompetent. Simple changes to website explicitly explaining substantial extra charges to be made for transit to UK in respect of wine ordered and details of proposed contract with courier explaining their charges would be simple and effective. But would of course eliminate any further trade with UK citizens. Beware!!
22. syyskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chateau.com
Dear Mr Wright,
We have taken the time to respond to your very negative review.
We do not agree with you on this transaction and here is why:
A- You wanted to cancel the import of the wines, once packages were already in your country (on their way)
B- You want to pretend that you have never heard of the Brexit and its consequences
C- You buy wines without VAT or tax, with an invoice marked "duty free" and "export"
D- You mention that you want to cancel and write to UPS, but did it work ? No
E- Because of your refusal, the wines were blocked and never returned to us
Your bad faith and misreading is costing us €340 today, are you proud of this attitude and your ways of doing things?
We think that you are dishonest and that you have made a mistake which you are making us pay for, and moreover by giving us a negative rating. We have rarely seen such a dishonest person with so much bad faith, we are sorry about that!
UK citizen are welcome, of course the one who doesn't pretend not to know about Brexit :)
Respectfully,
The Chateau.com Team
Simply forgot my order
By careful and always track Your order status.
My shipment was sent only after 9 days and bad review when i release that nothing happening. They don't send any confirmation letter that they receive payment and and nothing about difficult weather conditions. They just blame me that its my fault that i don't say that I'm waiting my order :) In general good selection of wines, but service at this purchase was very disappointing.
30. heinäkuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chateau.com
Dear Andrius,
Thanks for taking time to rate us. Your parcel left this afternoon.
At your service,
Team Chateau.com
The most terrible service I’ve ever…
The most terrible service I’ve ever met. Will not advice to order here anything. First time, they sent my wine to another country, as can’t even control delivery address. After writing three times to support they said that will resend or refund me, but nothing happened. Next time I ordered, they even hasn’t sent my package. Just created label in UPS and it is still waiting to be sent for three weeks. I wrote them a week ago and no response. Very disappointed. So writing here, please send my wines, refund me or at least contact me.
26. heinäkuuta 2021
Vastaus yritykseltä Chateau.com
Dear,
First of all, that's right that we've made an error of adress on your first order, and redirect your parcel to the right place immediatly when have the info, no doubt we've made an error, it is anormal and we are totally wrong with this.
After that, you place a second order and leave an adress in France which is not corresponding to anything. I think it has been a mistake on your side, we have no access and no possibility to change any invoice informations once paid.
I've just cancel and made the refund for your last order, but we do not made any mistake with it.
It seems that you are prompt to put bad marks, that's your right. Behind this, there are thousands of people delivered and never have any single buyer stolen or something else.
I understand that your experience with us is not good, I am really sorry, we always do our best to deliver the best services for everyone.
At your service,
Team Chateau.com
test order has worked perfectly
test order has worked perfectly, just 2 minor hickups with the internet tool bute they were solved and corrected quickly ...
13. heinäkuuta 2021
Vastaus yritykseltä Chateau.com
Dear Roland,
Thank you for taking time to give us this good mark, aand happy that everything works correctly.
At your service,
Chateau.com
Not 5 stars
Not 5 stars ; the delivery took place more than 2 months after the command
without any communication
6. heinäkuuta 2021
Great selection of quality wines
Great selection of quality wines, competitive prices and smooth delivery process. Thank you All.
5. heinäkuuta 2021
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