Premier Stoves of Narberth showed us the Pure Vision PV5W, which we bought and Premier Stoves installed. The quality of the PV5W is excellent. And the free 12 year warranty is reassuring. Great... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Our Charlton and Jenrick experience began in May this year as we docked on our cruise ship in Lerwick!! My wife and I decided not to wait for the complimentary bus into the town and we walked t... Näytä lisää
Yritys on vastannut
From dealing with Charlton and Jenrick For the original quote until today their Professional attitude.ha been very impressive A big thanks to Kendal there Technician who phoned to confirm arr... Näytä lisää
Yritys on vastannut
We have had an Infinity HD 800 gas fire for four years, paying around £4k for it. While it looks great, it has been a constant and expensive disappointment. We have had pilot lighting failures, electr... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Established in 1986, We have grown to offer a number of industry leading brands covering all aspects and channels of the fireplace industry, these are; Paragon, Infinity, Panache, Katell, Fireline, Purevision, Go Eco, iRange, Opulus, and Luminosa. Nothing is as welcoming as a “living flame”, whether you want a multi-fuel, wood-burning, gas, or electric stove or fire, we will have a fire type and design that is ideal for you, to take pride of place in your home. Our gas fires are hand made in our factory in Telford, Shropshire and both our gas and electric fires, plus our wood burning stoves are sold through a dedicated network of over 400 showrooms around the UK.
Yhteystiedot
Unit D, Stafford Park 2, TF3 3AR, Telford, Yhdistynyt kuningaskunta
- 01952 200444
- sales@charltonandjenrick.co.uk
- charltonandjenrick.co.uk
4,5
Erinomainen
402 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I am so happy with me new fire
16. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charlton and Jenrick
Hi Customer,
Thank you for taking the time to leave a review.
We are very happy to hear you are pleased with the performance of your new fire!
Lush
Delivered, fitted on time. Looks great compared to our old fireplace.
Just love, the look and feel of our Carlton & Jenrick fire.
14. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charlton and Jenrick
Hi Trudy,
Thank you for taking the time to leave a review.
We are pleased to see you are pleased with the look, and feel of your C&J fire.
Excellent well made product
8. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charlton and Jenrick
Hi Peter,
Thank you for taking the time to leave a review.
We are pleased to hear you chose one of our stoves, and like the quality and ease of use they provide.
Great woodburner
Great woodburner
Easy to register seven year warranty
30. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charlton and Jenrick
Hi Paul,
Thank you for taking the time to leave a review.
We are pleased to hear you chose one of our stoves, and found our website easy to use.
From start to finish very professional
From start to finish very professional, great on advice, good quote, fitted in one day, very clean and tidy, the boys who fitted the wood burner loved a coffee and a fried egg sandwich, the least we could do as it was a cold cold day for being on a roof fitting the flue. Well done
1. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charlton and Jenrick
Hi Steve,
Thank you for leaving a review.
We are pleased to hear you have had a positive experience with one of our authorised dealers.
The fried egg sandwich sounds delicious as well 😋.
Paragon fire
The fire is so easy to use and gives out fantastic heating
5. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charlton and Jenrick
Hi Kevin,
Thank you for taking the time to leave a review.
We are pleased to see you are happy with your new gas fire, and the warmth it has brought to your home.
A quick resolution to problem with gas fire.
The engineer came out to sort out a problem with a gas jet on my new gas fire, and dealt with it successfully in a matter of minutes
14. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charlton and Jenrick
Hi M Pashley,
Thank you for leaving a review.
We are pleased to hear of your positive experience with one of our engineers, I will pass this onto them!
Had the appropriate stove shown to us…
Had the appropriate stove shown to us and ordered. Fitted by the local Heatas installer and stove is working fine. Very warm
28. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charlton and Jenrick
Hi Allan,
Thank you very much for your review.
We are pleased to hear you are enjoying your new stove.
Great quality and performance
7. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charlton and Jenrick
Hi John,
Thank you very much for your review.
We are pleased to hear you are enjoying your fire.
Service amazing as is fireplace
I was very happy with the service provided and also the wall hung log fire is absolutely beautiful
Would highly recommend to family and friends.
7. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charlton and Jenrick
Hi Frances,
Thank you very much for your review.
We are pleased to hear you had a positive experience with one of our authorised dealers, and are enjoying your new wood burning stove.
Able to get a manual for 8 year old gas fire without difficulty
Sent photos of our fire and followed it up to check if we had a guarantee and managed to get the details of the model for our 8 yr old fire. Claire in C & J was very helpful in emailing the manual straight away.
1. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charlton and Jenrick
Hi Chander,
Thank you very much for your review, we take great pride in the after sales support we provide.
It is great to hear you had a positive review with one of our customer service team, I will pass this feedback into them!
Vastaus yritykseltä Charlton and Jenrick
Hi Graeme,
Thank you for taking the time to leave a review.
We are pleased to hear you like your new fire, and hope you enjoy it for years to come!
Awful to deal with 3years and fire is still not working properly
Avoid this company at all cost had fire for 3 years and it has never worked properly in the 3 years to the point we paid out for someone to come out to give us advice they said it was dangerous not to use spillage burnt wallpaper burnt surround we have had a number of faults and yes they come out and will say they have gone above and beyond but it is still not right spent an awful lot of money for a very poor fire don’t be fooled by some good reviews it is an absolute headache dealing with this company they will come out but are constantly looking at the time to get to the next job
25. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charlton and Jenrick
Hello Mrs Currie,
Thank you for your comments that we have now reviewed.
We have visited your fire numerous times despite you being out of warranty to assist to resolve issues that are not fire related. This was all done at no cost when it was out of the labour warranty, which ended on the 29/09/2021.
There was reported damage to your firebox that we suspected was caused by spillage of products and not a fault of the fire box but, although this was inconclusive, we not only supplied a replacement firebox but we also fitted it free of charge as a gesture of goodwill.
Far from ‘constantly looking at the time trying to get to the next job’ your own comments in your latest email you state that our engineer ‘above anybody else who has inspected the fire since its' installation, appeared determined to find the root cause of the problem and resolve once and for all’.
Also, in your latest email state that these fixes were to correct the initial installation, and servicing work as opposed to the product or any of the work our engineer carried out.
Trustpilot Team
Had fire for 4 years now and only after…
Had fire for 4 years now and only after using for six months the bricks all cracked so we replaced them has we were told it could be throwing logs in so we been extra careful and the same has happened the crate has damaged springs not working but these are not covered under guarantee they only thing covered under the guarantee is the outside, which never goes wrong
23. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charlton and Jenrick
Dear Joy,
Thank you for taking the time to write a review.
We would be keen to discuss the matter with you further. If you could please contact me using the email address below, either myself or a member of my team will come back to you as soon as possible.
Kind Regards
marketing@charltonandjenrick.co.uk
Excellent customer services
Excellent customer services. Very professional, would recommend.
6. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charlton and Jenrick
Hi Tom,
Thank you for taking the time to leave a review.
We are pleased you have had a positive aftersales experience with our customer service team.
Absolutely love design of logburner and…
Absolutely love design of logburner and easy to use.
7. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charlton and Jenrick
Hi Val,
Thank you for taking the time to leave a review.
We hope you enjoy your stove for the winter season.
A warm glow
A simple and elegant looking fire effect glow, easy operating remote control, looks great.
3. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charlton and Jenrick
Hi John,
Thank you for taking the time to leave a review.
We hope you continue to enjoy your fire.
An Outstanding Product…
Having researched the nmarket in Electric Stoves and spoken with a number of owners of this product, I decided to buy the ESK 100 model.
The workmanship and style of this product is outstanding and considerably well in front of a vast majority of other manufacturers.
3. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charlton and Jenrick
Hi IT,
Thank you for taking the time to leave a review.
We are pleased to hear you are enjoying your electric stove.
This is the second fire we have had…
This is the second fire we have had fitted, it looks great and is very efficient. Easy to keep clean.
15. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charlton and Jenrick
Hi Jeanie,
Thank you for taking the time to leave a review.
We hope you enjoy your second stove as much as your first!
Product looks good
Product looks good. Will comment again when we have more experience in the Winter.
15. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charlton and Jenrick
Hi Tom,
Thanks for leaving a review, looking forward to a warm winter ahead.
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