Charlie Arvostelua 587

Charlie was amazing for seniors they offered fraud control I. At one time was able to get my check on the first of the month! Then I got a letter saying they were going out of business January 21 I’m devastated they were the best ever and I will miss them terribly

Happy client for 6 months, the only thong I dont like is the mobile app which needs some improvements.

Suddenly out of the blue, Charlie has decided that it is time to close the service that it offered. I really loved Charlie at first and for almost 2 years but then they send me this thing that they’ve decided to close and as of January the accounts would all be closed. I felt it would be a nice thing if someone could give me a reason for this closing and I wrote a letter and I held onto online for Customer Service but I got no answer at all. Basically all I’m told is we decided to close no reasons no questions answered nothing.

I am very disappointed.

I love Charlie. They always promptly took care of fraudulent or other issues. I don’t want to transfer banks!!!

They keep saying they paid me Decembers payment when in fact it was for November. I also get SSI and when I called about that I was told it was paid on November 24th yet does not show up on my statement. I've reported you to the police, the office of the inspector general for SSA,the federal trade commission and the consumer financial protection bureau. I'll be filing with FDIC also against you and Sutton Bank.

Rating: NEGATIVE STARS. WFUL AWFUL AWFUL. Ripped me off $4.50 each time I made a deposit in my own account at Walmart. Walmart was SUPPOSED to be in-network and free. LIARS!! Charlie or Sutton bank ows me money and I better get it refunded before they close!!!!! Shame on you people for taking advantage of olf folks. Big MISTAKE taking that card.

Did not get a new card. Cannot get to my money. Cannot get through to the customer service. Worked fine until my card expired. Cannot wait to close my account Ava get my money out. No branch, no supervisor to help. On hold long after they said the wait was only 2 minutes. I'm up to 15 minutes. So frustrating.

The costomer service was bad

what makes you better than the others is that I can get in touch with you and you staff without any issues.

The best thing ever

ETA: After my contact with this company, they contacted the friend who referred me to them & told her they were closing down their business which they knew even before they took my personal, confidential info. They are STILL accepting applications.
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This is a financial services company incorporated in Delaware. It is not a bank, & it violates the DTPA. This is a WARNING to anyone who may be considering opening an account with them.

An old friend recommended Charlie for seniors 62+. No fees, & you receive SS 3-4 days earlier than you otherwise would. Sounded good. The site said all it needed was my legal name, SSN, address, telephone number, an email address, etc. I provided all of this information. They sent codes to my phone & to my email. I parroted back the codes. I did not know it then, but IT WAS ALREADY TOO LATE FOR ME. It would be too late for you, too.

Then they asked me to call them. I called them & asked, "what do you want?" I could not get an answer. This literally went on for 30 minutes. I kept saying, I gave you all the information you wanted to open an account. You then asked me to call you, so I am calling you. WHAT DO YOU WANT??? I was speaking to a woman in the Philippines. There would be LONG, LONG, LONG pauses between what I said & her response which was hardly anything. I believe they were getting as much of my voice on recording as possible---30 minutes worth of my voice.

Finally, I was asked to email them a photo of a bill sent to me at my address. I FOOLISHLY did so. Still not enough. Next, they demanded I send them photos of my license front & back AND a "selfie" holding my driver's license. I said ENOUGH!!!! I have never taken a "selfie" in my life, & I am not going to do it now. I gave you all the information you said you needed to open my account; then you asked for a lot more. THAT IS DECEPTIVE TRADE PRACTICE. If I had known that you were going to demand all of this other stuff, I NEVER WOULD HAVE BEGUN THE APPLICATION. They are harvesting & storing your personally identifiable information including a long record of your voice.

They refused to open the account & they refused to delete my information. They said the are obliged to keep my info for 5 years, but they will keep it longer than that. I am NOT their customer. They have no need to keep my name, address, phone number, email address, SSN, DoB, etc. This is dishonest and a violation of my privacy.

I have filed complaints against them with the BBB & the attorney general's office in both California & my state. I am looking into what other agencies may oversee them. If they were a bank, then the Office of the Comptroller of the Currency would oversee them, but they are not a bank.

I am going to have to file a lawsuit against them just to get them to delete my private information. In this day & age of identity theft, hacked computers, etc., the fewer the companies that have your information, the better.

If you have not yet started an application with them, please BE AWARE OF WHAT WILL HAPPEN TO YOU. Not only will they take your name, address, phone number, SSN, DoB, & email address as they claim at the start, but then they will tell you that is not enough and demand FAR, FAR more information.

Just with the initial information, you will have provided enough information for them to steal your identity. If you give them all the rest of what they want, you are even worse off. Not even the FBI or any other law enforcement agency has a right to demand this information from you. Not even SS demands a "selfie" with your driver's license & copies of your utility bills, passport, etc.

PLEASE DO NOT BE A FOOL LIKE I WAS. Brick & mortar banks are a misery to deal with anymore, but no brick & mortar bank is going to ask you to give them the stuff that Charlie demands.

Now, they have personally identifiable information on me & they refuse to delete it. If that sounds scary to you, then I urge you to protect yourself & your information & DO NOT START AN APPLICATION WITH CHARLIE. Warn your family, friends, & co-workers if you still work. They are compiling ALL of your personal information, even LONG, LONG recordings of your voice. These people are BAD. I would not refer an enemy to them much less a friend.

I since discovered SS will send your benefit directly to U.S. Direct Express debit card each month. Google them. You do NOT need a bank account to get your SS. Pay with this SS approved debit card. Buy money orders with the debit card for payees that need paper. Keep your info out of the hands of lowlife companies like Charlie. Check with SS. They will verify this debit card is a great way to get direct deposit of your SS each month.

ETA: They are still emailing me long after they refused to open an account unless I sent them my license & a "a selfie." I told them I would NEVER do business with with them & to get stuffed. Yet, they are still harassing me with emails.

It started back in early October when I discovered my inability to transfer my money from my Charlie account to another bank to pay my monthly bills I needed to go to an ATM. I am a 70 year old senior veteran who lives on a fixed income where a $100.00 loss could mean loss of groceries for part of the month. When I was shorted $100.00 at a Charlie assigned ATM. At that time I wrote a negative 2 star review that caught the attention of the Charlie team. After speaking to a representative of the bank I agreed to remove my review. Since they seemed to be genuinely willing to help me in these two matters. They issued a $100.00 reimbursement for my loss at their assigned ATM and a commitment to rectify my inability to transfer my money. Now in November I now have the able to transfer my money,however they took back the $100.00 from my account with no exclamation as to why. I was actually shorted $100.00 at assigned ATM.

Kathlene T, has worked diligently to help me and solve these issues. I am now able to transfer money to different accounts. THANKS KATHLENE

Charlie is good but I'm having issues withdrawing to other bank which is still mine
I did link my bank it didn't go through, I did with debit card same thing please I need help on how to withdraw to another external account

The ONLY downside I feel with Charlie is the wait time for customer service. I have begun to keep my place in line and have them call me back and that is working better. Frankly, I don't think there are many operations like Charlie that run any faster. I do think that they need more phones or people or both...something... so that they are not losing customers due to that problem.
The good news is that the charges are minimal. I came to Charlie through Social Security because I have my retirement funds direct-deposited into Charlie. This is how they began and I came from a credit union that was taking hundreds of dollars because my funds would hit on different days.

Very pleasant Lady that I talked with. She was so polite and knowledgeable.

The person I spoke to had such a heavy accent that I had to ask her to repeat herself several times. She also continuously disregarded what I said and suggested something else that couldn't have been the answer. As a result of this I'm going to assume you now outsource your jobs, which is really, really, really disappointing.

HOWEVER, this is ONLY regarding this recent phone call. In general I love Charlie and they get beyond 5 stars.

You get paid earlier than date of my social security