Curtis Donnan is committed to resolving issues in a swift and professional manner. He has been helpful and reassuring while endeavouring to reach solutions with regard to ongoing issues at Glin Ree. P... Näytä lisää
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I’m very happy with how my recent queries were handled by Euan. I reported a pest problem and a gap under the main door, and he replied to every email within the hour, which is rare and much appreci... Näytä lisää
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The most important part of a management company is the people. At Warren Manor we have been fortunate that in Chris Jones we have a CRM who has knowledge, is responsive and cares about his clients.... Näytä lisää
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Chris Jones has been the Relationship Manager for Warren Manor for almost two years. During this time he has shown himself to be very knowledgable, responsive and effective in dealing with the many is... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Charles White aims to put people at the heart of property management. From simply cutting your grass to full management of your property you’ll find that our approach is characterised by expertise, personal service and a commitment to customer care. Our Vision is simply: “To make a difference in the lives of our clients, team members and communities and to inspire others to do the same”.
Yhteystiedot
14 New Mart Road, EH14, Edinburgh, Yhdistynyt kuningaskunta
- 0131 447 8191
- Robyn.Rae@charleswhite.co.uk
- charleswhite.co.uk
4,3
Erinomainen
499 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Charles White took over the management…
Charles White took over the management of our development and they have consistently provided a first class service.
Lauren Young in particular has been exceptional in managing our development and communicating with the residents.
24. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charles White Limited
Hi David,
Thank you for taking the time to leave such a fantastic review. We’re delighted to hear that you’ve been pleased with the service provided by Charles White since we took over the management of your development. It’s particularly lovely to hear your kind comments about Lauren and the communication she provides to residents. We’ll be sure to pass your feedback on to her and the wider team.
-The Charles White Team
Great service
Peter McGarvey, our Client Relationship Manager, has responded promptly and efficiently to any issues at our development. His help has been greatly appreciated and contributes to the smooth running of the properties.
23. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charles White Limited
HI Geraldine,
Thank you, Geraldine, for taking the time to leave such a positive review. We are delighted to hear that Peter McGarvey has been able to provide prompt and efficient support whenever issues have arisen at your development. Your feedback is greatly appreciated and will be shared with Peter and the wider team. We are committed to delivering a high standard of service, and it is rewarding to know that our efforts are helping to support the smooth running of your development. Thank you again for your kind words and for placing your trust in us.
-The Charles White Team
Company is easy to deal with and staff…
Company is easy to deal with and staff are very helpful. I have been in contact a few times with Paul Sanders from Charles White who has assisted with, and answered any queries put forward promptly.
22. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charles White Limited
Hi Jonathan
Thank you for taking the time to leave such a positive review. We’re delighted to hear that you’ve found Charles White easy to deal with and that the support you’ve received has been helpful.
We’re especially pleased to hear your feedback about Paul Sanders. Providing prompt, helpful responses and clear communication is something we strive for, and it’s great to know that Paul has been able to assist you with your queries.
We appreciate your kind words and your support, and we look forward to continuing to assist you in the future.
-The Charles White Team
Great experience with Rebecca from…
Great experience with Rebecca from Charles White today. She was very understanding and acted quickly to help me with my query.
17. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charles White Limited
Hi Sophie,
Thank you so much for your kind words. We are delighted to hear that Rebecca has been able to deliver that 5 star service to you!
-The Charles White Team
Vastaus yritykseltä Charles White Limited
Dear J X
Thank you for taking the time to leave a review.
We are sorry to hear that you feel communication has fallen below your expectations. We take all feedback seriously and always aim to keep homeowners informed regarding ongoing repairs, maintenance matters and account enquiries.
In this case, we have been actively corresponding regarding the reported roof issue, contractor inspections, proposed repairs, funding arrangements and account-related queries while also progressing a formal complaint through our complaints procedure.
We recognise that waiting for a repair to progress can be frustrating, particularly where a problem is affecting day-to-day enjoyment of a property. While some aspects of communal repairs are dependent upon contractor assessments, owner approvals and funding requirements, we remain committed to providing updates and progressing matters as quickly as reasonably possible.
As there is an open complaint, we will continue to address the specific concerns raised through our formal complaints process to ensure they are considered fully and fairly.
-The Charles White Team
I had a great experience with Charles…
I had a great experience with Charles White. Throughout the entire process, Robyn Rae was incredibly helpful, professional, and responsive. She kept me informed at every stage, was always happy to answer any questions, and made everything straightforward and stress-free. Her friendly approach really stood out. I would highly recommend Charles White,
9. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charles White Limited
Thank you for your fantastic review, Ian. Robyn greatly appreciates your kind words and is thrilled to hear that you felt supported throughout the process. Ensuring clients are kept informed and making the journey as smooth and straightforward as possible is always the goal, so it's wonderful to know this was reflected in your experience.Thank you again for your recommendation. We look forward to continuing to work with you again!
- The Charles White Team
Euan is a credit to your company
Euan is a credit to your company. Ive been so impressed with his level of dedication, nothing is too much trouble and he's always incredibly helpful. Ive dealt with several factors over the years and Euan has been the best by a distance.
6. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charles White Limited
Thank you for taking the time to leave such a wonderful review, Anna.
We are delighted to hear about your positive experience with Euan. Providing a high level of service and support to our customers is something we take great pride in, and it's fantastic to know that Euan's dedication, responsiveness and willingness to help have made such a positive impression.
Your feedback will be shared with Euan and the wider team, and we are grateful for your kind words and recognition.
-The Charles White Team
Euan Moore is an excellent manager
Euan is an excellent manager, in my opinion the best we’ve come across over the past four years of CW management, tentative and super responsive. He solved my leaking ceiling(top floor resident) which has been a problem for more than 3.5 years, it was dreadful to a point we just left a few buckets in the room for years as permanent water containers, hopeless with CW. I have had a very bad experience with CW up until Euan took over and really impressed me with his effort and willingness to go that extra mile to resolve our problems, with great transparent communication between residents and contractors! From a potential 1-star complaint to a 5-star review, super grateful to have Euan as our 5-Star manager, keep up the good work!
2. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charles White Limited
Hi Fang,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear about your experience with Euan Moore. Your comments about his responsiveness, dedication and commitment to delivering excellent service are greatly appreciated. It is fantastic to know that his proactive approach, transparent communication and willingness to go the extra mile have made such a positive difference.
We are incredibly proud to have Euan as part of our team, and we will ensure your kind words are shared with him. Recognition like this means a great deal and reflects the high standards of service we strive to provide.
Thank you again for your feedback and support.
-The Charles White Team
Very prompt service of good quality
Prompt and professional
20. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charles White Limited
Thank you for taking the time to leave us a review. We're delighted to hear that you found our service prompt and professional.
We truly appreciate your feedback and your support.
Quick to respond and very helpful.
17. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charles White Limited
Thank you for taking the time to leave us a review. We're delighted to hear that you found our team quick to respond and helpful. Providing prompt, effective support is something we pride ourselves on, so it's great to know we met your expectations.
We appreciate your feedback and look forward to assisting you again in the future.
Good Experience
Peter McGarvey handled an issue I had very well and in a timely manner.
Communication was good throughout and the turnaround time was much quicker than I had expected.
13. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charles White Limited
Thank you for taking the time to leave this review.
We're delighted to hear that Peter McGarvey was able to resolve your issue quickly and efficiently. Providing clear communication and keeping our customers informed throughout the process is very important to us, so it's great to know that Peter exceeded your expectations with both his support and turnaround time.
We truly appreciate your feedback and will ensure your kind comments are passed on to Peter.
Great experience working with Peter McGarvey
I recently had a great experience working with Peter McGarvey with the Belvoir Park development. I found him to be very professional and he was able to help me punctually. He was simple and easy to communicate with as well.
10. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charles White Limited
Hi David,
Thank you for taking the time to leave such a positive review. We are delighted to hear about your experience working with Peter McGarvey at the Belvoir Park development.
Providing professional, responsive, and approachable service is something we strive for at Charles White, and it's wonderful to know that Peter was able to assist you effectively and make the process straightforward.
We greatly appreciate your kind feedback and will be sure to share your comments with Peter. Thank you again for your support and for choosing Charles White
-The Charles White (NI) Team
Could not care less
We have been waiting for years for an EWS 1 form in order to sell our home. Charles White have failed to provide one, or to give any indication of when they will do so. Their staff have been unhelpful in the extreme, refusing to respond to calls and emails. We are stuck in a dirty, poorly managed building with no possibility of moving on. Charles White are clear that they could not care less.
11. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charles White Limited
Dear Michael
Thank you for taking the time to leave a review. We are genuinely sorry for the frustration and uncertainty you have experienced, particularly given the impact this has had on your ability to sell your home.
We completely understand how difficult and upsetting this situation is for affected owners. Unfortunately, an EWS1 certificate cannot be issued until the external wall system has been fully assessed and any necessary remediation works have been completed.
To progress matters, we have commissioned a Fire Risk Appraisal of External Walls (FRAEW) report, which identified that remedial works to the cladding are required before an EWS1 certificate can be obtained. Following this, an application has been submitted to Homes England for grant funding to cover the cost of these works. Securing this funding is extremely important, as the estimated cost of the required remediation would otherwise fall to homeowners and is understood to be in the region of £100,000.
We appreciate that the process has taken far longer than anyone would have hoped. While many aspects of the funding and remediation process are outside of our direct control, we continue to work with the relevant parties to progress the application and move matters forward as quickly as possible.
We are sorry that you feel the service you received from our team did not meet expectations. We take feedback seriously and will review your comments internally. We remain committed to supporting owners through what is an exceptionally challenging situation and will continue to provide updates as further information becomes available.
- The Charles White (NI) Team
Great Service by Paul - Charles White Limited
I recently moved into Portland 88, and I have had a very positive experience so far. The Charles White Limited team, and especially Paul Sanders, have been incredibly kind, helpful, and responsive throughout the process.
Paul has gone above and beyond to make sure we settled in comfortably and that all our concerns were addressed promptly. Any issues or queries we have raised have been handled quickly and efficiently, which has made the whole moving-in experience very smooth and stress-free.
A big thank you to Paul and the entire Charles White Limited team for their excellent support and for making us feel so welcome at Portland 88. Highly recommended!
10. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charles White Limited
Hi Anup,
We're delighted to hear you've had such a positive experience. We'll be sure to share your kind comments with Paul Sanders, who will be thrilled to know his support made a difference. Thank you for recognising the efforts of both Paul and the wider team, and we look forward to continuing to support you in your new home.
-The Charles White Team
Efficient
Efficient, useful and effective. Customer service excellent snd timely.
29. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charles White Limited
Hi Alistair
Thank you so much for this great feedback! We are delighted to hear that the team have been delivered that 5 star service to you!
- The Charles White Team
I am putting on this review…
I am putting on this review specifically to thank Lauren Young. I recently had a major water leak from the apartment above mine which caused a lot of damage. Although the matter is in the process of being resolved I would like to highlight that Lauren at every stage has been extremely helpful, courteous and has endeavoured to resolve our queries quickly and empathically. Lauren has been a great point of contact for which we are thankful.
Michele & Maureen
3. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charles White Limited
Thank you, Michele & Maureen, for taking the time to leave such a positive review and for your kind words about Lauren Young. We're sorry to hear about the damage caused by the water leak and appreciate how stressful situations like this can be.
We're delighted to hear that Lauren has been able to provide helpful, courteous and empathetic support throughout the process. Delivering excellent customer service and keeping owners informed during challenging situations is incredibly important to us, and it's wonderful to know that Lauren's efforts have made a positive difference.
Thank you again for your feedback. We will be sure to pass your comments on to Lauren, who I'm sure will be delighted to receive this recognition. We wish you all the best as the matter continues towards resolution.
-The Charles White Team
Best decision to change to Charles White
So far, everything has been genuinely excellent. We recently moved our development from FirstPort to Charles White, and the difference has been night and day. If you’re weighing up a change of factors, make the switch — and choose Charles White. Their team is friendly, responsive and consistently proactive, and the whole experience feels more transparent and better managed.Invoicing is clear and upfront. Any issues, queries or concerns are dealt with quickly and professionally. Every contractor they’ve sent — cleaners, grounds staff, tradespeople — has been courteous, reliable and clearly takes pride in their work, which shows in the overall upkeep of the building and grounds.A special mention goes to Tracy Convy, who has been an absolute standout. She guided me through getting set up on the portal and made the whole onboarding process smooth, simple and stress‑free. Her support alone reflects the level of service Charles White aims for — and delivers.Overall, we finally feel our development is in capable hands, and the improvement has been remarkable
29. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charles White Limited
Hi Rebecca,
Thank you for your wonderful review. We're delighted to hear that the transition to Charles White has been such a positive experience and that our team's proactive approach, clear communication and high standards have made a real difference.
A special thank you for your kind words about Tracy Convy. We'll be sure to share your feedback with her. It's fantastic to know she helped make your onboarding experience smooth and stress-free.
We truly appreciate your recommendation and look forward to continuing to support your development
-The Charles White Team
Taylor Gilroy is always on the ball and…
Taylor Gilroy is always on the ball and is a credit to Charles White. I have always found her extremely helpful, professional and friendly. Today was no exception.
29. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charles White Limited
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear about your positive experience with Taylor. She consistently demonstrates the professionalism, dedication and customer-focused approach that we strive to deliver at Charles White, and it's fantastic to know that her efforts have made such a positive impression.
We'll be sure to pass your kind comments on to Taylor, who I'm sure will be thrilled to receive your feedback.
Thank you again for your support and for choosing Charles White.
-The Charles White Team
Thank you to Taylor, our CRM
Taylor our CRM chaired a productive meeting in our block of flats. Prior to the meeting she responded quickly to all queries and gave reassurance at all times. Many thanks!
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charles White Limited
Hi Elizabeth,
Thank you for taking the time to leave us a review.
We're delighted to hear that you found the meeting productive and that Taylor Gilroy was able to provide reassurance and respond promptly to your queries throughout the process. Clear communication and support are very important to us, so it's wonderful to know that her efforts helped make the experience a positive one.
We will be sure to pass on your kind comments to Taylor and the wider team.
Thank you again for your feedback and for placing your trust in Charles White.
-The Charles White Team
Our senior property manger has been…
Our senior property manger has been exceptionally good at responding to emails and overall the staff are helpful with follow up
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Charles White Limited
Hi Joan,
Thank you for taking the time to leave a review. We’re delighted to hear that our Senior Property Manager has been exceptionally responsive and that you've found our team helpful with their follow-up. Providing clear communication and reliable customer service is something we strive for every day, so it's great to know this has made a positive difference to your experience.
We really appreciate your feedback and look forward to continuing to support you.
-The Charles White Team
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