Chariots Specialist Cars Arvostelua 

ABSOLUTELY TERRIBLE AND SHOCKING CUSTOMER SERVICE.
STAY WELL AWAY!!

In the last month I have rung on two occasions,once to have my tyre changed, being told yes we can help to someone in service then telling me that's not something we can help with after no call back was given, i had to chase you. The second occasion was today, I phoned up for an mot was told I can have an mot on the 8th April but they needed to confirm If I could have a courtesy car for the Monday in case the tyre needed changing. No call back after being told you would get back to me. I had to phone back as I hadnt received a call back and was made out by your collegue in the service department this was not available and this couldnt be case, Disappointed twice in a month by lack of service and lack of customer service skills and professionalism. I have been with you for almost 7 years through various cars. Completely unacceptable I'll take my business else where as you clearly don't want mine.

Don’t bother. Agreed deal, went to collect car. Dirty inside, promised jobs not complete. Drove it away, real issues with back wheel (n/s) vibration. Car then broke down. Told the garage I wanted my money back, as is my legal right…. Send us an email they said…then they said they get one chance to fix it, not true within 30 days. So, if I were you, go elsewhere. The owner, Franco (a.k.a Arthur Daley) is not to be trusted.

UPDATE - Finance Companies independent inspection found car defective from outset and work not carried out! Repair bill is £15,000!
Original Review
Sorry to have to write this review however having done some research my problem is not uncommon. You should all be aware:
1) When you buy a car and they claim it is serviced to manufacturer standards this is NOT true as they failed to check technical service bulletins which are a key part of manufacturer quality servicing. They also left the service light on.
2) In my case their failure to follow the manufacturer guideline means my front brakes are incorrectly fitted and now warped. (issue in 180mph capable 4x4)
3) Failed to follow guidelines on rear brakes
4) When a technical issue (wobbly steering and knock in suspension) was raised under warranty, insisted I had to resolve it myself and send the bill. Unfortunately 3 separate garages struggled to find the issue over a few of months until a full paid for diagnosis by myself discovered:
Defective Tyres
Incorrectly fitted brakes
Failed suspension part
No one at Chariot's acknowledged ANY correspondence.
5) Having waited for a response in January I raised a claim with the Finance Company @MannIsland they too have failed to resolve and referred it to the finance broker @carfinance247 who have literally tried every trick in the book to avoid taking responsibility.
6) Chariots response was to again to ignore it, before outright denying that this was anything to do with them. Some brilliant anecdotes from my conversation with the owner Franco where he was mostly abusive, dismissive and apparently it's all my fault.
a) if I post a negative review he will sue me for slander
b) that as a Christian this meant he had done nothing wrong (not sure what this has to do with an unroadworthy car! )
c) his chief mechanic has 35 years of experience and is brilliant and he rushed my car through the workshop because someone else was off and would have serviced it correctly.
d) his non-response to the warranty wasn't his fault
e) that I had driven the car
f) that I may have driven the car erratically causing the brakes to warp
g) that the inspecting garage had made up the allegation, let's just say that they have nothing other than 5 star reviews unlike Franco and friends.
h) that I had never contacted them about any of this despite messages between service, Louis (salesman about service light and tyre issues) and a selection of emails entirely ignored until I threatened legal action.
The fact is all faults were reported in month 1, again in month 2 of ownership, the car is allegedly under a warranty they provide (worthless right now), and the brake discs are still under warranty with their supplier.
I could go on but check out similar reviews to mine by googling 'Car Dealer Reviews' current score 3.5 (mostly negative) 'Car buying advisor' 3.7/5 Auto Trader is quite good bizarrely. Common themes of poor service in aftercare, arrogant Franko, shoddy workmanship and above all taking zero responsibility.

So overall thanks for the £40K paperweight on my drive! Please proceed with caution.

Took my car in for its usual service and MOT, the team here never fail to be anything other than amazing.

Fantastic welcome as always! I cannot recommend these guys enough - thanks again!

Chariots Specialist Cars offer a personalised and professional service. I’ve purchased two cars from them within the same year and both cars have been extremely reliable and well prepared prior to deliverance.

The attention to detail from the detailing staff is second to none.

Will always recommend and look forward to my next purchase in the future.

Purchased a car from them. Got a fair deal on my car and the service from Franco and his team was first rate. So far the car is everything we thought it would be but the main plus was the excellent service. Also very COVID conscious.

Owning a Range Rover Evoque is not the cheapest vehicle to run. However it doesnt help that most Land Rover/Range Rover Dealers want to charge the earth to diagnose and fix any problems. eg £180.00 just to look at it. However Chariots are nothing like this. They want to help, they explained and gave me honest advice, diagnosed the fault and even managed to reset it as the fault was a false positive. Ok it may come back in 6 months but £67.00 compared to £180.00 is a massive difference. Also they managed to fit me in on the same day without any hassle. Brilliant service.