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Would honestly give them no stars if I could, moved into my rental it was absolutely disgusting not cleaned at all, big hole in the shed door, smashed window, rubbish everywhere out the back, lawns up to knees and dog poo all through it, emailed the realestate no reply, emailed a few times and no reply. Come home a few days later some man was in my shed fixing the hole as the realestate told them to “just go through the gate” no notice nothing. Been there 2 months still no cleaning has been done and still have not received a condition report. Rent is meant to be fortnightly on a Friday, they were taking it out on a Monday then they took out a months worth of rent without asking, was told they will cancel the direct debit, didn’t come out then all of a sudden it came out again on a Monday. Don’t rent through them ever.

It's better to keep property empty rather than giving to them, forget your rent if they are managing your property, very bad experience with Renae, they make every single day hectic.

Recently, I enquired about signing up with Certainty Property. Initially, I filled out an online submission form and later received a call from a very helpful and professional representative. Impressed by their service and fees, I expressed interest in proceeding but clarified that we only required their services for a 6-7 month period. The representative needed to consult with their manager regarding the shorter term, and after a brief hold, confirmed they could accommodate this exception. Upon receiving the agency agreement, I noticed it stipulated a minimum term of 12 months, prompting me to seek clarification via email. The representative reassured me that the team was agreeable to the 6-month duration. However, when I attempted to sign the DOCUSIGN agreement, it returned as void. Despite multiple email attempts yielding no response, I eventually called the company after locating their phone number through a rental listing. Despite leaving detailed messages promising a call-back within the hour, I did not receive a response. Frustrated now by the lack of communication and feeling very ignored, I left a 1-star review. I then received an aggressive email threatening legal action for injurious falsehood. This response seemed consistent with another negative review about the company's communication practices and tactics to have a review removed. A simple apology would have been suffice.

Honestly avoid Certainty Property! There is nothing certain about them. We had one of the worst experiences as tenants ever. They did not care and were willing to go tribunal, just to prove a point. They've done this so many times, the agents are absolutely horrendous. Trust me, avoid at all costs! Go somewhere else, you'll be thankful that you did!

Also you can't call them! They don't provide you with their mobile number!! You can only email them, which they said they use for evidence against you later if you decide to go up against them for mistreating you. Guys do your research!

We didn't get a condition report upon entering the premises it took them over a week to give it, carpet smelt, they didn't care.

Hopefully I can help some of you looking for new properties for rent please avoid these agents! They're absolutely heartless.

They will lie in the reviews and say the reviewers damaged property but this is there way of lying to potential customers. TRUST ME they are constantly in tribunal and don't care about tenants.

Avoid, Avoid, Avoid!

Maryanne was patient and worked through some tough situations without breaking a sweat. Her cool, calm mindset kept my anxiety low and gave me the confidence she would get the job done – and she did!

Wow wow wow!!!! Maryannes professionalism and quick responses helped me find a property to suit my little family so mush easier than I expected. It's great to see that we still have Agents and Property Managers who are so passionate.

Maryanne has such an amazing charisma very helpful and informative I am so glad she was the person to help me and my partner out when needed.

“If you want something done, give it to a busy person”. I’d wondered if we should go with Certainty because with the cheapest management fee on the market I was worried they might have too many properties to be able to look after us properly. But I found them to be very streamlined and professional with prompt rent reminders, notices, and arrangements for inspections and repairs. Brydie (head-office) negotiated a surprisingly good rental review for us and currently Joe their full-time maintenance person has half-a-dozen maintenance requests well in hand. At the centre of it all our dedicated property-manager Maryanne keeps everything calm and organised, dealing patiently with this owner’s numerous requests and also keeping the tenants on-side, with effective communication skills. Grateful for Maryanne and her team.

The service delivery of these guys is nothing short of a class act. I wish that such a system was available for the property I have back home in England because in comparison it's a world apart! Certainty Property have been on point in their communication with me, and really made for a frictionless experience as a tenant.

Brydie and Maryanne are a pleasure to work with. Always attentive and provide a high level of customer service. Would recommend to other fellow investors.

My recent experience with Certainty Property was made truly exceptional by property manager Connor. He exemplifies what it means to put people first in the real estate industry. From our very first interaction, Connor demonstrated a genuine interest in understanding my needs and preferences. His personalized approach made me feel valued and supported throughout the entire process. Connor's commitment to excellence was evident in every aspect of his work. He consistently went above and beyond to ensure that I was presented with the best possible options that aligned with my criteria. I would highly recommend Connor to anyone in search of a trustworthy and reliable property manager who truly cares about their clients' needs.

Nothing but 5 stars for my experience with Connor, Matt, Renae and Kevin in Queensland. They are easily one of the best property managers I have ever had the pleasure of dealing with.

Thank you for your amazing management over the years!

I have been working with Connor and the Certainty Property team now for over a year and they have been a pleasure to work with. All of the staff are professional and make my job a lot easier. I highly recommend using them for all your property management needs.

Our property manager Connor is an absolute legend. He is not only knowledgeable and diligent but also incredibly kind and polite. His efficiency is yet to be surpassed. Every single interaction, from repairs to organising regular routine inspections, he is the best agent we have used so far and will continue to you into the future.
Thank you so much!!

Connor has truly been a gem as our rental manager. Whenever I encounter a hiccup with the property, his responsiveness, assistance, updates and clear communication, whether through phone or email, have set the bar high. I'm genuinely grateful for her warm and efficient approach in making our experience owning an investment property smooth.

Newcastle and Hunter Certainty teams are a disgrace in the way they handle people.
Zero concern for your well being and never bother to reply to your emails.
Try someone else.

During the house inspection today, I had the pleasure of meeting Connor, the property manager. Connor impressed me with his friendly demeanor and impeccable manners. He took the time to inquire about any complaints or maintenance needs I may have had, and I was pleased to share that any previous maintenance requests were promptly addressed. Based on my experience, I highly recommend Certainty Property.

I met Property Manager Connor Reilly yesterday for a rental inspection. As the tenant, I found his rapport building skills, plus his ability to remain focused on the task at hand, truly impressive. He was thorough in his documentation and I appreciated that he took some time to discuss the property with me after the inspection. I felt reassured by his professional approach and believe this property is being well managed. Thanks Connor!

Recently moved over to Certainty Property and dealing with Maryanne has been a great experience. Professional and exceptional communication throughout. Thank you for making my experience simply great.

Certainty Wealth is a fantastic company. When Mitch first contacted us, I felt a bit apprehensive as this was our first time buying a property investment. However, Mitch guided us through till the day of settlement, which was yesterday, 1/2/2024. Buying a property without seeing it in person is so weird, but with technology nowadays, it made it happen. Thanks to this team everything went smoothly. It was quite a journey, but Mitchell McCabe directed us in the right direction. He arranged everything from start to finish.
The whole team are there to help us through, ensuring everything went well. Thank you, Mitch, and to the whole team. You have done an amazing job.
We will not hesitate to recommend this company to anyone looking for investment property.
We can't thank you enough for all the help you've given us in securing our first investment. Cheers for the future. May God Bless this company.

Ally & Paul - Brassall, Ipswich