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Simon is pathetic, wannabe 😂

The biggest thing for me has been the communication. Whenever there's a maintenance request, they explain what needs to be done and keep me updated on the progress. I never feel like I'm left wondering whether something has been dealt with. Rent and inspection information is also easy enough to check through the portal, which saves me a fair bit of back-and-forth as a property owner. Overall I've found the process straightforward and appreciate being kept informed.

I don't recommend Certainty Property to any investors or renters. This is a Bangladesh company operate only over the Internet.

We own a property and had Certainty Property as our agent. They are dishonest and have no idea what they are doing. The agent thought our place was rented when in fact it was vacant. They did not maintain it so that it would be suitable for inspection. It was vacant for months and when we decided to go to another agent, their idea to find a tenant was to advertise below market rate. They made it very difficult to change agents. They were taking a fee without providing a service. Meanwhile all the agent could do was talk herself up, but could not provide the goods. Our new agent had the place rented within the week. My advice, steer clear!

I had an absolutely horrible experience with Certainty Property from start to finish and would not recommend them to anyone, tenant or landlord.

From the beginning, there were huge red flags. Once we were accepted for our property certainty requested a holding bond, in which we agreed and once sent we discussed our move in date, Although days go by and we still didn't receive a lease to sign or any correspondence from our agent, our agent went MIA days, ignoring emails and phone calls.
A day after our discussed move in date we were fed up, We showed up to the office as it was our only way to get in contact with the agency and finally received the lease and keys.

Throughout our one year tenancy, communication issues persisted. Emails went unanswered, phone calls went straight to voicemail, and we had multiple property managers but were never notified about the frequent change. We experienced several issues throughout this one year timeframe that could be considered breaches of contract under the Residential Tenancies Act, including but not limited to:

- Demanding additional rent beyond the agreed-upon amount
- Failing to negotiate entry times
- Failing to provide adequate notice for inspections
- Failing to notify us of property manager changes
- Failing to supply an exit condition report to this day despite multiple requests
- Failing to return our bond within the necessary timeframe
- Making fraudulent requests for money, including an invoice dated August 2022 (3 years before our move-out date and 2 years before we lived in the house)

We disputed the charges against our bond in magistrates court and won. I strongly advise others who are currently dealing with certainty property to document everything. Terrible experience.
If I could give a negative star review I would

(Although certainty has replied to this saying we were evicted due to unpaid rent which is false and defamatory considering we were not late on a single payment, we luckily were not evicted, we decided to end our tenancy due to terrible management and were able to find residents elsewhere with a fantastic agency that we have been with since leaving certainty)
Edit: owner has now added I am a s*x worker which is also false and comical, I will be perusing further legal action at this point, stay clear from certainty at all costs)

Slow to review and respond to rental applications for our rental property.
Charged us letting fee and inspection reports when they did not complete these services.
Unprofessional real estate agents, they don't respond to calls and emails in time, lost good potential tenants because of they are simply lazy!
I strongly regret ever dealing with this company and I will avoid them at all costs.

Did a job for this mob, they are not paying because they no longer manage the property even though the invoice was sent and dated at a time when THEY DID MANAGE THIS PROPERTY.
To any trades person who receives a work order from the group, BEWARE YOU MAY NOT BE PAID.

1 star because I can’t give a zero. Completely incompetent property management company. Our tenant complained 18 months ago that the dishwasher was broken, despite numerous emails and attempted phone calls the dishwasher is still unfixed. No longer covered by warrant so I asked for Certainty to pay the cost due to them not fixing whilst under warranty even though they were aware of it. Certainty declined to do this however offered to waive some fees for lease renegotiation. Lo and behold the following week charge us for the fees that promised to waive.
They have paid invoices twice, leaving us with the out rental income for a period, refusing the reimburse this cost to us. They then stated we needed to arrange gas, electric and smoke alarm checks as they were “overdue”. I authorised this then realised that they had charged us for the same checks only three months previously.
They take no responsibility for their mistakes and take no action to rectify problems. Avoid this company at all costs.

Refuses to respond to emails regarding the return of my bond $1,200. Like zero communication.

⭐️⭐️⭐️⭐️⭐️ Puppy Haven Review

We got our Dachshund puppy from Puppy Haven, and we are completely in love! From the moment we brought him home, he’s been such a happy, healthy, and loving little guy. You can tell he came from people who truly care about their puppies.

The team at Puppy Haven was so kind and helpful the whole way through — they answered all our questions and made the process really easy. It’s clear they put a lot of effort into raising well-socialized, well-cared-for pups.

Our little Dachshund has brought so much joy into our home, and we’re so grateful to Puppy Haven for helping us find him. Highly recommend them to anyone looking for a new furry family member! ❤️🐾

The worst company ever. Do not trust these people, they will take your money and will not give you the service. Will take weeks to get back to you and then will threaten you if you post negative reviews about them. DO NOT ENGAGE! Disclaimer: my experience was older than 12 months, but the date option only give me a year option.

If there was a negative score I would give it. These guys are unprofessional, they chose when they want to respond, they are unethical. They didn't even lodge my tenants bond and kept it in their trust account!!! And then told me I had to go to VCAT to get it and this was only discovered when the new agency was looking at the transfer of the bond! The tenants left due to not having hot water for weeks during winter with 2 young kids. They are belligerent, will not accept any responsibility and will deflect the blame onto you for miscommunication. How do you miscommunicated to the landlord that they have not received rent for months. And the rental guarantee is not worth the paper it's on as they procrastinate and shirt around the issues and find a loophole so as not to pay. Given the turnaround of staff and some ex staff who have told me to get out while I can, is testament to their culture or lack of it.

You end up doing all the work and pay them just so they can hold you money! There is no discipline in the structure and processes. If you look at the app they give you, everything is on progress for all maintenance work even though it is a year old and routine inspections are all overdue! You will regret using them. I have only written a review after reading all these on product review and here and i wouldn't wish for anyone else to go through this stress!

If you want to save yourself a level of anxiety both mentally and financially I would recommend you go to a more prominent and professional real estate agency who have the interest of both landlord and tenant as their mantra.

Certainty property, more like certainty that NOTHING will get done. We dealt with Certainty property WA. As a landlord, we've had reported maintenance issues that were not attended to for months on end and when you contact them, radio silence. Our tenants have been living without a window in the bathroom for FOUR months and no one in the agency sourced a quote until we said we are leaving and the quote they did get was double what our new agencys contractor quoted. They were also direct debiting the wrong amount for rent and it wasnt until I noticed a few weeks later that they then took a month to fix. They claim that property management is easy and should be fixed priced but all they do is collect rent (but cant even do that correctly) and if you want anything more done, you will not hear from them. Just AVOID at all costs, its not worth the headache and unhappy tenants.

I have been with Certainty Property for just over 2.5 years. For about 2 years, the comms has been atrocious and below minimum standards for any company.

However, within the last 5 months, I have been dealing with Nishrat Bano - Assistant property Manager. My dealings with her has been top notch. She showed empathy where due and was beyond reproach.

I was told by this company that they couldn't help me with anything with no reason or explanation. No communication. Very dodgy company do not use

Giving 1 star as there was no option to give zero or negative. So bad in communication and totally unprofessional and unethical. Fully focused on deducting money from landlords for all unjustified items. No response when you try to call or email them. Never ever consider them for any rental management.

We purchased an apartment in Canberra through a broker, who gave us Certainty Property to manage our property. Although our first property manager was good and relatively easy to get in contact with the service from each of the multiple property managers we had since has been absolutely woeful. Property managers would simply "disappear" leaving us with no-one to contact. We have tried multiple times to call their 1300 number, only to constantly get a message service which was never replied to.
Since not having a property manager at all we changed agencies. Our new agency has emailed Certainty Property multiple times for documents required for the handover, and those emails are left unanswered and the documents have not been supplied. After the handover was meant to be completed Certainty Property continued to direct debit our tenants rent which was unauthorised. Our tenants then had the inconvenience of having to contact their bank for a refund.
DO NOT have anything to do with Certainty Property unless you want to be left stressed, high and dry without a property manager or anyone in the organisation you can contact. One star is generous. Stay well away from them and go elsewhere.

Application accepted have paid bond and still haven't received keys for house tried calling them no answer like what the hell have we just been scammed.

Totally wrong decision made to put my property into these people's hands. I would suggest you please stay away from this company, very poor communication, hardly can get hold of the property manager at all, I only receive response after multiple calls, text messages and emails.