Centrelink Arvostelua 

Had problems with my CCS. Their app, website have glitch that wont allow me to confirm enrolment. Its always blank page whenever i click on the pending task to confirm. Went directly to office and nobody knows what to do. Its ridiculous that even physically going to the office won’t help me at all and all they do is transfer me again to the nearly uncontactable call centre full of people who does not know what they are doing, apparently the people over the phone have more access to the system than people physically working on their office. Have to wait for hours for them to answer for them just to drop the phone on me, then i have to call back and wait for hours then got dropped again saying they are busy. How the hell government allow this kind of service to exist?! If they are not willing to help then they must be OBSOLETE! Eventually after multiple tries with the help of their people from the office, i was able to finally reach them and took another hour just for them to click “confirm” which would literally take a minute if they know what they are doing. Unbelievable!

It took over five minutes before I could say I wanted to make an appointment. Then I was told my wait time would be 50 minutes. I gave up. Then I walked to the local Centrelink Office and was quickly seen by an official who said I would have to make an appointment to discuss my difficulties. This despite the fact that there was nobody waiting.

really bad experience, slow, staff are rude but okay compared to other countries services.

Considering Centrelink a government organisation you would think they would be reliable and care for people that need it. Instead the call centre is impossible to contact. I have been trying for days, instead you just get the automated message saying they’re busy. Maybe hire people for your call centre? The government should be looking after people at their most vulnerable, not making life so much harder by making Centrelink uncontactable. How are people supposed to survive if it’s urgent and payments aren’t right? Just a complete lack of care.

I know Centre link does not rate very well with a lot of people and that went for myself as well ,having been to one in the Nth suburbs of Perth and was spoken to very abruptly to the point of being rude and not very helpful .My next visit I was told their was a long waiting list and to go to Butler CL, so i did .
The attitude and help i received was fantastic and friendly ,thanks Julia and the rest of the team their .
I did have to call by phone several times to main office which was very painfull not being able to get through and very long wait times but once my applications were approved the people ,Malinda and Kathy at head office were also very ,very polite and very helpful
Thankyou N.C

Thank you Jacob for helping me with my rent certificate, I really appreciate the time and effort you took to explain it to me. I was scared to ring but so glad your kindness made my day.
Ta
Nicole

Today I had to call Centerlink to get some clarification on a service. The lady who took the call was amazing. I believe her name is Gurvinder. She was patient, carefully listened, and resolved my issues to the best of her ability.
On the other hand, I would like to let Centerlink know that it took almost 2 hours to get connected over the phone. But I am happy thatthe issue was resolved

6 months waiting for financial help..
That's what I can write.

The worst system in the world this Centerlink. I paid $10000 Tax just last year. I am unemployed temporarily and have no source of income and have few $ in my account and applied for jsp till I find another job and they have the least passion to help citizens like me. Just so pathetic and humiliation to apply. So ridiculous the government won't miss 1$ to rip of you but when you need help then you're no eligible or have to wait for months. You have to be on the street so they process your claim or have no food to eat. What? Are we in a poor country unbelievable. I hate this corruption and unjust. If there's a zero I would give centerlink 0 star. Sick of it.

Centrelink gave me a time they would phone call when I was at their centre but I came home to find it clashed with a booked medical proceedure which would prevent me from answering the phone. I tried and tried to contact them by phone at various times but couldn't get through with call wait times more than 3/4hr. In the end I rescheduled the medical proceedure but... centrelink did not ring at the time advised. What sort of public service is this? 2026...., service is still appauling, over last two days have spent over 2 hrs trying to get through to give an update on some information they require.Still unable to contact them. The web site is useless! Unfathomable nonsense. No wonder people get annoyed and angry, if this was a private business they'd be run out if town.

Did you know when you actually submit a complaint to Centrelink about certain things? That it's actually staff members of Centrelink that actually deal with your complaints.? That's unbelievable..

So the person now thats handling your complaint is a person that's been mentioned in your complaint. Honestly do you think your complaint is going to be investigated in a honest way. Think about it ?

That's why nothing ever gets done. That's very worrying I find as there's no social justice for members of the community

Centerlink and many other providers just dont take calls anymore. They just have a recorded message saying we are too busy to take your call and hang up.
If you attempt to call back they say we know you have already called and hang up again.
Where did Australian society go so wrong?
Its sad how horrible Australia is as a country.
Services like centerlink that deal with young people, the elderly, disabled and fringe people dont care at all. They may as well tell you to F#$k off.
The ruleing elite have gone to far. Its time for a revolution in Australia to get rid of the government systems designed to repress and placate the working class and the bottom of society in need of help. #overthrowaustraliangovernment.
They is no other way.

I can't belevie they make you have to link a application in the form of Centrelink then the Centrelink link is so vulnerable as it's open slather, the even sadder part is you can't log out of the Centrelink side off things . You can log out off mygov then which leaves Centrelink app running open in the background of your browser. The web developer Dynatrace is actually a very good programmer, you can see the Australian government is definitely in on it too frucking Australias around. The thing is Centrelink has a private policy act 1988 which states that there paramount about people's private information, but has a app designed that Centrelink workers can open and come in the backdoor of customers profiles. Way to go Centrelink tucking shitbags

Centrelink is a disgrace.
Cannot reach out via phone or take hours if they don't drop the call.

Atrocious level of customer service, no empathy, nor trained to know how to guide people.

Mistake after mistake, we received a comm telling us we had 0% CCS but it was a mistake later corrected yet which caused us lots of stress. Then we have recently received debt/bill of 26K without any logic or breakdown of the figures. Centrelink is meant to help, isn't it? Well, it's causing my family nothing else than high anxiety during a cost of living crisis.

Centrelink and Services Australia are an abomination. Trying to contact them, especially to be able to talk to a helpful human being, is nearly impossible.
If after hours of being on hold you reach a person or are told you can speak to an operator you inevitably have to deal with an AI or something that takes your information, tells you you can do it online with self service then hangs up. They wonder why people get angry.
I go on line to My gov, it gets confusing, don't seem to have what I'm looking for even though it's basic. Get worried if I make a mistake I'll be cut off. Which they happily do. No compassion, mostly. Then we're back to trying to talk to a helpful human.
They expect everyone has mobile phones and computers. I'm reasonably tech savvy. There are plenty of people that don't. The elderly, the sick, the depressed , how do they deal with it ? It has never been a great place to deal with but it seems the past 10 years it has become a nightmare. It's a reflection of the "Government" and the stunts being pulled worldwide.
Employ HUMANS to answer the phones. Humans that can actually help. Stop taking our choices away. I hate self service. I need helpful service.
So frustrated it nearly makes me cry. They want us to give up and give in. As long as the Gov makes money that's all they care about

provided Centrelink with the requested information twice electronically and then via snail mail, still they suspended my Dads pension, now I have the pleasure of what an hour to speak with someone. useless services australia

I rang Centrelink and they say U have been unsuccessful at this time please call later.

Would leave a zero if that was an option!!! After going through the long arduous experience with the AI Bot, I then get put on hold for about 30 minutes, finally someone answers only to say they need to put me through to another section, so back on hold again 40 + minutes and still going! I’m writing this while on hold! Get it together, hire more people, bring back customer service, or better still make online easier to use! All we needed was to update my son’s health care card to basically confirm he’s still a student, tried online with no success, should not have to be this frustratingly difficult! God forbid if you get cut off and have to go through the whole painful process again!

I accidentally entered my study details wrong so I called them but THE ROBOT AI BOT THING just had to cut off my line because there were too many calls... WHEN ARE THEY NOT BUSY?? just let me stay in line for the call!!

and not only that, all the robot did was give me instructions I already KNEW! like this is why I called because I can't update my details the traditional way. they need to improve their customer service cause what the hell.

Absolutely crap system, I’ve been trying to call for two days now and I have not gotten through!!!