Centrelink Arvostelua 

Completed my forms and submitted on Sunday - got a call Monday morning with a case manager who could not have been more helpful - due to delays on my part I had several more calls all with the same helpfulness and understanding

Worst service and they bully my 75 year old mother again and again. They with hold her money that she is entitled to. Centrelink HR you should train your staff to be respectful to your clients. My mum went to Chatswood today. It’s not your money staff this belongs to the people in need. Show some compassions

Its not for today, its my all time parental leave application, family tax benefit and parenting payment experience.
I have been struggling to get the right information from last 3 months. Every time I call, spend 2 hrs waiting for the call to respond by someone, another two hours customer service officer trying to resolve with no training and information. I have got different answers to the same question and have to apply for the services again and again with no payments and wastage of time from last two months. They cancel the services without asking for information and giving you time to respond and then ask to complete the whole application again with long waiting time.
Not only that i have provided my husband tax rerurns and all income information so many times, still they cancel my family tax benefit stating that I have not provided the information.

straight up dealing with medical issues lost my job while on work cover i ring Centrelink asking for support what they do force me back into workforce Australia, no help n im struggling to find a doctor that'll fill my form out for Centrelink pretty shit go you do this to me like wtf man l lose my provider with all the contacts i needed to find a forklift job now that's gonna be extremely difficult on my own now thanks for once again screwing me over you're meant to help im actually getting mad now and will do something stupid I'm over life and the rest of the people that make life difficult I'm so done with you all !!!!!!! i DID NOTHING WRONG I LOSE MY JOB AND REST AND NOW THIS STRESS ITS BS

I went to submit my fortnightly information online, i got into my account but couldn't carry out any actions the information come back with services unavailable with an error code i phoned a help line to no avail " we are experiencing delays call back at a later time " , being a pensioner i can't rely on this mob to do anything right period peoples lives are in are put at risk in more ways than one, Centre Link is worst of the worst online services by far i had to jump into my car and go to a centrelink office 25 minutes away without an appointment hoping i could get in as you know you have to book on through online services, i don't know how Australian Services / Centre Link can operate like this they close out and shut the door to the people in need that there suppose to be helping leaving them with no other options than have to go to a Centre Link branch this is a direct violation against the principle it stand for ! Thanks for nothing Centre Link online services !!!

Such a corrupt and poor service, upgraded theifs , certificate of assurance is crap.
Handful theifs working for different departments initially defamed us then control our business and now controlling our income,
This drama started after they stole our savings and these robber will not let you report your income so they can rob you easily,they have connections in departments where there is union specifically.
They made stories based on lies to rob you and your family.
They make out fake medical reports so they can get away easily and corrupt system helps them.
This review is for those who planning to invest please don’t else you will regret.

Centrelink treat people who suffer from very poor health in a disgraceful way.
They also take away their only income without any proper discussion.
I give them a 0 rating.
Appalling.

Bloody Hill family and the Djiagween and Fagan's and Marah families you have more money than me. Scum Dod. How about some money Albanese family from Allmark Adelaide SA. Dylan ask your uncle to give us some money. You too Joe

Person who I was talking to was bit rude

I now know why people don't declare relationships to centrelink as you lose $400 a fortnight, aged pension and job seeker
Makes life very hard and unaffordable

Scammers! They cant keep their data secure at all.

Very unhelpful service. They will go out of their way with all sorts of excuses not to help financially even though you wre sincerely struggling. Couldn't go to work for three days due to cyclone, so i did not get paid and we are really struggling to even do grocery shopping to feed the kids.

Train your staff at the actual shopfronts and your call centres. Employ more staff. Anything over ten minutes waiting for the phone to be answered or to see someone is unacceptable. Work on your KPIs, because you are severely failing!!!!

waited on phone for a one hour and a half. Had tried to input wages and back wages in My Gov but had problems. Went back into My Gov and tried again and after many attempts did correct figures I hope.
Why is it so long for the overworked people at Centrelink to answers calls when the Labour have employed more than 26000 more people in their term in Government

Two pension payments didn’t turn up
Payment record said paid. Bank phone call said didn’t get to bank
Scrutiny of my acc record showed somebody was able to get into my acc and divert $ to another bank

How on earth can this happen. I don’t record my login details or passwords anywhere
Centrelink were helpful, paid over the missing $. There’s a well oiled process to deal with this that should tell you everything.
As of now I don’t have an online acc while they investigate. This is scary that someone would target pensioners

So check your payment is in on the day it’s due. If not , check basics online then haul yourself off to Centrelink if bank details have been changed

My shed flooded, lost my white goods and clothes, but I'm not eligible for relief payment, let that sink in

I understand we are not always get it right, but today was my lucky day and that's because of this lovely person Sid, who stayed with me on the line over 2hrs, he was sooooo helpful and kind, looked thoroughly over my inquiry, the line dropped, he quickly called me back, and I had a best outcome, because of his amazing work.

Spent almost 3 hours on a call trying to get an answer to a simple question on behalf of my elderly parents. I was passed between departments because nobody knew who to ask, then made to wait around an hour in total on hold whilst the agent got advice from someone else. Why doesn't anyone on staff know what to do?
If I hadn't called, my aged parents would have had to endure this appalling excuse for service. How on earth can an elderly person cope with this? You should be absolutely ashamed of yourselves.

I took my my Mum to Centrelink Warwick W/A and a customer service agent Chris saw us. He was extremely helpful and kind.

Rang them gave some AI voice my details.told me it would be a 50 minute wait.1 hour and 10 min later still nothing.and then get cut off.what a bloody joke.could at least give you an update on how.much longer your wait will.be.an absolute shit show.