Very happy with the customer service, I ordered a crate of bottled ciders, the crate was damaged in transit. I was kept up to date consistently by the customer service team and sent a replacement crat... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
You replaced one box that had been damaged by carrier as soon as you were made aware of this.
5 star all around! Great advise and guidance from Jo by telephone, swift delivery and most importantly the taste. Bought the Jacob Marley Mulled Wine for a Christmas Event and the compliments we’v... Näytä lisää
Yritys on vastannut
Constant update delivery excellent exactly as Celtic matches told me with every update so very pleased will be ordering some more shortly
Yrityksen tiedot
Yrityksen kirjoittama
For eight generations we’ve been busy farming 200 acres of luscious lined orchards. Chosen for growth and taste profiles, eight cider apple varieties are grown, picked pressed and blended to create our international award-winning ciders. As one of the UK’s largest self-sustaining single estate cider producers we’re proud of our genuine heritage, provenance and traceability. My team are recognised for their skills, passion for quality and consistent drive for a premium craft cider. Our bold, branding stands out from the norm. We shake off the traditional approach to cider and our core range reflects the team behind them. Our female strength is a far cry from what the cider industry has been used to! Celtic Marches cater for an ever changing sector. Our ability to follow market trends is not compromising and maintaining traditional values and respect for our provenance will always be core.
Yhteystiedot
Wyer Croft, WR6 5BS, Bishops Frome, Yhdistynyt kuningaskunta
- 01885 489812
- juliet.wilde@celticmarches.com
- celticmarches.com
4,8
Erinomainen
351 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Super speedy delivery and great taste
Super speedy delivery and lovely cider. Thundering Molly Cider went down as a great birthday gift.
29. elokuuta 2022
Vastaus yritykseltä Celtic Marches
Thanks Alun! So pleased to hear our Thundering Molly was enjoyed as a gift, thanks for the feedback :)
Grace
Prompt delivery of product
Prompt delivery of product, but packaging was a bit skimpy and the BIB outer needed taping up.
24. elokuuta 2022
Vastaus yritykseltä Celtic Marches
Hi Barbara. Thanks for taking the time to leave a review and I'm sorry to hear you think that. Our warehouse staff always try and double up the bubble wrap and tape securely to avoid damages.
Grace :)
When I eventually got all of my order…
When I eventually got all of my order they were spot on!
9. elokuuta 2022
Vastaus yritykseltä Celtic Marches
Hi Nicholas. Apologies about your delayed delivery, our latest courier we were trying out really let us down. So we have now swapped back to our previous courier so speedy deliveries should be back to normal!
Grace
Helpful and Speedy tasted good too
4. elokuuta 2022
Vastaus yritykseltä Celtic Marches
Thank you so much Liz! We really appreciate the review - enjoy the cider!
Grace :)
Vastaus yritykseltä Celtic Marches
Hi Kristy, great to hear everything went so smoothly! We really appreciate your positive feedback.
Grace
Vastaus yritykseltä Celtic Marches
Hi Elizabeth! We are so grateful for the time you took to write this review, we hope to maintain this level of quality on your future orders!
Grace :)
Great for this current hot weather!
13. heinäkuuta 2022
Vastaus yritykseltä Celtic Marches
Hi Rebecca. We totally agree, a great way to cool down in the sun! Thanks for leaving a review :)
Grace
Prompt delivery and excellent product
7. heinäkuuta 2022
Vastaus yritykseltä Celtic Marches
Cheers Ruby, I'm glad our service is to your liking :) really appreciate the feedback!
Grace
Vastaus yritykseltä Celtic Marches
Thanks Luke! we are so happy our ciders are to your standards! Thanks for taking the time to leave a review.
Grace
Vastaus yritykseltä Celtic Marches
Hi Teden & Company, thanks for taking the time to write this review. We love to read feedback so 5* is much appreciated.
Grace
Vastaus yritykseltä Celtic Marches
Thanks Martin, your customer feedback and loyalty mean so much to us! We look forward to your next order :)
Grace
Bought as a gift
Bought as a gift. Excellent service, delivery service exceptional.
Thoroughly recommend
16. kesäkuuta 2022
Vastaus yritykseltä Celtic Marches
Cheers Angela, thanks for taking the time to leave a review. Hope you enjoy!
Grace
Vastaus yritykseltä Celtic Marches
Thanks for taking the time to leave such a lovely review!
Grace
Lilly the pink cans very nice and fast…
Lilly the pink cans very nice and fast delivery. Also received lovely half pint glass. Can’t wait for next order
12. huhtikuuta 2022
Vastaus yritykseltä Celtic Marches
Hi Chris, we love to read feedback so 5* is much appreciated :)
Grace
Fantastic service
This is the second time I have bought from you direct and as usual it was fantastic. My phone put the address in a little crazily before I could stop it, I contacted you and you changed it and assured me it would be fine. Delivery was swift and arrived with my son in time for him to celebrate his birthday.
10. maaliskuuta 2022
Vastaus yritykseltä Celtic Marches
Hi Louise! Great to hear you returned to us, we value our loyal customers. Also hope your son enjoyed his ciders and had a lovely birthday :)
Grace
Vastaus yritykseltä Celtic Marches
Thanks Clive! We admire the time you took to write this review and appreciate the support.
Grace
Excellent service and excellent Lily…
Excellent service and excellent Lily the Pink cider !!
26. helmikuuta 2022
Vastaus yritykseltä Celtic Marches
Hi Adam, we are so glad you admire our products & services, its always rewarding when a customer returns :)
Grace
Great cider and great service 😀
20. helmikuuta 2022
Vastaus yritykseltä Celtic Marches
Hi Jane, we are glad to hear you appreciate our service and the ciders went down well!
Grace
Great service again
17. helmikuuta 2022
Vastaus yritykseltä Celtic Marches
Cheers Julie! We really appreciate customer feedback so this is great.
Grace
Ordering and delivery times all fist…
Ordering and delivery times all fist class unfortunately while the packaging has improved over quite a few orders I have placed I have had quite a few deliveries where the boxes arrived slightly damaged, not a great problem as bit of tape to keep the box kept the cider stored while I savoured it.
This delivery as usual was quick and the box while heavily wrapped with bubble wrap was still bashed quite a bit, not a real problem as quick bit of tape and the box was ready for the kitchen bench, however a week or so later and the box appeared to be collapsing, on checking found a very small leak from the plastic bag that was gradually socking into the cardboard, to save the cider I have had to empty into 4 - 5L plastic containers a real shame but I need to rate it down due to this.
14. helmikuuta 2022
Vastaus yritykseltä Celtic Marches
Hi Paul, sorry to hear that you have had issues with the delivery of your BIB's. We really do strive to provide 5* customer service and are disappointed that you didn't receive that level of service on your latest order.
We have now sourced a more robust BIB that will hopefully negate the issues some customers are seeing with damaged boxes etc. These should start to filter out into the marketplace in the next 6 weeks or so. We use APC as we have found that they offer the best service of all the big courier companies, although I do appreciate the drivers are sometimes a little heavy handed with liquid deliveries.
We appreciate your feedback, although we are disappointed you left a 2* review we understand why you did so.
Many thanks for taking the time to leave the review
Juliet
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