The CDA Group Ltd. Arvostelua 6 512

Problem delt with from gent on telephone to workman coming to house, all very professional and polite.

3rd time element has gone in 2.5 years just don’t think this is acceptable. So disappointed a brand new building a brand new cooker 🤷‍♀️. Was without an oven again for over 5 days. Staff at end of phone pleasant as was engineer. But not at all happy with CDA product. Think I should be offered a new cooker if the element goes again clearly a fault.

Answered my problem quickly and put me in touch with an engineer

Very quick and efficient.

efficient and friendly service

I have a Nancy Dark Skies Bottle Chiller and it is an excellent product. The delivery company were very good. The product looks fantastic and chills drink just to the right temperature.

Great service and very quick response fixing the issue.

The technician did a good job. But booking him was a pain!

The engineer who came was brilliant.. thanks

Fantastic, from reporting my issue to having someone sent out to fix my overnight within a week

It was all good except didn’t understand why I had to find proof of purchase (it was part of a fitted kitchen installation by an external contractor) when I had already registered the appliances after instillation. Apart from this everything was 5 star.

Pad them £139 labour fee up front parts free. Engineer came couldn’t fix it he left & now they won’t replace or fix dishwasher. Supposedly parts free for 5 years in guarantee. Accused me of breaking the leg on dishwasher! How or why I never pulled it out. The engineer did! Should have been told if they couldn’t fix it after 2 years 3 months after I bought it! I only used it once a week! Terrible service. They conned me out of £139 if I’d know I would have waited to save and buy new dishwasher. Rubbish product rubbish service. Spoke to Msnager will give me £70 refund thanks for nothing,

Can’t supply a new door after 2 weeks of purchase wouldn’t touch you with barge pole again RUBBISH!!!

Very pleased. Mick was very quick to analyse and fix the two faults with my cooker extractor .

Couldn’t fault the lady in customer service (Steph), she was polite and kept me informed. The engineer was also very polite and prompt. Unfortunately the initial time line for the part was ridiculous, but this changed to a more reasonable time scale so all good.

office staff are very helpful, and accommodating. Engineer was quick and and tidy and knew immediately what the problem was and resolved it

It has taken 8 Months and numerous emails (2 week minimum response time) to get the parts I want. When they did get stock their system would not let me order because it wasn't priced which took a further 3 emails to address but they didn't let me know that this had been fixed. Poor service in my opinion

This was a rare 'fantasy customer care' experience: CDA arranged with me via email for a engineer to visit, advised me the previous day whether it would be morning or afternoon, the engineer then arrived and fixed the appliance (an oven). Extremely satisfied, so much so no-one had to bribe me to write this good review!

At first I was disappointed, as the appointment I was offered was over a week away, and I was unable to use a brand new hob, however when I rang back and expressed this I was given a next day appointment.
The engineer was brilliant, on time, polite and helpful.
He found the hob to be faulty but managed to isolate one half, so the other half could be used whilst I wait for a replacement.

The customer service team, both Heathers and Connor were an absolute pleasure to speak to and deal with the issues, unfortunately the brand of appliance was not available for repair, only two years old and cost for labour was requested then another fee for a replacement which I found not very welcoming as most appliances would be good for 15-20 years, as I say this is nothing against the customer service staff