I received an EK4 and the appeal was great but out of box the battery is faulty. It continues to blink red/green and the bike does not power down when the key is turned to off. It is dangerous if I we... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Cybervelo EK2 bike arrived promptly, well packaged. Still getting used to bike but it rides well and great to have power assist on steeper hills. Many people have admired it. Busy getting chains for... Näytä lisää
Cybervelo did an excellent job corresponding with me and making everything right. We had a problem with delivery and they were great with their correspondence and they guaranteed that I would get my b... Näytä lisää
They made it right. Updating review since at the time of the initial order they had not corrected the issue with my order. Still frustrated about lack of inventory awareness but they rectified the i... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä Cbvelo
Yrityksen kirjoittama
Welcome to Cybervelo
Cybervelo entered the e-bike industry in 2013. We are an electric bike company that loves to listen to our customers' suggestions. We only offer the best electric bikes at affordable prices. Constructed from the strongest 6061 aluminum and magnesium alloys, our bikes resist oxidation, and corrosion, and are affordable. You will enjoy your bike for years to come for the least amount of money.
When it's time to go out there and explore the world, we wouldn't settle for anything less. Enjoy the ride.
What we can guarantee
Free shipping & One Year Warranty
Make e-rides accessible, fun, and reliable—turn every commute & adventure into a joy, with affordability at heart.
Yhteystiedot
FLAT/ROOM 1802.BEVERLY HOUSE 93-107 LOCKHART ROAD. WAN CHAI , 999077, Hong Kong
- support@cbvelo.com
- cbvelo.com
4,3
Erinomainen
50 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Easy to complete my purchase
Easy to complete my purchase. Showed options & accessories to add to purchase.
15. huhtikuuta 2026
Very attentive to my questions
9. huhtikuuta 2026
Order processing and expedited shipping…
Order processing and expedited shipping was spot on.
17. huhtikuuta 2026
We bought two EK7's and are happy
We purchased two EK7 bikes. The order process went smooth and they both arrived with in a few days from different locations. The assembly was simple and everything works as it should. I did have a couple of issues.
1. The information on line says it fits riders from 5'-4" to 6'-4", my wife is 5'-5" and she couldn't reach the ground with the seat all the way down. We replaced the suspension seat post with a solid one from amazon and now she fits.
2. One of the bikes has a mounting plate with for screw holes to mount a front rack and the other doesn't. I wasn't planning on adding a front rack but found it strange that it was missing from one of the bikes.
Overall we are pleased with our purchase and hope to get many years of use out of the bikes.
17. huhtikuuta 2026
Thank you for sending the repair part…
Thank you for sending the repair part that fixed the problem.
14. huhtikuuta 2026
Excellent customer service
Excellent customer service! Excited to get my bikes!
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Hard to contact about bad EK4 battery
I received an EK4 and the appeal was great but out of box the battery is faulty. It continues to blink red/green and the bike does not power down when the key is turned to off. It is dangerous if I were to continue trying to charge it. I’ve reached out to support which is 3 different emails and I haven’t gotten a response from any of them. And the Las Vegas number provided for English support says it cannot accept calls. I am super disappointed. At this point it seems like a scam.
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cbvelo
We would like to apologise sincerely for your unpleasant experience. We take all user feedback very seriously and hope to resolve the issue you encountered. Please contact us at after-sales@cbvelo.com with your product and order details. Thank you for allowing us to improve our service. We look forward to hearing from you.
Excellent customer service
Excellent customer service! I had issues with my e-bike battery and they have been responsive and began to immediately help me resolve the issue. So far so good!
29. maaliskuuta 2026
Oma-aloitteinen arvostelu
Ordered a part and rcvd it
25. maaliskuuta 2026
Problem with child seat but otherwise good.
Overall customer service was responsive though later in the evening for my time zone which is rather unfortunate as I'm trying to troubleshoot after dark. I had 1 issue with the child seat attachment as it did not attach to my bike's rear rack without me having to purchase additional hardware AND do some modifications, but it is safely attached now and suprisingly my 4 yr old fits in it. Not happy that I had to spend $70 and modify the bike to attach the child seat.
22. maaliskuuta 2026
Vastaus yritykseltä Cbvelo
We would like to apologise sincerely for your unpleasant experience. We take all user feedback very seriously and hope to resolve the issue you encountered. Please contact us at after-sales@cbvelo.com with your product and order details. Thank you for allowing us to improve our service. We look forward to hearing from you.
Bike rocks
Bike rocks. Ive only got 70 miles on it so far.
Instructions are in semi broken english, but trust me you will be pleasantly surprised with this thing.
Battery holds up well. i think i could get around 25 miles on it. This depends mostly on the speed you go, if i went max i bet its like 20. If it was min assist probably i could go way past 35.
Dont trust people on reddit saying you cant get a nice ebike for less than a billion dollars. Just buy a cybervelo.
11. maaliskuuta 2026
The bike I purchased broke down battery…
The bike I purchased broke down battery pack good but not functioning. Please have somebody contact me at 805-217-0432.
6. maaliskuuta 2026
Vastaus yritykseltä Cbvelo
We’re truly sorry to hear you had such a frustrating experience.
We want to clarify that your order on our website was for a bike chain lock and a basket, not the complete e-bike mentioned in your review. We take product quality very seriously, and we would like to look into this matter thoroughly.
We will call you as soon as possible to gather more details so we can resolve this for you promptly.
Thank you for your patience and understanding.
I was experiencing code problems on my EX9 ebike
I was experiencing code problems on my ex-9 ebike I contacted Help Center through email, they responded quickly to help me fix my problem with the control codes! I have another issue with the cable that connects to the motor and goes to the control box inside of the bike frame. It is one solid cable. There is no Union disconnect in between. To remove the back wheel, I am unable to disconnect the cable.. I'm waiting on feedback for this issue. My bike runs excellent and is very powerful..
8. maaliskuuta 2026
Oma-aloitteinen arvostelu
Fun eBike to ride around town.
18. maaliskuuta 2026
Amazing bikes great battery life
Amazing bikes! Super cute and the battery lasts a while! I love that the battery is removable for when I want extra cardio or when I just want to cruise
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
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