Cateringcentre Arvostelua 

274
•
TrustScore 3.5/5 tähteä

3,5

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Purchased table lights. Price, communication and delivery were all spot on. But, when 2 of the lights failed several months later (due to a manufacturing fault, beyond Catering Centre's contro... Näytä lisää

Saanut 1/5 tähteä

I normally order my glassware from Nisbets who have always been super-reliable, but as the product I required was showing on their website as a 7 day delivery and Catering Centre was (and still is)... Näytä lisää

Saanut 5/5 tähteä

The 5L Buffalo Sauce Dispenser is a great addition to any busy kitchen. The large capacity means fewer refills, which really helps during peak times. It’s easy to use and dispenses sauce smoothly, all... Näytä lisää

Saanut 1/5 tähteä

We purchased 10 table tops which according to the instructions had special fixings supplied. We tried ringing customer service many times but no one answers, the message chat didn't work and emails... Näytä lisää


Yhteystiedot

3,5

Keskitasoinen

TrustScore 3.5/5 tähteä

274 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 5 %: iin saamistaan huonoista arvosteluista

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Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,5

Kaikki arvostelut

(274)

53 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 4/5 tähteä

Restaurant quality equipment available to the consumer

Great selection of products that were high quality. Good to know that consumers can access kitchen equipment that's high quality - miles better than what can be found on Amazon or similar e-retailers.

The order and delivery process was fine. Recieved an order confirmation, no delivery tracking but the products were delivered within the expected time frame.

Bought my items during a sale. Normal prices aren't a massive bargain but they're what I'd expect to pay for quality, and decent enough that I will probably shop there again.

29. elokuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

FAKE, I would give No stars if I was able…

I would give No stars if I was able too.

I'm not a person to write a review usually but this needs to be put out there as looks like they ripping all people off...

Ordered a Blue Seal Pasta Cooker for £2676.00 on 4th August 2023, received pro former automated.

No emails since, you send a email, get automated email saying they contact you in 24hrs, get nothing back.

Can't contact them on the phone at all, just rings out all time, tried about 100 times, easily.

Went to address advertised on web and companies house, company number 12355412, the address exists but company doesn't, must be a mail forward address, no warehouse and no one in area who we asked knows of the company, a warning on companies house too for compulsory strike off Nov 22 but was confirmed Jan 23.

Have raised to fraud team at bank as cannot get money back from company as no communication in 1 month and there is just no way of getting hold of them.

Just tried 1 last time before filing this review at 10:59 01/09/2023 and again no answer.

Can not get hold of this company, Fake, Scam.

Avoid at all costs...

Edit 16:15 04/09/2023
Company has responded to review after posting and they have emailed us regarding Item now being back in stock for delivery or a refund, I emailed back today, waiting a reply, will keep posted here how get on.

1. syyskuuta 2023
Oma-aloitteinen arvostelu
Cateringcentre-logo

Vastaus yritykseltä Cateringcentre

Hi, thanks for review. We understand your frustration with delays. I assure you we are not a fake or scam company we process around 1500 orders a week. Unfortunately some items are delievered direct from the manufacturer like this item being a Blue Seal, and sometimes these items do come with longer lead times. I will arrange for one of my colleagues to email you know and cancel this order for you and provide a full refund. Since you don't want to wait. Thanks a lot.

Saanut 1/5 tähteä

Honestly worst company I have dealt…

Honestly worst company I have dealt with. Customer service lacking. Placed an order, no update on delivery after 2 weeks. I have to contact them for an update, blamed it on delivery company. Then partially received order, and all plates were damaged. I then had to return all plates, customer service initially wanted me to pay for return. Still waiting on refund to this day and no response from company. I will be contacting TSS if no refund received today.

Edit: received refund day after posting review.

21. heinäkuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I ordered for the first time via…

I ordered for the first time via catering centre webpage and my item has been delivered as promised the next day. I am well pleased with their service. Highly recommend them

10. elokuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Read the reviews after ordering and…

Read the reviews after ordering and thought oh no here we go as needed the order asap . Ordered on a Saturday night and arrived parcel force Tuesday. Amazing but also the product is far superior than expected and good value

8. elokuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

We place a order 14/7 and still didn't…

We place a order 14/7 and still didn't waiting..
19 of August, Im still waiting the delivery, never arrived, Parcel force tracking said that was damage in transit. Please proceed to refund

1. elokuuta 2023
Oma-aloitteinen arvostelu
Cateringcentre-logo

Vastaus yritykseltä Cateringcentre

Carla, thank you for providing further information, looks like Parcelforce have attempted delivery a number of times on the 17/7/2023, 18/7/2023 and the 19/07/2023 then it was returned to us and then re-sent again 25th. Please check tracking link https://www.parcelforce.com/track-trace?consignmentNumber=SK9045769&trackNumber=PBSK9045769006 we will request to re-deliver one more time. Thanks.

Saanut 1/5 tähteä

Scam. Use Nisbets

UPDATED: They can take the time to reply to a bad review and say that they've issued us a refund but we haven't been notified of this refund or about these warehouse issues? They're cleary screening calls and emails. If it's a warehousing issue then why are you having issues replying to customers? I definitely FEEL SCAMMED when I hear nothing back and also haven't been notified of this refund you've supposedly issued.

Scam? Or did everyone working there just disappear simultaneously?

Placed an order 19th of July and have only had one email confirming they've taken my money, and only one more since asking if I'd like to buy more?

Why would I buy more from a company that hasn't even delivered what I ordered on the 19th of July and it's the 31st now?

Have tried email, webchat, phone and heard nothing back. Still down £400.

31. heinäkuuta 2023
Oma-aloitteinen arvostelu
Cateringcentre-logo

Vastaus yritykseltä Cateringcentre

Hi Amelie, I assure you we are not a scam, unfortunately we had some supply issues with one of our warehouse from the 20th July that caused delivery issues. We have informed customers via email. I can only apologise for the delay but deliveries have resumed as normal. We apologise again for any delays. But I believe you have cancelled your order and a full refund has been issued. Thanks again.

UPDATE - Hi Amelie, thank you for your update. As you can imagine we have over 5000 orders per week, if there is an issue in the warehouse like this, which is out of our control, it will take time to answer all our customers. We can only apologise for the delay again, and a response to your order, refund and email was sent yesterday via email, please check your inbox, spam or junk folders. In any event, a refund has been issued and your order was cancelled as per your request yesterday. Hope you have a lovely day.

Saanut 4/5 tähteä

*Edited review *Happy to change my review when I can…

After initial communication problems regarding my order not arriving and being unable to make contact via phone, email or live chat I feared the worst....
I did eventually manage to contact them via Google chat, after this I was immediately reassured that there was an issue in the warehouse and my order was currently being processed. I was email regular updates and tracking information from this point and received my order 3 working days later.
Everyone runs into a few "issues" at times, while communication is lacking my order is perfect and far cheaper than other websites.

30. heinäkuuta 2023
Oma-aloitteinen arvostelu
Cateringcentre-logo

Vastaus yritykseltä Cateringcentre

Hi Lizzie, we apologise for the delay, as discussed we had a supply issues with one of our warehouses which caused delays from the 20th July. All issues have been resolved and deliveries are back to normal, I believe your order should be with you today/tomorrow. We apologise for the delay.

Saanut 5/5 tähteä

All good!

Easy ordering process, quick delivery of sturdy buckets. What more could you ask of a company!

29. kesäkuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Terrible company

Terrible company! They wasted my time and money. Avoid them at all costs. Complete lack of professionalism and customer service.

9. kesäkuuta 2023
Oma-aloitteinen arvostelu

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