Castle Craig, UK Arvostelua 

32
•
TrustScore 2.5/5 tähteä

2,6

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Total irresponsible care. Untrained, blind, slow, arrogant and self-righteous. The typical therapist at Castle Craig. These people are just toying with others who are trying to get better. Pick som... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

Ik had een online behandelplan en mijn therapeut werkte, tijdens mijn afspraken, vanuit huis. Bij deze meetings had deze een kast met drank voorraad op de achtergrond zichtbaar.

Yritys on vastannut

Saanut 3/5 tähteä

Great experience with the therapist's. Really was life changing. The only negative experience I had was a nurse told me to man up while I was suffering from a lot of anxiety. Felt like I was completel... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I finished 28 days last Friday I can honestly say although I feel apprehensive about the future Castle Craig has given my recovery the tools and foundations to be able to make a real change in my... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Katkaisuhoitolaitos
  2. ja myös
  3. Alkoholismin hoito
  4. Poliklinikka
  5. Psykoterapeutti

Yrityksen kirjoittama

Castle Craig Hospital is a private residential drug and alcohol rehab clinic located in Scotland. Established since 1988 we are family-run and employ a team of doctors, psychiatrists, therapists and nurses to care for people suffering from addictions. Patient compassion and respect is at the heart of what we do and each person's recovery journey is important to us.


Yhteystiedot

2,6

Välttävä

TrustScore 2.5/5 tähteä

32 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 kuukauden sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

2,6

Kaikki arvostelut

(32)

11 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Castle Craig provided me with 12 weeks…

Castle Craig provided me with 12 weeks of seriously needed therapy. My therapist Victoria G is just the best
David staff nurse the best and the domestic staff always friendly and helpful

They took me off 30 years of anti-depressants and all opiate based medication for which I am very grateful

The standard of care is unequaled in Europe highly recommended

14. helmikuuta 2023
Oma-aloitteinen arvostelu
Castle Craig, UK-logo

Vastaus yritykseltä Castle Craig, UK

Dear Angus, Thank you for your positive review of Castle Craig, we really appreciate the feedback and recognition of our dedicated team. Best wishes, Victoria

Saanut 1/5 tähteä

Went there for help, and received the wort experience in my life

My partner has serious drinking problem and went there seeking help for both of us. Not only did the program have no effect as she relapsed 2 hours after she was discharged, but it gave her an opportunity to cheat on me and destroy our relationship with another patient. On top of that the aftercare program and "support" group are inefficient and border line useless as she's drinking 2-3 bottles a day while lying to people with no regret, but is actually getting support for cheating and forcing away the only person who was actively looking after her in person for months.

27. elokuuta 2022
Oma-aloitteinen arvostelu
Castle Craig, UK-logo

Vastaus yritykseltä Castle Craig, UK

Dear George, we are very sorry to hear that your partner relapsed. We would welcome a further discussion about where you felt there was a shortcoming in our service and if you contact feedback@castlecraig.co.uk our team will get back to you. Best wishes, the communications team.

Saanut 1/5 tähteä

Further to review “Worst hospital experience of my life”

Further to another review, potential victims and referrers would be well advised to check out mortality prior to checking in…
Update following Castle Craig reply:-
In case anyone is following this, here is what happened.
It was assumed that, since Castle Craig had dragged themselves in to the 21st, web-based, century, by replying to a review online, a written complaint was sent by e-mail FAO:- Governance Manager. This CoD was received:
Your message
To: Duty Information Desk Officer
Subject: Fwd: Complaint
Sent: Monday, July 26, 2021 4:39:56 PM (UTC+00:00) Dublin, Edinburgh, Lisbon, London
was read on Monday, July 26, 2021 4:52:01 PM (UTC+00:00) Dublin, Edinburgh, Lisbon, London.

To date there has been no acknowledgement, let alone response.
So, resorting to snail mail, a response has been received, by e-mail! It is generally recommended to included a proposed resolution in a complaint rather than just whingeing like Castle Craig did about Scottish drug deaths. The complaint and proposed resolution were rejected “As you are no longer a patient at Castle Craig”. The advice given, “that the DVLA can appoint a specialist” contradicts legal advice that (Castle Craig) “suggest that the DVLA may consider a second opinion combined with a series of blood or hair tests if they still had concerns about your alcohol consumption. However, as you know, we have already discussed this with the DVLA and they would not consider a second opinion.”

The DVLA and Castle Craig will be pursued for clarification and further details posted.

Generally, reviews are, by definition, subjective. The purpose of this review is to encourage anyone thinking of referring themselves or any one else to Castle Craig to do some objective analysis. It is enlightening to read the HIS report Castle Craig herald as exceptional.
In a previous appeal, which was summarily rejected, appeal to HCIS(sic) was encouraged. The following response was received:
“We are unable to investigate:
ꞏ clinical decisions about treatment/care received
ꞏ a request for a second opinion relating to treatment/care
ꞏ ethical standards of an individual registered healthcare professional”

It is also enlightening to read past news about Castle Craig and former staff reviews.

25. elokuuta 2020
Oma-aloitteinen arvostelu
Castle Craig, UK-logo

Vastaus yritykseltä Castle Craig, UK

Dear A Luddite,
We are sorry that you have chosen to write a second 1 star review of Castle Craig. If you have a complaint we would be happy to look into this further to give you peace of mind - please do put your complaint in writing to our Governance Manager so we can address it with proper attention. Kind regards

Saanut 5/5 tähteä

Being at Castle Craig has given me a…

Being at Castle Craig has given me a second chance at life. I am now a year sober and would never be able to have reached this place in my life without the kindness and support shown to me during my time here. From the bottom of my heart thank you!

22. huhtikuuta 2021
Oma-aloitteinen arvostelu
Castle Craig, UK-logo

Vastaus yritykseltä Castle Craig, UK

Dear Sass, thank you for your positive review of Castle Craig and our team! We are delighted that you are living a happy life in recovery - we will pass your message on to our therapy team who will love to hear this. All the best, Victoria

Saanut 5/5 tähteä

Staff and therapists at Castle Craig…

Staff and therapists at Castle Craig helped me to accept my illness and to find tools to help me live a life that is not dependent on drugs.
Being in a beautiful relaxing setting with lovely staff and patients was a bonus. During my time there for drug detox, I found that the group sessions helped me the most, hearing from others who have struggled.
I’m now attending NA meetings to help me keep clean and feeling very proud.

8. huhtikuuta 2021
Oma-aloitteinen arvostelu
Castle Craig, UK-logo

Vastaus yritykseltä Castle Craig, UK

Dear Greg, it is really good to hear your review - thank you for your kind words. We are happy to hear you are getting on well and attending NA meetings. One day at a time, keep it up! All the best, Victoria

Saanut 5/5 tähteä

I felt that after my experience at…

I felt that after my experience at Castle Craig it was important to share my very positive feedback.
When I arrived I was in a very bad way, and staying alive was my main concern!
Thanks to the incredible care of all the nurses, therapists and psychiatrists at the rehab clinic; I am now sober and in a place where I can live a life that is purposeful and not just living day to day.
The friends I have met in rehab are amazing, better than my drinking mates.
I was provided with so many tools to help me once my stay had finished and I left rehab which was a bit scary to say the least. I’ve been sober for 9 months now.

18. maaliskuuta 2021
Oma-aloitteinen arvostelu
Castle Craig, UK-logo

Vastaus yritykseltä Castle Craig, UK

Dear Roger,
Congratulations on your 9 months of sobriety! Thank you for your kind review and please stay in touch. All the best, Victoria

Saanut 5/5 tähteä

I have just collected my wife from…

I have just collected my wife from Castle Craig after she completed her 28-day recovery for drugs. I was elated and knew this was the beginning of our new life together.
It is amazing, she seems so different, her drug use had always been at the centre of our arguments. I can't thank the staff and therapists for giving me back my wife and making me so happy.

2. maaliskuuta 2021
Oma-aloitteinen arvostelu
Castle Craig, UK-logo

Vastaus yritykseltä Castle Craig, UK

Dear Ali, Thank you for your kind review of Castle Craig. We wish you all the best and please stay in touch.

Saanut 5/5 tähteä

Going to Castle Craig was the best…

Going to Castle Craig was the best decision I’ve ever made. I know I am an alcoholic and could barely walk through their doors.

The understanding and care I received in Scotland was beyond imagination. I never believed I could live soberly but I have by following AA's programme that enabled me to get well.

Thankfully my life is so different now, my wife is amazed at the change.

Phew!

24. marraskuuta 2020
Oma-aloitteinen arvostelu
Castle Craig, UK-logo

Vastaus yritykseltä Castle Craig, UK

Dear Niel, thank you for your five star review of Castle Craig. We are happy that our team met your expectations, they work so hard for our patients and will be happy to read your review. Please keep in touch through our alumni network and social media. All the best, Victoria

Saanut 5/5 tähteä

Excellent residential addiction…

Excellent residential addiction treatment option with detox; high level of medical; psychiatric and therapeutic support in a beautiful tranquil location.

16. marraskuuta 2020
Oma-aloitteinen arvostelu
Castle Craig, UK-logo

Vastaus yritykseltä Castle Craig, UK

Dear Nick, thank you for your five star review. We are delighted that you regard Castle Craig so highly. Best wishes, Victoria

Saanut 5/5 tähteä

New Dad, thank you

Everyone knew Dad was struggling after the hotel closed. We did all we could with the NHS and our Gp but nothing was working.
We did our research and found the Castle Craig. Dad went for about a month. When he flew home from Edinburgh it was like looking at a different man. Dad was smiling and healthy looking.
Its been four months and Dad and Mum are good, bit relief 😊😊😊😊😊😊👏

14. marraskuuta 2020
Oma-aloitteinen arvostelu
Castle Craig, UK-logo

Vastaus yritykseltä Castle Craig, UK

Dear Vikki, thank you for your five star review. We are happy to hear that your dad is doing well - we regard addiction as a family disease and emphasise recovery for the whole family. We hope you were able to take part in our Family Recovery Workshop while your dad was in treatment. All the best to your dad, and stay in touch, Victoria

Saanut 5/5 tähteä

I finished 28 days last Friday

I finished 28 days last Friday
I can honestly say although I feel apprehensive about the future Castle Craig has given my recovery the tools and foundations to be able to make a real change in my life.

The therapists were amazing and the family support a life saver. I can hand on heart recommend Castle Craig to anyone who is suffering from addiction. The staff has been very understanding and the location of this place is beautiful.

My advice, don’t wait as long as I did to get help

3. marraskuuta 2020
Oma-aloitteinen arvostelu
Castle Craig, UK-logo

Vastaus yritykseltä Castle Craig, UK

Dear P, thank you for your review and we are happy to hear that Castle Craig has given you the tools you need for your future life in recovery. We agree our therapists are amazing - they strive so hard to help each and every person who comes through our doors. Please stay in touch, all the best, Victoria

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