Casper Arvostelua 

Plutôt à peu près satisfait du produit. Je mets une étoile pour l'UX sur le site et surtout pour la politique service client qui est une honte. On me facture 175€ pour renouvellement automatique d'un plan à 59€ car j'ai pris des ads-on pendant ma première période d'abonnement. Qui ne figurent nulle part dans le recap des deals en cours. Je contacte le service client 30min après le paiement pour comprendre et demander l'annulation et remboursement d'un service dont je ne n'ai plus besoin... Réponse cordiale et simple : Aucun remboursement possible. Merci au revoir. 👏 magnifique politique Service Client ! Le modèle ou 30% des revenus sont sans doute générés par des deals non souhaités merci Casper !

Was all set to check out what I thought was going to be a great sale...$25% off + free UPS ground shipping + 30-day tryout on a dog bed. At checkout, I discovered Casper is DISHONEST and DECEPTIVE!!! They tried to charge too much sales tax and say they can't do anything about it!!! I know what I'm talking about; tax is to be charged according to where the item is being shipped; in my location, it's 5.75%, which on $126, is $7.25. However, they're trying to charge $9.50! Granted, it's only $2.25 difference, but what is Casper doing with the difference?? Pocketing it?? Regardless, this is DISHONEST, DECEPTIVE, and ILLEGAL!!

We had issues with the mattress we purchased after only a few months (Premium Foam Mattress-King). It sunk into the middle and started causing severe back pain. We paid a hefty price for our king-sized mattress in hopes it would eliminate our back pain and it ended up doing the exact opposite as the mattress did not hold up. I reached out to the team as they advertise a 10 year warranty, and they told us there was nothing we could do since we are overseas right now serving our country. So even though we paid for and bought the mattress in America, went through the trouble of finding proof of purchase with a receipt and everything, but we’re overseas making the sacrifice to serve our country they said there’s nothing they could do to make this right for us. We shouldn’t be punished for that, and the warranty should still be honored in these situations that are outside of our control. I asked if we could get a replacement upon our return to the United States, and they still told us there was nothing they could do. Beware about their false advertising- it did not help back pain, did not hold up, and they did not honor their 10 year warranty and attempt to find a way to make things right. Buyer beware!

what went wrong was my bed became a lumpy mess after 1 month (bought April 2023) and I am still waiting for customer service to let me know when they are picking up . All paperwork has been supplied and a claim made, but nothing yet. Last contact was September 14, 2023. Initial contact was May 22, 2023.

Nichts ist schief gegangen. Die Lieferung war pünktlich.
Jedoch hält das Produkt "Die Hollywoodformel" nicht was sie verspricht.
Auch nach Monaten hat sich weder Haut noch Haar verbessert. Aber auch nicht verschlechtert.
Das Produkt schmeckt gut aber für ein leckeres Pulver um Wasser aufzuwerten viel zu teuer.
Ich rate allen von der Bestellung des Produktes ab.

My mattress developed a dip in the middle after a year. Casper had me send proof of purchase & pictures but declined to do anything. After getting the runaround for months, I had to purchase a real mattress from elsewhere. I don't respect Casper for how they did me!

Worst ever customer service!!! I returned my whole order due to the lack of support and unproffesional customer service. Too bad, because the bed frames were very good quality, and the mattress not too bad either.

The mattress is defective, I took pictures and sent it to the company. Its a HUGE pain to get this KING mattress in and now BACK OUT of my RV.
The foreign lady that finally took my call said I need to get this beast back to Costco for a refund... Nice

Extremely disappointed and horrible. Customer service was of no help. Casper was raved with superior products and provides exceptional customer service. Well, that was a complete false advertising from Casper Affiliates. Clearly Casper paid all those positive reviews on their products which are not even of quality. I purchased a pillow recommended based on the type of sleeper I am and it caused me nothing but pain after 2 uses. Their return policy recently has changed and was not transparent on the website. I wouldn’t have wasted my money if I knew beforehand. Deceptive company.

This review is mainly about delivery, we haven’t used the mattress yet since the box came so banged up that we are considering returning it. Very very disappointed in the delivery it was thrown at my garage door and the box is all banged up. Customer service gave me no solution.

Absolute joke. I ordered a bed frame online that was delivered on July 25 with a defective leg. Emailed the next day, and Iram, a "CX Specialist" said they will look into it. After 4 emails from "Iram" saying they unfortunately "have no resolution and no updates", I have what amounts to a pile of metal garbage and been sleeping on the floor for over a month. I finally complained on their Instagram profile, to which someone replied "please send us a DM so we can investigate", but I'm not hopeful. I will be taking Casper to small claims court within the next 5 business days to recuperate the $800 they stole from me online. DO NOT SUPPORT THIS COMPANY IN ANY WAY.

We have had this mattress just over a year. It is terrible. It is higher now at the head, lower at the shoulders and higher again about midway down the bed. It is the most uncomfortable mattress ever and we are now going to be disposing of it. Customer service was nice but they basically said the warranty only works if there is at least a 1 inch indentation, which is almost impossible to show them in pictures because the whole mattress is made of cheap foam. Save your money!!!

Nothing in regards to customer service but I cant find another way to leave a product review. Dont waste your money. After only 4 years I am replacing my casper mattress and you sink in several inches and it has no support. My back and neck hurt every morning after I get up. Cheap price = cheaply made.

We purchased one of their mattresses October of last year (2022) within 3 months the mattress lost it's shape on header and bottom part besides creating pockets right under our backs. After providing pictures from all angles showing the problems we started the warranty process, we really wanted to upgrade for a better product if they offered us the chance which they claimed they did, however it's August 2023 and still after tons on emails back and forth they keep stating they'll expedite this claim without any resolution. Avoid the headaches, buy to a company that at least backs up their products specially when they are expensive.

I purchased a mattress through Casper that started to sag dramatically within the warranty period. After going through extensive back and forth (ie submitting photos with weights to prove the defect) we were promised a refund. Three months later, that refund still has not been processed and their customer service is now saying it’s the finance team that will decide wether to order the warranty and will give no details as to when they decision will be made. Bad product, and dishonest practices. Buy your mattress elsewhere!

I was skeptical but after trying it I’m a big fan now.

Perhaps the poorest customer service I have ever encountered. I ordered a bed frame through Casper website with 2 to 4 weeks delivery time. After 6+ weeks, I am being told that the order is lost and I can ask for a replacement. Clearly there is a lack of respect for customers at Casper. I would strongly urge prospect customer to consider other options.

I was very excited to order a Casper mattress. The webpage said "in stock and ready to ship". I placed the order and was charged instantly. 10 days later and I'm still being told the mattress is on backorder and there's no ETA, which should not be the experience you give someone after taking their $3000 and having nothing to show for it. Even today, the webpage says the same but CS keeps parroting the backorder story

Ordered, paid waited a couple days got rid of my daughters old mattress waited another 4 days called and was told…. Sorry it’s out of stock. Hopefully we will get our refund so we can go locally and get one today

I purchased and paid online, $2400 for a Casper mattress, bed frame, and pillow headboard on May 7 via order # C00496465 They promptly hauled away our existing mattress and bed frame, so we have been without a bed since that time. I have made numerous calls to their customer service agents. Each time, I am told that my order is only partially fulfilled at their local hub. Their tracking showed that everything was going to be executed on Tuesday, May 23rd. When I did not receive any calls for delivery and installation, I contacted their customer service agent once again. I was again given the runaround with no definitive time-frame for when my order would be completed. I am so very disgusted with their poor attention to customer service, that as of yesterday, I have had to involve my credit card company to help resolve this dispute. They have my money, but I do not have the merchandise. If at all you decide to buy a Casper mattress, go to a retailer; don't order it online! They will make your life miserable! My experience with Casper has been nothing short of disgusting! If they do not complete the order by next week, I will have no option but to cancel and request a full refund! No customer should have to experience this kind of nightmare!