Casper Arvostelua 

I was promised a full refund for items that were never delivered. I have been communicating with them since April and they keep promising a refund but don’t actually do it. There is no dispute - they never delivered the items and they just stole my money.

Worst mattress EVER!!! My last mattress lasted for over 10 years. This one lasted for 91 days.

My hips hurt sleeping on it because it sags soo much.

My wife and I purchased matching Wave Hybrid Mattress (Twin XLs), and the top-of-the-line Casper Adjustable Pro bed frame just over 3 years ago. I have been having problems with my Twin XL (my wife is satisfied with hers), and I have experienced VERY POOR customer service support from Casper.Don't get me wrong, the "email person" Fernando was always polite and cheery in our exchanges, but the actual resolution of the problem was a complete runaround, and a long term (over a month)exchange of emails that was a complete waste of time. Casper kept asking for photos, and various mechanical measurements, and written histories ......in one email after another, seemingly just trying to get me to go away. My mattress clearly showedsome evidence of sagging/collapsing in the middle (even though we do rotate our mattresses as instructed, and even though the tight fabric top of the mattress hides much of the real problem when nobody is on the mattress itself). After weeks and weeks of pursuing any kind of help, in the end Caspertold me to "maybe try rotating your mattress, or maybe go buy a topper." So disappointing and painful, coming from a company that I thought wouldstand behind their premium products. I will be throwing out my expensive mattress after just over 3 years, and my next purchase will be from a company who will stand behind their promises and their product. Find another mattress if you are investing in quality sleep. ~Paul in Idaho.

Es hat mich nicht überzeugt und abgenommen habe ich auch nicht . Das guten Morgen Kaffee ist totale Quatsch . Nicht kaufen .

Our king hybrid Casper mattress purchased one year ago, developed a huge lump in the center after a move with professional movers, who did not mishandle the mattress. Mattresses that arrive in a box, folded up, should be able to be moved without developing a defect. We have a queen hybrid as well, and it is perfectly fine.
We have slept on it for a month, and also put weights
on it, but the lump has not receded. We contacted the company to get a replacement under warranty and they are not covering the replacement.

Casper sent me a warranty replacement. The mattress were manufactured in the same year. I submitted a warranty claim for the Nova Hybrid Snow mattress which originally cost me 3000. The mattress was misshapen and became completely unstructured. All foam pieces were detached from adhesive and shift.

They sent a replacement from the same manufactured date. Casper Hybrid Snow. 48 hours and waiting, but this mattress has not filled out and looks completely deflated. This makes sense of this has been in a box since 2021.

I wish I could add picture to show BOTH poor quality mattresses.

The adjustable base only lasted 3.5 years. We were told the base was covered under the warranty when we purchased it, but turns out it isn't. Very disappointing quality of the base and horrible customer service. Do not buy.

Shipping and availability not accurate. They claim to ship within 1-2 days and do not.

Their beds sink within six months and customer service does not replace them despite the warranty. Save your money.

Hallo leute das ist voll lüge. Ich hatte 3 pakung besttelt. 1 monat benutzt noch nicht mal 500 gram verloren 😡 bitte nicht glauben...

I loved my casper pillow.. for about a year. The idea was neat having a pillow inside a down cover, but it eventually became very lumpy like other pillows. Oh well. Back to Costco pillows.

Ordered a Hybrid Pillow on 25 March 2024. Item still has not been delivered. Every time I email customer service with a request for an update, they assure me “it will ship later today/tomorrow”

I had to return the Casper Original Pillow as it provided no support. When I set my head down
on the pillow there was an audible whoosh out
of air and my head sunk too deeply into the pillow.

I am trying to get a warranty claim and they keep coming up with excuses.
would not recommend a Casper mattress

I tried to claim on the warranty as my Casper mattress has gone very hard and it sags in the middle when you're sleeping on it. Unfortunately, it is now painful to sleep in and Casper has done absolutely nothing to help the situation.

I bought the mattress when it was operating in the UK, but it has since ceased trading here so all customer service enquiries on the warranty have to go internationally and it's very slow. Sometimes I waited weeks for a response and would have to chase on my emails. As they don't operate here anymore, they refused to take it away and test it, so instead I've had to do everything via photos. They asked me to show them the sagging, which is difficult to do when you're not lying on it. They asked me to jump through hoops and put dumbbells on it to try and show the sagging, which I then had to go out and buy.

After 8 MONTHS (!!!!!) of emailing customer service, and speaking to 2 different advisors, I was told that there isn't a physical defect in the mattress. How could they possibly know this based on emails and photos alone, especially as the photos are difficult to take?

As they are no longer in the UK they also refused to help by giving me a mattress topper or providing ANYTHING to help the situation. I have never experienced such poor customer service. Please do not buy a mattress from Casper. Read the other negative reviews on here. They promise you a good night's sleep and a generous warranty, but don't tell you that it's very difficult to claim on the warranty!

First I would like to say that Casper mattresses are highly overpriced for the comfort of their matress.
Then they advertise an easy return in case you don’t like it: they gave me such an hard time to return my matress. I had to call many many times, they never pick up the phone, try to talk you out of it, and when they see you actually want to return it they make it very difficult, hang up on you and make everything possible to avoid taking back the matress. It’s been two weeks and I still didn’t get my money back or any news from when I will get a refund. Worst experience.

DON'T BELIEVE CUSTOMER SERVICE:
We ordered (on- line) a king size mattress with foundation, delivery and set up; plus hauling off our old king size mattress and box springs. Days after the order was placed, we notice that the invoice didn't include set up and haul off. After a painful amount of calls to Casper & UPS to clarify, we were told that the delivery and set up was not available in our area. Then we received a notice from UPS that the mattress was over the 150 pound limit and that we would have to pick it up from the distribution center - 45 miles away from our home. Since my son referred us and liked their mattress, I set up a time to pick up the heavy mattress (or else I would have cancelled the order). The foundation was delivered to our home two days later. Setting up the foundation and opening the mattress is an event, to say the least. We were left to our own resourcesto pick up and complete the order and installation. In addition, we had to pay and additional $30.00 to dispose of the old mattress and box springs (good thing I have a truck).
We are still evaluating the mattress but don't believe that you can leave it to Casper to install the new foundation and mattress and remove your old mattress. A zero for honesty and customer responsiveness. Bottom Line is that I would have gone with Stearns & Foster or equivalent for the convenience and customer service.
Bob

Misleading marketing for both their products and return policies

Within about 3-4 months my king original mattress got so soft. The mattress is now 14 months old and I have since had to put a flat pillow under the sheets to be able to sleep. I have been having the worst sleep of my life with this very expensive my mattress. When I was making the purchase I trusted the quality but now I see it is all a lie.
I now have severe back pain and can't afford to purchase another mattress a year later.

I previously had a more affordable foam double mattress that cost only $450 and had great sleep on that mattress. I was still able to sell that mattress before I upgraded to Casper because it was still firm.

This mattress was the most expensive and worst purchase of my life.
I have filed a claim from 3 weeks ago and I had to keep following up. They finally told me they don't see the issue. Even though I sent pictures of how much my 120lb body sinks into the mattress.
I'm so mad I could cry but I will be taking more pictures and filing again.
If I had the money I would just buy another cheaper mattress to not deal with the stress.

No lo recomiendo ,estás apurado por qué no tienes ni para comer y tiras de ellos y es lo peor que te puede pasar enseguida empiezan las llamadas para cobrar y encima a un precio carisimo no tienen escrupulo ni corazón son unos ........