Have had Argentinian Ribeye from Casa a few times now, and this last batch I received was 1st class, I carved a few steaks and left a good piece for a roast in a few weeks time, just had a steak meal... Näytä lisää
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Amazing food and a flawless customer experience. So excited to receive my Founders Box on Saturday. The delivery was great - lots of notifications so i knew what was happening. The box arrived in the... Näytä lisää
Yritys on vastannut
Casa Argentina once again has delivered excellent service and quality food. We’ve brought Tomahawk steaks and weredelicious! The empanadas were a great starter with a glass of wine while we were wa... Näytä lisää
Yritys on vastannut
Great meat and amazing quality! I’ve ordered multiple times and it’s always been excellent. Delivery is always on time, and everything arrives properly chilled. I recently had to modify an orde... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Casa Argentina Limited
Yrityksen kirjoittama
The UK’s Most Trusted Argentinian Food & Wine Specialist Since 2014
Casa Argentina is the UK’s leading importer, distributor and promoter of authentic food and wine from Argentina.
Since 2014, we’ve been committed to delivering premium quality, full traceability, and outstanding customer care. From Dulce de Leche, Empanadas Discs, and Chorizos Criollos to Yerba Mate and Malbec Wines, every product we supply represents the true taste of Argentina, trusted by households, chefs, and retailers across the UK.
Multiple award-winning company, including the National Best Customer Service Award 2025 and several Great Taste Awards, Casa Argentina stands for integrity, reliability and excellence in everything we do. Each order is prepared with care in our London warehouse, offering next-day delivery nationwide and a 100% money-back guarantee.
Our mission is simple: to become the first choice for people seeking high-quality Argentine products, recognised for the ethics of our business practices and the excellence of our service.
100% Money back Guarantee
We remove the risk from our customers by offering a 100% money back guarantee.
How does the 100% Money Back Guarantee work at Casa Argentina?
At Casa Argentina, we are committed to providing our customers with the best quality products. To ensure your satisfaction, we offer a 100% Money-Back Guarantee on our products and services, subject to the following terms and conditions:
1. Eligibility Period for the 100% Money-Back Guarantee
Customers can request a full refund within 7 days of the product's delivery. After this period, the 100% Money-Back Guarantee will no longer be available. This policy applies to all products, including our perishable goods such as chilled and frozen food items.
2. Condition of Returned Products
To be eligible for a refund, products must be returned in their original condition and packaging. Items that have been opened, used, or partially consumed will not qualify for a refund.
For chilled or frozen products, these items must be returned in a thermal box within 24 hoursof initiating the return request. The product must be stored at the correct temperature before dispatch to ensure its quality. Failure to meet this condition will void eligibility for a refund.
3. Proof of Purchase Requirement
To process a refund, customers must provide a valid proof of purchase, such as the original receipt or order confirmation email. This helps us validate the purchase and initiate the refund process smoothly.
4. Return Shipping Costs
Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure safe and timely return of the product. Casa Argentina is not liable for items lost in return transit.
5. Inspection and Refund Approval Process
Once we receive the returned item, our team will inspect it to ensure it meets our return criteria. If approved, we will process the refund within 7 working days. The refund will be credited to the original payment method used at the time of purchase.
6. Exclusions from the 100% Money-Back Guarantee
The 100% Money-Back Guarantee does not apply to:
Products damaged due to improper handling, storage, or use by the customer.
Products returned after the 7-dayeligibility period.
Items purchased during sales or promotions.
7. How to Request a Refund
To request a refund, customers must contact our Casa Argentina customer service team within the 7-day period. We will assist you through the return process and provide the necessary instructions.
8. Policy Changes
Casa Argentina reserves the right to modify or terminate the 100% Money-Back Guarantee at any time without prior notice. Any changes will not affect refund claims made before the date of modification or termination.
Contact Us
For any queries or to request a refund, contact our Casa Argentina customer support at info@casaargentina.com. We are always here to help ensure you have a great shopping experience with us.
Yhteystiedot
Unit 3, 77 Sumner Road, CR0 3LN, London, Yhdistynyt kuningaskunta
- 02085401222
- info@casaargentina.com
- casaargentina.com
4,9
Erinomainen
960 arvostelua
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Superb customer service from ordering…
Superb customer service from ordering to delivery.
9. syyskuuta 2026
Vastaus yritykseltä Casa Argentina Limited
Hola Vicky,
That’s wonderful to hear! 😊
We’re really pleased the service made such a good impression from the moment you placed your order right through to delivery. Making the whole experience straightforward and taking good care of our customers is something the team genuinely cares about.
Thank you for choosing Casa Argentina and for taking the time to share your feedback.
Un abrazo,
Casa Argentina Team
It's the QUALITY of the steaks and…
It's the QUALITY of the steaks and sausages that keep me coming back. There's nowhere else with food this good. Seriously.
Delighted that they've introduced a subscription service now as well.
Excellent.
9. syyskuuta 2026
Vastaus yritykseltä Casa Argentina Limited
Hola Nigel,
Thank you so much for leaving such a wonderful review! We’re really happy to hear that you’re so impressed with the quality of our steaks and chorizos!
It’s reviews like yours that keep us pushing ourselves and striving to bring the very best quality produce to our customers’ doorsteps.
They also helped inspire us to create our new Meat Box Subscription, so it’s fantastic to hear that you’re delighted we’ve introduced it!
Thank you again for your continued support, Nigel. We really appreciate it!
Un abrazo,
Casa Argentina Team
It's been a while I'm ordering…
It's been a while I'm ordering regularly. I don't know what they changed recently, that the delivery charge is 3 times now!
I had to order a larger quantity to adjust delivery charge. Not happy this time. ☹️
4. syyskuuta 2026
Vastaus yritykseltä Casa Argentina Limited
Hola Saiful,
Thank you for taking the time to speak with us and for giving us the opportunity to clarify what happened.
We’re pleased we were able to explain the technical issue you experienced and confirm that we have not increased our delivery charges by three times. In fact, our delivery charges have not been increased at all.
We’re sorry that this technical issue gave you the wrong impression. We also wanted to clarify that our minimum order spend is £30, which was introduced several months ago. We communicated this change to our customers beforehand through our website and email marketing.
We really appreciate you taking the time to discuss this with us, and we hope our conversation helped clear things up.
Thank you as well for being a regular Casa Argentina customer. We genuinely appreciate your continued support.
Un abrazo,
Casa Argentina Team
Why should I be respectful???enough…
Why should I be respectful???enough politically correct(actually incorrect)pr stuff!!!!!!I like casa Argentina because the meat is delicious and Federico is a star.
8. syyskuuta 2026
Vastaus yritykseltä Casa Argentina Limited
Hola Neil,
That made me laugh! 😂
After all of our chats, I think I’m allowed to say I’ve got to know exactly what you like!
Always a pleasure taking your orders and having a good chat with you. And of course, I’m very happy to hear the meat is still doing its job too! 🥩
Thanks as always for your continued support, Neil. I really appreciate it, and I’ll speak to you again soon!
Un abrazo,
Federico
Casa Argentina Team
Vastaus yritykseltä Casa Argentina Limited
Hola Gary,
That’s wonderful to hear! 🥩
There’s nothing better than a piece of beef that practically melts in your mouth. We’re so pleased the meat arrived perfectly and delivered the tenderness and flavour you were hoping for.
Thank you for taking the time to share your experience with us. We really appreciate it!
Un abrazo,
Casa Argentina Team
Perfect condition
My order arrived the next day as promised, thoroughly insulated and chilled and in perfect condition. This is great service you can rely on.
9. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Casa Argentina Limited
Hola Derek,
That’s exactly what we love to hear!
We’re really pleased your order arrived the very next day, properly chilled and in perfect condition.
We put a lot of care into the packing, especially when it comes to making sure the meat stays protected throughout its journey.
Thank you for your kind words and for trusting Casa Argentina. We really appreciate it!
Un abrazo,
Casa Argentina Team
The parcels were delivered as promised…
The parcels were delivered as promised and on time. thank you Casa Argentina.
7. syyskuuta 2026
Vastaus yritykseltä Casa Argentina Limited
Hola Maria,
Thank you so much for your kind review! We’re delighted to hear that your parcels arrived safely, on time, and just as promised.
We really appreciate you choosing Casa Argentina and taking the time to share your experience with us. We hope you enjoy everything, and we look forward to serving you again soon!
Un abrazo,
Casa Argentina Team
Always get my steaks from Casa…
Always get my steaks from Casa Argentina, as the quality is first class, perfect.
3. syyskuuta 2026
Vastaus yritykseltä Casa Argentina Limited
Hola Andrew,
Thank you so much for the lovely review! It means a lot to hear that you always choose Casa Argentina for your steaks and that the quality continues to hit the mark. 🥩
We really appreciate your continued support and loyalty. Here’s to many more great steaks!
Un abrazo,
Casa Argentina Team
I am always given a one hour slot for…
I am always given a one hour slot for delivery and it always arrives within that slot, well-packed and chilled. Excellent service
3. syyskuuta 2026
Vastaus yritykseltä Casa Argentina Limited
Hola James,
Thank you for the fantastic review! We’re so pleased to hear that your deliveries consistently arrive within the one-hour slot, well packed and perfectly chilled. 📦❄️
Getting your order to you on time and in great condition is something we take seriously, so it’s wonderful to know we’re getting it right. We really appreciate your continued support!
Un abrazo,
Casa Argentina Team
Great meat and amazing quality
Great meat and amazing quality! I’ve ordered multiple times and it’s always been excellent. Delivery is always on time, and everything arrives properly chilled.
I recently had to modify an order, so I contacted support. They called me straight away and the whole process was quick, friendly, and smooth.
My only feedback would be to add an option to modify orders online after placing them, especially for people like me who always remember something they forgot right after ordering! 😄
Highly recommended!
2. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Casa Argentina Limited
Hola Roman,
What a brilliant review, thank you! 🥩😊
It’s fantastic to hear that the quality has been consistently spot on across your orders, and that everything has been arriving properly chilled and on time. Even better to hear that our team could make things easy when you needed to change an order.
And we completely understand the “I’ve just placed my order and remembered one more thing!” situation 😂. Being able to modify an order online is a great suggestion, and we’ll certainly take that feedback on board.
Thank you for being a repeat customer, for the recommendation, and for taking the time to share such detailed feedback. It’s hugely appreciated.
Un abrazo,
Casa Argentina Team
Once again Casa Argentina did great
Once again Casa Argentina did great ! Fabulous quality food, very friendly customer service and fair prices.
2. syyskuuta 2026
Vastaus yritykseltä Casa Argentina Limited
Hola Alexandre,
Once again! We really appreciate you coming back to Casa Argentina.
It’s great to know the food quality, friendly service and value continue to hit the mark. We put a lot of care into all three, so hearing that they keep bringing you back means a lot to us.
Thank you for your continued support. We’ll be ready for the next one!
Un abrazo,
Casa Argentina Team
Vastaus yritykseltä Casa Argentina Limited
Hola Guillermina,
Always lovely to hear from a returning customer! 😊
Thank you for continuing to choose Casa Argentina and for trusting us to deliver the quality and service you’ve come to expect. We really appreciate your support, especially when you keep coming back time after time.
Here’s to plenty more great meals together!
Un abrazo,
Casa Argentina
Vastaus yritykseltä Casa Argentina Limited
Hola Luciana,
Thank you for your order and for taking the time to leave us a review! 😊
We’re really pleased to hear everything arrived quickly and that you enjoyed the quality of the products. Fast delivery is important to us, but making sure everything reaches you in great condition is just as important.
Thanks again for choosing Casa Argentina. We really appreciate your support!
Un abrazo,
Casa Argentina Team
Delivery Updates
Casa Argentina called me once they realised their delivery partner was going to be late in delivering my order.
Something I've not experienced with any other company.
3. syyskuuta 2026
Vastaus yritykseltä Casa Argentina Limited
Hola David,
We really appreciate you taking the time to mention this.
If we realise a delivery is going to be delayed, we believe you should hear it from us rather than simply waiting and wondering where your order is. Keeping you informed is especially important when there’s fresh and frozen food involved.
It’s lovely to hear that this stood out to you, and we’re glad we could at least keep you in the loop when the courier let us down.
Thank you for choosing Casa Argentina and for recognising the care our team puts into the service.
Un abrazo,
Casa Argentina Team
A++++
⭐⭐⭐⭐⭐
Great experience from start to finish. The buying process was quick and easy, and the item was exactly as described. Shipping was fast, the package was well packed, and everything arrived safely and in perfect condition. Very happy with my purchase and would definitely buy from this seller again. Highly recommended!
2. syyskuuta 2026
Vastaus yritykseltä Casa Argentina Limited
Hola Krzysztof,
A big thank you for such a brilliant review! ⭐️
It’s great to hear everything felt easy from the moment you placed your order through to it arriving safely at your door. We put a lot of care into the packing, so knowing everything reached you in perfect condition is especially nice to hear.
And of course, we’re thrilled you were happy with the product itself too!
Thanks again for your recommendation and for choosing Casa Argentina. We’ll be very happy to have you back whenever you’re ready for the next one.
Un abrazo,
Casa Argentina Team
As always
As always, Casa Argentina kept me informed about the delivery of the products I had bought and took great care, especially when it came to frozen items to make sure that they arrived in good condition.
1. syyskuuta 2026
Vastaus yritykseltä Casa Argentina Limited
Hola Susana,
Thank you for your order and for highlighting this. 😊
We know how important it is to keep customers informed, particularly when there are frozen products involved. We take extra care with the packing and delivery of these orders so they arrive in the condition they left us.
It’s lovely to hear that the care we put into the process comes through, and that you felt kept informed throughout the delivery.
Thanks again for choosing Casa Argentina and for your continued support.
Un abrazo,
Casa Argentina Team
Best steaks I’ve eaten — perfect birthday gift
Received a steak gift box from Casa Argentina for my birthday and it was outstanding. I eat a lot of steak as I follow a carnivore diet, so I’m fairly picky, and this is the best I’ve had. Quality was fantastic, tender, full of flavour, and just brilliant. Packaging was excellent too; everything arrived well protected and in great condition. Couldn’t have asked for a better birthday gift. Highly recommend.
28. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Casa Argentina Limited
Hola William,
What a fantastic birthday present to receive! 🎁🥩
It’s brilliant to hear that the steaks lived up to the expectations of someone who takes their steak seriously.
Tender, full of flavour and cooked just the way you like it, that’s exactly what we want when our meat reaches your table.
And we’re really pleased everything arrived in perfect condition too. We put a lot of care into the packing, especially when it comes to protecting the quality of the meat on its journey.
Thank you for the recommendation and for choosing Casa Argentina for such a special gift. We hope there are plenty more steak nights to come!
Un abrazo,
Casa Argentina
!t's all getting better and better every time!
We've been buying from Max and Casa Argentina for many years, mostly yerba mate and discs for empanadas. We're always super impressed with the packaging and speed of delivery, the quality of the food and the friendliness and dedication of the team. And it's all getting better and better every time. Thank you Max and team!
4. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Casa Argentina Limited
Hola,
This is such a lovely review from a long time customer. 🇦🇷
Knowing you’ve been with us for many years, from your yerba mate to your empanada discs, makes these words mean even more. We’re especially happy to hear that the quality, speedy delivery and care from our team continue to hit the mark.
We’re always looking for ways to make Casa Argentina better, so hearing that it’s getting better and better every time is honestly fantastic.
Thank you for sticking with us over the years and for taking the time to share this. It really means a lot to Max and the whole team.
Un abrazo,
Casa Argentina
Great
Great, arrived super fast, great customer service they even replied to me on a weekend. Super happy with the products, everything arrived in perfect condition
26. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Casa Argentina Limited
Hola Camila,
That's fantastic to hear, thank you for the lovely feedback!
We're especially glad our team could help you over the weekend and that everything arrived safely and in perfect condition. Fast delivery is one thing, but knowing there's someone on the other end when you need a hand is just as important to us.
Enjoy your goodies, and thank you for choosing Casa Argentina!
Un abrazo,
Casa Argentina Team
Consistent quality and service
great products, delivered quickly and keeping my updated. I am recommending this company. Continue helping us to have the best products.
25. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Casa Argentina Limited
Hola Alejandro,
Thank you for recommending us!
It's wonderful to know you're enjoying the products and that your orders are reaching you quickly, with the delivery updates keeping you informed along the way.
Your kind words mean a lot, and we'll certainly keep working hard to bring you the quality you expect.
Thanks again for your support and for spreading the word about Casa Argentina.
Un abrazo,
Casa Argentina Team
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