Cartime Arvostelua 

This company seem interested in you until something goes wrong them they won’t return your calls make excuses that everyone in the business is off that day. I wouldn’t deal with them unless your after you time being wasted when the first issue arises

Stupidly went with purchasing a 3MOT and 3 services" package with a Kia Niro for £699. No information about in the document pack and no response at all from a chat session, two phone calls to people who said they would sort it out and a final email. Not only that but from the brief description on the invoice its a 3 YEAR package - the car has a 2 year service interval so its just been serviced so a complete rip off. Small claims court next?

very good service！

Recently bought a car from Cartime and the whole experience was very straight forward. I was kept in the loop at all times and since viewing the car on a Saturday, by Tuesday I had the call it was all ready to collect. I would like to especially thank Noel for excellent communication and professionalism.
Would highly recommend!

Very good purchasing and PX experience with Shazad at the Bury branch. Car looks to be in good order so hopefully no issues emerge

I brought a mini countryman for my daughter from them and on the drive home discovered the drivers heated seat did not work so contacted them straight away. I took it for a check over at mini and also needed new front brake pads and discs.
Car was described as mint when being sold to me.
I have wasted 6 months of my life chasing them to get it sorted despite initially agreeing to resolve it - but as i live in the West Midlands just ended up with failed promises and nothing has ever materialsied.
I am now pursuing a county court judgement to get them to pay for this.
You would be better off paying a little more money and buying your next car from a different dealer - shocking !! you have been warned don't buy a car from Cartime Bury.

Very pleased with the customer service I received. Calls were always returned and questions always answered. Very friendly and reassuring team. Thank you Shaz for a very positive experience.

Shazad was very welcoming and helpful from the get go, the experience was very friendly, relaxed and informative. communication was good, Shazad approach was really good and didn’t feel pressured at any point…. Highly recommended :-)

I would strongly advise against using this company or purchasing their extended warranty.

I paid nearly £2,000 for repairs, but when I collected the vehicle, there was a severe grinding noise immediately apparent. After a week of chasing them by email, the service centre acknowledged the fault had been caused during the initial repair work.

My car has now been with them for over five weeks. After waiting weeks for the replacement component to arrive, I was informed that the incorrect part had been ordered.

Additionally, the courtesy vehicle provided to me had not been taxed since May and was clamped while parked, leaving me stranded and unable to attend an important commitment.

Communication throughout has been exceptionally poor, with emails routinely ignored and significant delays at every stage. Based on my experience, I cannot recommend their services.

Shaz was great. Literally just about to drive the vehicle away.

Terrible customer service the people in the service department are shocking, arrogant smarmy couldn’t care less about you or your vehicle which you paid £20000 for, had the car 3 weeks needed a service and air con was stinking only fixed it under duress, then a few weeks later ev stopped working was told 3 weeks to get a battery!! Then when they eventually booked it in it took 2 days to fit a battery!!! I think the mechanics got there degrees from a cereal packet clearly don’t know what they are doing I will definitely be taking my business elsewhere you really can’t trust these people. Please be aware I would hate for someone to receive the same treatment it’s just criminal!!,

Mitchell handed over the car I purchased off another salesman. Great experience top bloke. 10/10

This guy made the process of trading my old car and buying my new car as clear and painless as possible,also made sure the car was all prepared so when I came to pick it up there was no issues and it was quick process.Many thanks to Michell

Paul has been very helpful and made the whole process super straightforward. Thank you very much Paul!

Phoned up at 15.36 today to book an MOT at Cartime in Bury, I wanted a service too. Automated voice took my details and said someone will phone you back by 19.30. As you can guess nobody phoned back 🙄

Shocking service.
Purchased a car from CarTime in April 2026.
After having the collection date moved twice due to the car not being ready, when I did eventually go to collect the car I was left waiting for 7hrs in the showroom as the car was still not ready.
The car was not as described and the additional prep work was not fully completed.
To make the situation even worse, when I asked for evidence of the service that had been completed prior to the sale, I was then informed only an oil and filter changed was completed.
I am now significantly out of pocket as my warranty is invalid due to the car not being regularly serviced.
General customer service is appalling and you constantly have to chase for answers.
Avoid this company at all costs.
Buy cheap… buy twice

Muhammed at cartime Nelson has been extremely helpful through out the buying process. Keeping me upto date with my new car.

Painless transaction with Shazad
Visited the car twice before buying and was very accommodating.

Great experience, car sale all completed within a few days