I recently had to make a booking to take a very elderly, unwell lady - a wheelchair user - to a hospital appointment in central London. I found the booking process thorough and helpful, and they took... Näytä lisää
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Needed transport with wheelchair to get to A&E as in severe back pain 3 weeks after surgery. Niaj arrived promptly, was very professional, helped me into ambulance and made sure I was safe and in as l... Näytä lisää
Absolutely amazing service. Very grateful to Nadun and Maruf for their professionalism and service. Arrived within 1 hour of booking with friendly and safe transfer to Morriston Hospital.
We were visiting our Aunt in West Drayton and needed a wheelchair transportation to a restaurant. I booked everything from Germany and received confirmation calls prior to the pick up date. Musta... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Care Safe: Elevating lives with technology-driven care at your doorstep. From reliable wheelchair access, ambulance transportation, personal care, and remote medical monitoring all in one place. No more long waits for a GP appointment or blood tests; Care Safe covers you at your convenience.
Yhteystiedot
Office 1.14, Bay Technology Centre, Baglan Innovation Park, Central Avenue, Port Talbot SA12 7AX, SA12 7AX, Neath Port Talbot, Yhdistynyt kuningaskunta
- 03332409677
- support@caresafe.io
- caresafe.io
4,8
Erinomainen
124 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Caring and reliable
I recently had to make a booking to take a very elderly, unwell lady - a wheelchair user - to a hospital appointment in central London. I found the booking process thorough and helpful, and they took a great deal of time to discuss exact needs and to provide reassurance that the driver would wait, even though we were unsure what time she would be ready to leave the hospital. The driver arrived on time and everything went extremely well. I will definitely use them again.
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Absolutely amazing service
Absolutely amazing service. Very grateful to Nadun and Maruf for their professionalism and service.
Arrived within 1 hour of booking with friendly and safe transfer to Morriston Hospital.
22. huhtikuuta 2026
Oma-aloitteinen arvostelu
Rapid transport with wheelchair to A&E
Needed transport with wheelchair to get to A&E as in severe back pain 3 weeks after surgery. Niaj arrived promptly, was very professional, helped me into ambulance and made sure I was safe and in as little pain as possible. Thank you!
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Hospital day visit
Good ambulance staff. A few difficulties with steps as they didn’t have a stair climbing wheelchair on board, but we managed.
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Excellent
Excellent. Our driver Mufusa was wonderful, kind, caring and amazing. Will definitely use Care Safe again.
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Wheelchair transfer
All on time, very professional & polite, my mother was able to stay in her wheelchair
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Care Safe
Thank you so much, Graham, for your encouraging words. Our dedicated team undergoes professional training to ensure they effectively meet the personal needs of every service user.
Good friendly service
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Care Safe
Thank you very much for your valuable feedback.
hospital transport
Arrived at pick up point on time and staff very helpful
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Care Safe
Thank you, Nigel, for your valuable feedback.
Had to organise short notice transport…
Had to organise short notice transport for my wheelchair bound Mum so she could visit my Dad in hospital on what proved to be his final day. The call was handled efficiently and our driver Iqbal was very good and safe.
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Care Safe
Thank you, Susan, for your thoughtful words. They truly resonate with us. Our dedicated team is not only passionate but also expertly trained to cater to the unique personal needs of each of our service users.
Our driver Kalum was very helpful
Our driver Kalum was very helpful, professional and on time! I would highly recommend them.
28. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Care Safe
Thank you, Alberta, for providing your valuable feedback.
A godsend
Reliable, professional and friendly service. Had a lot of worry about how to get to and from hospital after surgery left me temporarily wheelchair bound, and Care Safe’s wheelchair taxi service has been a godsend. Would highly recommend!
28. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Care Safe
Thank you, Ren, for your valuable feedback and for calling us a "Godsend." We truly appreciate your words of encouragement. Our dedicated team is deeply passionate about delivering exceptional services, and that commitment shines through in everything we provide, from personal care to clinical services. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help!
Would book again - Kalum was great
We booked Care Safe to move my grandmother from one care home to another. Kalum was a great driver! He was very careful as my gran gets motion sickeness. He kept checking on her and avoided pot holes. Thank you Kalum!
21. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Care Safe
Thank you very much for your kind feedback, and appreciate Kalum.
First time with CareSafe
This was our first experience of CareSafe. My wife is seriously disabled by a stroke and getting her safely, reliably and punctually to hospital etc appointments has been a constant headache. CareSafe assessed our requirement thoroughly on the phone and provided an entirely satisfactory solution. Our driver Kalum was meticulous in ensuring that she was securely fastened into the mini-ambulance and drove with great sensitivity to her extreme nervousness. Loading and unloading was done with great care.
19. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Care Safe
Thank you for sharing your valuable feedback about your first experience with Care Safe. We are thrilled to hear that our services not only met your expectations but also provided the reliable, safe transportation your wife needed for her appointments.
At Care Safe, we understand the challenges families face in securing safe, timely transportation for their loved ones, especially when health concerns arise. Our commitment is to offer personalised, compassionate solutions, and we are pleased to hear that we effectively addressed your needs and delivered a positive experience.
We are particularly grateful for your kind words about Kalum. Our drivers are meticulously trained to handle each situation with the utmost sensitivity and professionalism, and Kalum’s dedication to your wife’s comfort and safety exemplifies our core values. We will ensure he receives recognition for his outstanding service.
Your insights are incredibly valuable to us, as they reinforce our unwavering dedication to providing exceptional service that alleviates our clients' burdens. We truly appreciate the trust you placed in Care Safe, and we are eager to continue supporting you and your wife with your transportation needs.
If there’s anything more we can do to enhance our services, please don’t hesitate to reach out. We are always here to assist you.
Thank you once again for your trust and support.
Thank you for excellent help…
Thank you to Care Safe for excellent help with getting a family friend and his mobility scooter in from Croydon to spend Christmas with us. And for taking him back a couple of days later. The driver, Mohammed, who did both trips, was a pleasant man and very helpful
24. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Care Safe
Thank you, Ian, for your kind words about the service and about our team member. We are happy to help you again.
The Drver was very polite and helpful.
18. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Care Safe
Thank you, Janet.
UNSAFE DRIVING AND WRONG DESTINATION
The driver drove unsafely, was repeatedly horned at, stalled on busy roads and nearly caused an accident. I had to warn him about oncoming cars. He appeared visibly panicked and told me he hadn’t driven for 2–3 months, which he said was the reason for the mistakes. I was on edge the entire journey.
Despite confirming the correct postcode, I was taken to a completely wrong destination over 50 minutes away and arrived an hour late to my appointment. Care Safe admitted the destination error but refused a refund because the journey was “completed”.
Unacceptable.
15. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Care Safe
Dear Ms Murtaza,
We want to express our sincere gratitude for your patience as we undertook a thorough investigation into your recent experience. Please accept our heartfelt apologies for any inconvenience our service may have caused you.
After an extensive inquiry led by one of our senior directors, we identified an error on our part in the destination details provided by our booking team. Discussions with both the booking team member and the driver revealed that this mistake occurred during the booking process. We deeply regret this oversight and the distress it caused you during such an important appointment.
I must commend the driver for his exceptional handling of the situation. He ensured you arrived at your appointment safely and returned home without further complications. It's important to clarify that the driver did not indicate he was new to driving; instead, he mentioned the importance of staying hydrated throughout the journey. The vehicle stalling was due to a common mechanical issue common to manual-transmission vehicles at low speeds. Please rest assured that your safety has always been our top priority.
We thoroughly reviewed the GPS tracking records and found no instances of excessive speed or rapid acceleration, reflecting our unwavering commitment to safe driving practices.
To prevent such errors in the future, the booking team member responsible has been given a final warning. As a token of our appreciation for your understanding and goodwill, we are pleased to offer you £20 off any booking over £100 with our service.
Once again, we sincerely apologise for the inconvenience you experienced, and we genuinely value your feedback, which is vital to improving our services. Should you have any further questions or require additional assistance, please do not hesitate to reach out.
Great service
This was the first time that I used care safe, and the experience was a very good one. The communication with care safe was very good. They pick me up on time and took me to my destination very safely.
The driver was very professional and polite.
I will definitely be using their services again when I travel down to London.
26. marraskuuta 2025
Oma-aloitteinen arvostelu
Fantastic !
My 80 year old mother has used Care Safe twice so far and have had brilliant service both times by all of the guys who transported her. They told her they would look after her ‘like their own mum’ and they did; you can’t get better than that ! From start to finish with booking etc, everything was so easy and stress free ! Thank you guys, see you on Christmas Eve for another trip ! x
1. joulukuuta 2025
Oma-aloitteinen arvostelu
Highly recommend
Great, friendly and efficient service from Niaj
15. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Care Safe
Thank you very much for your valuable feedback.
Curtious service and prompt
13. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Care Safe
Thank you very much for your feedback.
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