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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 4/5 tähteä

Original review was poor based on the fact I had not received item in a timely fashion, after doing some research I discovered item was held up at Canada Post because of poor weather conditions in. On... Näytä lisää

Yritys on vastannut

Saanut 3/5 tähteä

Rendelésnél a fémet választottam ki de továbblépésnél automatikusan átrakta kartonra.Sajn os ezt nem vettem észre és a karton készült el. Egyébbként az hibátlan.MA átvettem és döbbentren néztem,hogy... Näytä lisää

Saanut 5/5 tähteä

I ordered these cards as a gift for the football team I coach. Good quality product and clear imagery. The process of designing & ordering was simple, delivery was quick. I did have one issue wit... Näytä lisää

Saanut 5/5 tähteä

Regular contact re. progress of order: polite and professional at all times. Items (2 x metallic football cards) are absolutely amazing! Quality is exceptional. Properly packaged for safe transpo... Näytä lisää

Yrityksen tiedot

  1. Urheilukorttimyymälä
  2. Digitaalipaino
  3. Jalkapallomyymälä

Yrityksen kirjoittama

Real Life football cards customised to your specification. Create a replica card of your favourite football player or customise your own card from scratch.


Yhteystiedot

4,4

Erinomainen

TrustScore 4.5/5 tähteä

8 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 50 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 48 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

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Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

It was a quality item and its been an…

It was a quality item and its been an amazing experience. I loved how good the printing is. Quicker delivery compared to the first time I ordered it and given that its from another continent it was a good deal. Would love it if it came even quicker, within a week but overall a trustworthy site and item for football fans.

22. tammikuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Ordered on 12/30/25

Ordered on 12/30/25. Shipping took way too long, package was all over the country.

19. tammikuuta 2026
Oma-aloitteinen arvostelu
CardsPlug-logo

Vastaus yritykseltä CardsPlug

Hi Adrian,

Thank you for your review.

We’d like to clarify the timeline for your order. It was placed on 28th December and dispatched on 30th December, which is quicker than our standard 3–5 business day production timeframe.

Due to the New Year holiday period, the courier did not begin processing the parcel until 5th January, which is normal at this time of year. Once in transit, international delivery typically takes 4–8 business days. In this case, delivery took 10 business days, and while we apologise on behalf of the courier, this delay was caused by post-holiday backlogs that are outside of our control. It’s also completely normal for parcels to move through multiple locations during international transit.

Given that the order was produced and dispatched promptly and the delay occurred within the courier network, we feel that a 1-star review based solely on shipping transit time is unfair and does not reflect the service or product provided.

If you’d like any further clarification or need assistance with anything else, please don’t hesitate to contact our support team, we’re always happy to help.

Kind regards,
CardsPlug Support

Saanut 3/5 tähteä

I had a discount code and it was saying…

I had a discount code and it was saying half off - after paying I realised it hadn’t discounted the product only take the 15% off not the half price. A lot more expensive for the size than the last one - I was disappointed

8. tammikuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

First and last time I will order from them

I placed my order on November 28—four weeks before Christmas—based on the two‑week production and delivery timeline advertised on the website. Despite this, it didn’t arrive until December 31.

The item was meant to be part of a child’s Christmas present, so I had to buy an alternative at the last minute. During the delay, I contacted support several times not once did they contact to tell me there was any issue) and was told the order had been mistakenly cancelled in their system. They assured me they would do their best to deliver on time. They could have rush through the print and express postage...they didn't.
When I asked how they planned to resolve the issue, I was asked what I thought they should do. I suggested a refund, given they failed to meet their stated timelines. Instead, I was told I’d need to pay to return the item before a refund could be issued. I requested an alternative solution and have not heard back since (over a week ago). Extremely disappointing service and what makes it worse is that they don't seem to bothered. I was told that they are not a

''...multi-million-pound operation, and while we work hard to put robust processes in place, mistakes can unfortunately still happen from time to time. ....

That said, I appreciate that none of this changes the impact on you. You ordered in good faith, had to chase updates multiple times, and ultimately received the item too late for its intended purpose. That’s not the experience we aim to provide.''

They took my money like any small or large business and stated service levels on their website, any got defensive when I questioned the service I received.

The card itself is fine - If it had been delivered on time as expected I would have given it a 6/10, as from anything closer than a few feet it looks a bit cheap. Everything that happened post order and the level of customer service etc I would probably give it a 3/10 overall and avoid if possible if I was considering this type of present.

28. marraskuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Very long shipping time

Very long shipping time. Damaged parcel and damaged card too.

12. tammikuuta 2026
Oma-aloitteinen arvostelu
CardsPlug-logo

Vastaus yritykseltä CardsPlug

Hi Szabolcs,

Thank you for your review, and I’m sorry to hear about your experience.

Your order was placed just before Christmas, when courier operations are significantly reduced. Unfortunately, delivery delays during this period are common and unavoidable across all carriers.

That said, we’re very sorry to hear that the parcel and card arrived damaged. This isn’t the condition we expect our products to arrive in, and we’d be more than happy to help. If you contact our support team with photos of the damaged parcel and card, we’ll arrange a free replacement for you.

We’d really appreciate the opportunity to resolve this directly, and once we’ve done so, we kindly ask that you consider updating your review, as the delay was due to seasonal courier limitations rather than a service failure on our side.

Kind regards,
CardsPlug Support

Saanut 5/5 tähteä

Love love loveee

They are super considerate of your product and how it will turn out, Love how they stay connected with the customer throughout the process

10. tammikuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Delivery Took ages even After paying…

Delivery Took ages even After paying for fast delivery. Christmas was a disaster for my boy. Contacted them but they weren’t interested in a solution.

Card itself has a good quality.

30. joulukuuta 2025
Oma-aloitteinen arvostelu
CardsPlug-logo

Vastaus yritykseltä CardsPlug

Hi Tony,

Thank you for taking the time to leave a review and for your kind words about the card quality — we’re glad to hear you were happy with the product itself.

We would like to clarify a couple of important points regarding delivery. Your order was placed on 16th December, however the last order date for guaranteed Christmas delivery to Germany was 13th December with Fast Track, which was clearly displayed on our website at the time of ordering: https://support.cardsplug.com/hc/en-us/articles/360014410358-Christmas-Holiday-Last-Order-Dates

The Fast Track option selected prioritises production speed, reducing production time to 1–3 business days rather than 3–5. Your order was produced and dispatched within 3 business days, which is fully in line with the Fast Track service.

Unfortunately, delivery before Christmas was not possible based on the order date, and this was not due to an error or delay on our side. We’re sorry for the disappointment this caused, but we did meet the advertised production timelines.

We kindly ask that you reconsider the 1-star rating, as the delay was due to the order being placed after the Christmas cut-off rather than a failure in service. That said, we appreciate your feedback and are always working to improve communication around busy holiday periods.

Kind regards,
CardsPlug Support

Saanut 5/5 tähteä

Fantastic Quality!

Ordered one for a friend of mine as a gift and I was blown away. Final product was bigger and higher quality than I expected. Incredibly happy with this purchase!

5. tammikuuta 2026
Oma-aloitteinen arvostelu

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