CardsPlug Arvostelua 8 181

Vastaus yritykseltä CardsPlug

26. jouluk. 2025

Hi Pedro. 

We’re really sorry to hear about your experience and understand how disappointing this must have been, especially given that the order was intended as a Christmas gift.

Your order was produced and dispatched on time, however once the parcel was handed over to the courier, it unfortunately encountered an issue during the local delivery process. Tracking showed that the parcel was out for delivery but not completed, after which it was escalated for investigation by the courier. Throughout this period, we remained in contact with both the courier and yourself, providing updates as soon as we received them.

Unfortunately, investigations with third-party couriers can take time, particularly during the Christmas period, and we’re unable to intervene or speed up their internal processes. We fully appreciate how frustrating this is and sincerely regret that the delivery was not completed before Christmas.

We’re continuing to follow this up with the courier and will provide a resolution as soon as we receive their final response.

Thank you for your patience, and again, we’re very sorry for the disappointment caused.

Vastaus yritykseltä CardsPlug

23. jouluk. 2025

Hi Marius,

Thank you for taking the time to leave a review.

Unfortunately, no order details were included with this review, which means we’re unable to look into the specific order or verify the issue mentioned.

That said, regarding image quality, it’s important to note that the image used on each card is uploaded by the customer. As outlined in our Terms of Service, customers are responsible for supplying a suitable image. We do carry out a minimum quality check on all uploads, and the image provided met these requirements at the time of order.

To help customers achieve the best possible result, we provide a detailed photo guide explaining the type and quality of images required. This can be viewed here: https://support.cardsplug.com/hc/en-us/articles/360009743557-What-images-should-i-use-for-my-order-Soccer-Football-Photo-Guide-

As all of our products are personalised, returns are not possible once an order has been produced, which is also clearly stated at checkout.

If you’d like us to review this further, please contact our support team directly with your order details and we’ll be happy to assist where possible.

Vastaus yritykseltä CardsPlug

23. jouluk. 2025

Merci d’avoir pris le temps de laisser un avis.

Malheureusement, aucun numéro de commande ou détail n’a été fourni avec cet avis, ce qui ne nous permet pas d’examiner votre cas ni de vérifier les délais mentionnés.

Les délais indiqués sur notre site correspondent au temps de production ainsi qu’au délai de livraison estimé par le transporteur. Une fois la commande expédiée, la livraison est entièrement prise en charge par le transporteur, et des retards peuvent parfois survenir pour des raisons indépendantes de notre volonté, notamment en période de forte affluence.

Nous prenons tous les retours au sérieux et serions ravis d’étudier votre situation plus en détail si vous contactez directement notre service client avec les informations de votre commande.

Merci encore pour votre retour.