CaptionsArvostelua 

I’ve used the app for a while and have really appreciated what it’s capable of. I’ve also contacted customer support twice for an issue with my subscription and my issue was promptly and politely resolved both times.

This is one of the best apps to keep me motivated to create short form portrait, videos, it’s game changer in terms of communicating with my community started with them from the beginning, and their support is phenomenal and really helped me out

Ferramenta excelente, suporte melhor ainda eu recomendo!

Its one of the best ai tool which we have been using since more than 2 years daily for regular text generation to our audio. We appreciate support team for being always available and solving issues anytime during night or day.

Had and issue with the payment. Sorted out in less than 5 minutes. Excellent support, and excellent app for sure.

Easy and quick captions creations. Support team very helpful and quick with answers.

Great customer service

Trying to get used to the app but once I had a problem the team was very quick and helpful, specially Sam. I totally recommend it

I was surprised at how quickly I was able to add captions both in English and Spanish. It also does a lot more than just subtitles.

App works great for me making minute long shorts on leadership principles for business managers.
It saves me a ridiculous amount of time in editing, captions, and b-roll. So helpful to have me produce high quality content at scale.

frustration is 1) my desktop browser Captions will not sync with my mobile captions. So I cannot record the video on my phone and then tweak with small edits on my computer. It has to be all on my mobile or all on my computer. 2) I had the MAX account. Used to show, but then a month later, under my account settings it said I just had the free version, but the support said I had MAX on their system. That confusion is unsettling.

All in all, good.

Overall, the product works really well way better than other alternatives in understanding voices quitting subtitles and translating in different languages. The assistance is really helpful. They often reply very quickly and they always try to find solutions.

I mainly use Captions to add Dutch subtitles to my reels, in my own language, and the results are almost always accurate. I only have to adjust a word here and there, but overall it saves me a lot of time. (app & desktop)

I also find it very useful for turning podcasts I’ve been part of, or longer content I want to reuse for videos or reels, into shorter snippets with the AI Shorts feature.

I don’t really use the other tools, so I can’t comment on those, but the features I mentioned above are ones I’m genuinely happy with.

Whenever I contact support, I usually get help within a few minutes. So far, their support has always helped me successfully, which I really appreciate.

Easy to use and a very helpful support team

Incompetence from Caption.ai support is incredible. Well done, Karl - truly the worst support experience I’ve had.

Download this app

This was horrible experience the app is buggy and support is not cooperating. NEVER EVER

Stay away. Perfect example of how not to run a product. After releasing a new version, "Mirage", they completely stopped supporting clients who had the previous plan. They moved the subscription to their new product, but while being charged the same you can create maybe 5% of what you were able to do before. Constant changes in policy, to the point where even their customer support didn't know if the subscriptions are shared or not. Glaring performance issues on the desktop version that "they are aware of" for months, but won't do anything to fix. Browser version has been unusable for months with random generation errors for no reason at all - you have to do everything through their mobile app. Let alone issues with calculating the amount of credits that will be used - a 300 word video was supposedly 6 minutes long and wanted to use 5x my monthly amount of credits. Typical sillicon valley venture capital burner, not a product for customers. If you're thinking of subscribing, please look for something else.