Very helpful and responsive. I have an old Caple unit that has a broken hinge. A few minutes on the telephone, a few photographs sent and within minutes I was sent links to where I could source th... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I contacted Caple about a product that was in my new house. Olivia in customer service was really helpful in identifying the product model from a photo and sent me the relevant manual as requested.... Näytä lisää
Yritys on vastannut
Having issues with ice up the back of the fridge and warm at the base I'd called to get a service booked. Emily instead helped troubleshoot the fridge and suggested a fix at home after I'd already gon... Näytä lisää
Yritys on vastannut
I emailed the company and didn't wait long for a response. Polite helpful went out of there way to help. No questions asked I highly recommend this company outstanding amazing customer service. Thank... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Caple is a multi-award winning appliances, sinks, taps, kitchen+ bedroom furniture brand.
Yhteystiedot
Fourth Way, BS11, Bristol, Yhdistynyt kuningaskunta
- 011793819000
- sales@caple.co.uk
- caple.co.uk
4,7
Erinomainen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I needed a replacement tap lever
I needed a replacement tap lever. I had the taps for a few years but I contacted Caple and they dealt with the issue and had a replacement sent out within a week free of charge. I can’t praise their customer and service team enough.
27. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Caple
Thank you for your lovely feedback! We're so pleased we could help arrange a replacement tap lever quickly and free of charge. Your kind words about our customer service team are truly appreciated.
Well done Caple!
When I emailed I had a response almost immediately. Emily Walsh sorted my problems straight away and it's a long time since I have seen such courtesy and efficiency in correspondence! Nowadays this kind of response and approach is unheard of!
27. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Caple
Thank you for your great feedback! We're chuffed to hear that Emily could resolve your issue so quickly and provide such courteous and efficient service. Caple
Great Customer Service
I made an enquiry late afternoon on a Friday afternoon and Hannah was super efficient in getting the information across to me within half an hour. Really appreciated the quick customer service from the Caple team!
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Caple
Thank you for your lovely feedback! So glad to hear that Hannah could help so quickly and efficiently. We really appreciate your kind words about the Caple team.
Very helpful
We ordered the wrong item. And Hannah from customer service was great and helped with the return
11. huhtikuuta 2026
Vastaus yritykseltä Caple
Thank you for your review! We're delighted Hannah could help make the return process easy for you. Caple
Vastaus yritykseltä Caple
Hi Louise, we’re pleased to hear you’re happy with both the product and the speedy service. That’s exactly what we aim for.
A fantastic experience
A fantastic experience with knowledgeable and friendly staff. As a family-run business, their values and ethos really come through, creating a welcoming and genuine atmosphere. It’s rare to find a company that delivers such in-depth product knowledge while also providing exceptional food. I would highly recommend their experience days
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Caple
Hi Naomi, we’re delighted to hear that you enjoyed the experience day and that our team’s knowledge and friendliness made it memorable! We hope to welcome you back again soon, Caple
Excellent Customer Services
Emily Walsh (Customer Services) and Oliver Ellis (Technical Services) dealt with the problem quickly and efficiently: nothing seemed to be too much trouble. They are excellent ambassadors for Caple.
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Caple
Hi Adam, we’re delighted to hear that Emily and Oliver were able to resolve your issue quickly and efficiently. Thanks for taking the time to share your experience! Caple
Exceptional after sales customer service
Had a slight issue with a Caple single leaver tap which was supplied and fitted by a third party during a full kitchen refurbishment. After providing receipts I was promptly sent a replacement spout which unfortunately didn't solve the issue.
After getting back in touch with Caple customer service rep Gill she promptly sent out a new full replacement like for like tap, couldn't ask for a better after sales support.
Thank you
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Caple
Thanks so much for your detailed feedback! We’re really glad Gill was able to get everything resolved for you quickly. Caple
Jo did a really good and informative…
Jo did a really good and informative tour and was full of knowledge on everything. Ran over all the appliances and overall a great experience.
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Caple
Hi Chloe, thanks so much for the lovely review! Great to hear you had a good experience with Jo. Caple
Olivia Wright from the
Olivia Wright from the spares department helped me source the very unique piece I needed to finish a tricky job! Thanks Olivia!!
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Caple
Hi Ryan, Thanks so much for the great feedback! We’re really glad Olivia could help you track down the part. Caple
Emily Walsh was outstanding
Emily Walsh was outstanding! She helped me with my current product issues. Absolutely great customer service all round.
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Caple
Hi Elliot, thanks so much for the lovely feedback! We’re really glad Emily could help. Let us know if there is anything else we can help you with. Caple
DAMAGED WASTE KIT
I had a customer who had ruined her waste kit due to using washing powder in it.
I was given the correct code and price to advise the customer of how much it would cost to replace.
Olivia Wright sorted out the delivery for me and was able to get it delivered within a couple of days which is much appreciated.
22. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Caple
Thanks so much for your feedback! Glad Olivia could help get everything sorted quickly, we’ll pass this on to her 😊
great experience form start to finish
great experience form start to finish, welcoming and full of knowledge and the food was amazing.
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Caple
Thanks so much for the lovely review! Great to hear you had such a good experience and glad you enjoyed the food too! Caple
Excellent service by telephone agent
From my initial enquiry on 17/4/26 regarding the availability of replacement parts for my kitchen tap through to my placing of an order for a replacement tap on 22/4/26, Hannah Cope provided excellent and prompt service, providing relevant details of products and information.
22. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Caple
Hi David, Thanks so much for your lovely feedback! Great to hear Hannah provided such prompt and helpful service. Caple
Amazing experience
A great brand making products and able to answer questions about them when needed. Quality is amazing, both the sink and the taps/wastes look beautiful. Customer service was brilliant and Hannah really went the extra mile to ensure our purchases were compatible with each other. Really great experience all around.
17. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Caple
Thanks so much for the amazing feedback. We’re so glad you’re happy with the products and that Hannah could help make sure everything worked perfectly together!
Vastaus yritykseltä Caple
Hi Roger, Thanks for your review! Glad to hear your delivery arrived quickly 😊
Very impressive Support!
As a local firm in Bristol, accessing support services has been a breeze, on 2 occasions I have had to use Caple support and communication has been very easy to organise and quick to respond. Very impressed with the company.
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Caple
Hi Taylor, thanks so much for your kind feedback! Great to hear you’ve had such a smooth experience with our support team. Caple
Lovely customer service
Always lovely to speak to Willow, Emma and Louise when having queries about our orders at Caple. They are always happy to help and resolve any queries quickly.
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Caple
Hi Katie, thanks so much for your kind feedback! Great to hear you’ve always had such a smooth experience with our sales team!
The customer service from this company…
The customer service from this company is exceptional. Nothing appears to be an issue. My recent experience with Chan was first class. Well done you are a credit to the company!
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Caple
Hi Ian, thanks so much for the amazing feedback! We’re really glad you had such a great experience with Chan. Let us know if there is anything else we can help you wth. Caple
Replacement part for Kitchen sink
I had a small issue with a part needing replaced.I found customer service from Olivia Wright to be very good regarding communication and solving the issue . I will return to this company in the future
19. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Caple
Hi Eddie, thank you so much for your kind words. We’re pleased to hear that Olivia was able to support you quickly and keep communication clear throughout. We appreciate your support and look forward to helping you again in the future! Caple
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