capellisport.com Arvostelua 

Awful service.. the order placed on 08/28/25 took more than 5 weeks to arrived and it was sent incomplete! As of today 10/29/25 there isn't an update. My requested to cancel the item and refund the charge was denied.. League games are done (IT IS POINTLESS) to get the (still) backorder merchandise!!

United soccer club needs to end its relationship with Capelli. Went to order a bigger size of kit for my daughter changed sizes as I added them to cart but apparently it defaulted to the original kit order sizing upon ordering. I replied tot he order email two times over a month requesting for them to update sizing before processing the order. Got an email today that they shipped my order with the wrong sizes. I immediately emailed them and they said they never revised any emails from me in which I returned screenshots of the emails. Well apparently that’s not enough and I’m going to have to eat the entire cost of a kit as they won’t refund or take the items back! Worst customer service on the face of the planet.

Great quality and fast delivery,
very happy with my purchase.

Sizing accuracy on items vary significantly in accuracy, but capelli won't cover return shipping even for exchanges.

Hoping our club chooses a different kit provider next year.

Great experience. Quality product shipped quickly.

Quality is great but the turnaround times are horrible with them being 5 weeks for delivery.

Excellent communication, fast service, and great product selection

My experience was excellent with this company.

Ships really fast sizes are real like everything

Great fit and quality. Very happy with this purchase.

Everything about the order and delivery went extremely well and quick

I placed the order last Friday on Oct 10, it didn’t go out until Oct 15, now UPS tracking says it won’t arrive until Saturday Oct 18. Too late for my kid to use for his upcoming competition on which is on Saturday since we have to leave on Friday for travel day. This is PA to VA shipping (maybe 3 hr drive?) and it’s not even free shipping - circa $9. You need to fix your delivery speed. Would be even better if free shipping.

The bottom feeders of service. Their website design is truly the worst. The website ordering does not correlate with what their service agents tell you to. For example buying an individual soccer jersey from a mandatory team kit is impossible. They force you to buy the whole kit $600 as opposed to a jersey $50 (overpriced garbage quality as it is where the color washes off to other parts of the jersey). If I started a club I would steer clear from placing my business with them. First and foremost they need to get rid of their website team.

Awful. Been waiting a month for my order. Everything I ordered on their website was in stock, not backordered and nothing was being customized. I have emailed back and forth and each person says a different thing. Probably 10 different people responded. No phone number to call. Told me my order shipped a week ago. Tracking never updated. They blamed USPS for the delayed. I called USPS and told them what USPS said (label was printed but never requested to be picked up) now Capelli claims the order is still being worked on. After sending tracking and telling me it was already shipped. My daughter has not had a goalkeeper kit for the first 4 games she has had this season. Ridiculous!

Extremely unhappy by the fact that I received only one item from my two items order. I had to contact customer service to ask why order is not even sent after a month from order date. Finally I received one item. I am not even sure that I will recive second item.
I am unsatisfied customer and I belive I will not order anything else from this company.

Ordered 2 pants in the month of August 14 2025.
Paid $7 shipping.
Till date no UPDATE. Tried to email Customer Service 2 times, NO REPLY.

Feels like the order will never arrive

Very unhappy for the experience I place and order on September 3 and is now Oct 13 and still have not receive my order. Very unprofessional company. Do not recomend this company ever

The service provided was exceptionally poor. I placed an order for these items in late August, expecting them to be shipped on or about September 5th. However, I did not receive all of the items or the first shipment until after October 5th. Furthermore, I was unable to communicate with customer service via phone, as they only responded via email.
In response to the unsatisfactory experience, I canceled the order, which was worth over $218. I subsequently purchased similar items from Dks Sporting Goods, which arrived within two days. However, Capelli Sports items finally arrived after I canceled the order. Customer service emails attempted to disregard my request. After the second shipment shipped, they inquired if I wanted a return label. I declined, stating that I wanted a refund and that I was not shipping anything back. Despite my request, I received another email wishing me the best of luck. My communication with customer service was terminated. This is the worst vendor I have ever dealt with, and I have been purchasing gear for over 25 years.

DO NOT USE THIS COMPANY, UNDER NOT CERTAIN TERMS WILL THEY BE WOIRTH IT!

AND NOW THEY EMAILED PERSONALLY TO ASK IF I WANTED PREPAID RETURN LABEL! NO GIVE ME ALL MY MONEY BACK! DO WHATS RIGHT!

Capelli was great! Easy to shop and find what you need, faster delivery than expected! Fantastic!!

I sent a message that it did not fit and wanted....also i need to see to transaction and card that was used..
What do I do?????????