I ordered my jersey on 4th July, it still has not been shipped (let alone delivered) 7 weeks later. There was no info about it being a pre-order on the website. Be warned. I cannot respond to Capel... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
If I could give negative 100 stars I would! Item was ordered over 5 weeks ago and still has not shipped. Status still indicates "pending fulfillment." My children are well into their soccer seasons... Näytä lisää
Edit: One day after writing my review, the Capelli team reached out to me to let me know they were sending the large sized hoodie! It was not something I expected at all (based on my interactions... Näytä lisää
Yritys on vastannut
Along with so many, I have had a wonderful time following and cheering for the Cabo Verde team. Lucky for me I even got to go to a game and watch them play and draw Uruguay. What made that extra spe... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä capellisport.com
Yrityksen kirjoittama
Capelli Sport is a global multi-sports brand from Manhattan, New York, specializing in team sports.
With a strong club community reaching all corners of the world, we empower and unite people from amateur, to youth and pro clubs. Our goal is to build equal and diverse playing fields where everyone can be themselves, live up to their full potential, and enjoy safe experiences.
Our passion for creating products from lifestyle apparel to footwear and performance match kits enables athletes and teams to maximize their success on the field and beyond. Capelli Sport supports all athletes through a unique global sports ecosystem with a focus on service excellence. With years of know-how on our side, we always deliver an exceptional customer experience. By players, for players, Capelli Sport is deeply rooted in sports culture.
With a strong club community reaching all corners of the world, we empower and unite people from amateur, to youth and pro clubs. Our goal is to build equal and diverse playing fields where everyone can be themselves, live up to their full potential, and enjoy safe experiences.
Our passion for creating products from lifestyle apparel to footwear and performance match kits enables athletes and teams to maximize their success on the field and beyond. Capelli Sport supports all athletes through a unique global sports ecosystem with a focus on service excellence. With years of know-how on our side, we always deliver an exceptional customer experience. By players, for players, Capelli Sport is deeply rooted in sports culture.
Yhteystiedot
2,7
Välttävä
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 58 %: iin saamistaan huonoista arvosteluista
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My Online Buying Experience
My Online Buying Experience
My online buying experience was generally ok. Capelli products are of good quality and the items arrived within the timeline communicated to me.
However, my two issues were as follows:
1. The workflow with regards to being able to select one item at a time is a bit cumbersome. I tried to purchase a replacement item for an item I had returned and it wasn't as intuitive. I ended up having to email Capelli support.
2. I may be wrong but inventory seems to be low for some items. I've wanted to purchase one of the hats but I keep getting a message informing me that it isn't available.
16. helmikuuta 2026
Vastaus yritykseltä capellisport.com
Hi Robert, thank you for the thoughtful review. We’re glad to hear you’re happy with the product quality and delivery timeline.
We truly appreciate you pointing out the website workflow and inventory concerns, and we’ll share your feedback with the appropriate teams to help improve the overall experience. Thanks again for your honesty and support!
Vastaus yritykseltä capellisport.com
Hi Dan, we love hearing this — smooth, easy, and quick is exactly what we aim for! 🙌
Thanks so much for your support and for taking the time to leave a review.
Great tracking
Great tracking, reasonable prices. Only thing I do not like is the tapers soccer pants that feel longer for even a size 40.
16. helmikuuta 2026
Vastaus yritykseltä capellisport.com
Hi Joseph, thank you for your detailed feedback! We’re happy to hear the tracking and pricing met your expectations. We appreciate your note about the tapered soccer pants feeling longer than expected in size 40 — that’s really helpful insight, and we’ll be sure to share it with our product team. Thanks again for taking the time to share your experience!
Gear showed up quickly as communicated
Gear showed up quickly as communicated.
Pants fit well- the option to mix and match pant and top sizes is great especially for those of us that need to layer.
16. helmikuuta 2026
Vastaus yritykseltä capellisport.com
Hi David, Thank you for the great review! We’re so glad your gear arrived quickly and that the pants fit well. 😊We truly appreciate you taking the time to share your feedback!
Awesome product
16. helmikuuta 2026
Vastaus yritykseltä capellisport.com
Hi Ryan,Thank you so much for the awesome feedback! 🙌 We’re really happy you love the product — your support means a lot to us!
Overall experience was excellent
Overall experience was excellent. However, area for improvement - players today prefer sock sleeves and I would recommend including and making sock sleeves that match team colours available as part of the optional items on your order website.
20. helmikuuta 2026
Vastaus yritykseltä capellisport.com
Hi Mustafa,
Thank you so much for your great feedback — we’re really happy to hear the overall experience was excellent!
Regarding the sock sleeves, we completely understand the preference. However, the kit and available items are determined based on the contract and agreement in place with the club. But we’ll be sure to share your suggestion with the concerned parties for consideration.
Thanks again for sharing your thoughts!
Everything came quicker than expected
Everything came quicker than expected, but the shorts that we ordered are way too big
16. helmikuuta 2026
Vastaus yritykseltä capellisport.com
Hi Damee,
Thank you for your review! Glad to hear everything arrived quicker than expected 🙌
Sorry to hear the shorts were too big — that can definitely be disappointing. Please reach out to customerservice@capellisport.com ,and the team will be happy to provide the return policy details and assist you with the next steps.
Terrible Communication and Shipping! Do Not Recommend
Communication and shipping are terrible. I ordered baseball uniforms on 12/14 (Sun) and it stated that the order would arrive in 5 weeks on 1/23 (Fri). Now it’s 2/7 (Sat) with no shipping or communication. I even wrote the company last week (1/26) asking about my order. They said it should arrive next week (which is this week), We still haven’t received a tracking number and might have to go to our first game without uniforms.
7. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä capellisport.com
Hi Michelle, we’re truly sorry for the delay and the frustration this caused. We understand how important it is to have the uniforms on time, especially with games approaching. The tracking number has already been shared with you, and your package is currently on the way. Once the remaining items ship, you will receive an additional tracking number. Thank you for your patience!
Vastaus yritykseltä capellisport.com
Hi May, Thank you ! 😊 We’re glad you were happy with the quality and appreciate you taking the time to share your feedback.
Vastaus yritykseltä capellisport.com
Hi Thanh, Thank you so much for your feedback! 😊 We’re glad you had a great experience and truly appreciate your support.
2XL was a bit tight compared to other 2XLs
The shipping portion was excellent. This is not the first 2XL shirt I have from Capelli, but this one (long sleeve) is trending a bit tight, particularly across my shoulders. The material is definitely a bit more substantial than the Official Sports long sleeves I have, which is nice.
20. tammikuuta 2026
Vastaus yritykseltä capellisport.com
Hi, Thank you for sharing your feedback! We’re glad to hear you had a great shipping experience and that you liked the quality of the material. We appreciate you pointing out the fit difference as well — this is helpful feedback, and we’ll be sure to share it with our product team.
Vastaus yritykseltä capellisport.com
Hello Jay, Thank you for your kind feedback! We’re glad you enjoyed the quality of our apparel and the quick response time. We truly appreciate your support and hope to serve you again soon 😊
Exceptionally long delivery times
Exceptionally long delivery times, no updates on the order status, and customer service appears more focused on closing tickets than resolving the underlying issue. Tracking numbers are provided, however the orders have not been fulfilled and have not left the warehouse.
16. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä capellisport.com
Hi, thank you for your feedback. As this is an organic review, we’re unable to locate any order under your name . Please contact our Customer Service team at customerservice@capellisport.com
with your order details so we can look into this further and assist you.
Vastaus yritykseltä capellisport.com
Hi Victor, thank you for sharing! We’re glad to hear your order arrived quickly and that you’re happy with the product.
Vastaus yritykseltä capellisport.com
Hi Ellen, thank you for your feedback! We’re happy to hear you were pleased with the fast shipping and updates. 😊
I had a good experience with my 2 orders
I had a good experience with my 2 orders. They were quick to notify that one of the products or items was sold out and offered me something similar to the one that I had ordered. That kinda of delayed my expected delivery day by a few more days, but nevertheless I was still satisfied with my order. The 2nd order arrived just as expected with no issues. I will definitely continue to be a Capelli customer.
8. tammikuuta 2026
Vastaus yritykseltä capellisport.com
Hi Anthony, thank you for your kind feedback! We’re glad to hear you were satisfied with your orders and truly appreciate your continued support.
The company does not provide a customer service
The company does not provide a customer friendly contact option, and when they do reply they don not answer the questions asked. We have ordered team kits for three years and each year the delivery time is horrible and inaccurate. The uniforms do not last and as per Capelli you have to order a whole new kit just to replace certain items that wear out.
29. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä capellisport.com
Hi, thank you for taking the time to share your feedback. As this is an organic review, we’re unfortunately unable to locate or follow up on your specific case directly. We’d really like the opportunity to better understand your concerns and assist you, so please reach out to our Customer Service team at customerservice@capellisport.com with your order details. We look forward to hearing from you!
Poor quality products
After nearly a 10 week wait for an order… I received a top, literally after 3 or 4 wears the top has a ton of pulls in it, very poor product and very poor customer service.
We as a grassroots team have gone with them, whilst a great kit design the wider quality, customer service and delivery timescales have been abysmal.
We have had issues with sizing on multiple occasions and continue to do so.
6. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä capellisport.com
Hi Robert,
Thank you for sharing your feedback, and we’re really sorry to hear about your experience.
This definitely isn’t the quality we want for our customers. So we can look into this properly for you, could you please reach out to our customer service team at customerservice@capellisport.com and include your order number along with a few photos of the issue? We’ll be more than happy to assist and find a solution for you.
Thank you again for bringing this to our attention.
Ask your club to not sign a contract with Capelli Sport
Unfortunately, a half star is not an option. Every experience over the last 2.5 years has had issues and their customer service is pathetic. It feels like they signed contracts with clubs and don't give a ___ about the individuals. This last experience broke the straw. They don't exchange. You have to pay your own shipping to return the item for a store credit. Then, you have to buy the correct item and pay shipping a third time to have it sent to you.
6. lokakuuta 2025
Vastaus yritykseltä capellisport.com
Hi Chris,
Thank you for sharing your feedback. We're truly sorry to hear about your experience. Just to reassure you, our return policy is available on our website, and we’ve already processed a full refund for your returned item using your original payment method and our return policy guidelines.
If there’s anything still not resolved, please feel free to reach out to our customer service team — we’d be more than happy to assist you.
You won’t receive an order confirmation…
You won’t receive an order confirmation email, so be sure to take a screenshot of the order number and items once your purchase is complete. Customer service is no help at all—they’ll just give you robotic chat responses. They won’t provide a tracking number, and you may never receive your item. If you’re lucky enough to get it a couple of months later, it might be the wrong size, and you’ll be asked to pay the return shipping fee to get a refund.
1. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä capellisport.com
Hi ,We’re sorry, but we don’t have information about this order from an organic review. Please contact our customer service team directly with your order details so they can assist you.
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