CanvasCamp Arvostelua 

contacts ok, livraison ok, matériel ok+++

J'ai beaucoup apprécié CANVASCAMP ainsi que ses conseillers qui ont été à l'écoute du début de ma commande jusqu'à la livraison. La qualité du produit est incroyable !

A great addition to our volunteer base camp.
Product description very detailed and accurate.

Simple to order with international delivery, arrived quickly and with very good customer service support.

Voor wie kwaliteit wil. Sibley ProTech 500 :Mooie en sterke tent, prima afwerking!
Snelle levering.

Nous avions testé ce matériel lors d un sejour en famille dans un camping au bord de la mer ( location à la nuit) : matériel robuste, bien étudié, spacieux.
J'ai eu l'idee de l'offrir à ma fille et mon gendre comme cadeau de mariage car ils aiment recevoir leurs amis mais ils ont une petite maison et un grand terrain .Ils sont ravis et cette tente servira 6 mois dans l'année. Facile à monter et facile à stocker ( grand sac).

Ordered a tripod frame for my 3m, and arrived in the UK within 4 days. Excellent service, and it fits perfectly

Quality USA made product. The foraging bag is in innovative and made for hard use. It will be put to good use in the Canadian wilderness. Top notch h company that stand behind their products and I would not hesitate to buy again from this company. Only suggestion I could make would be to upgrade the D rings and snap shackles to marine grade bronze. The current ones are decent but the bag would benefit from clasps that match the grade of the bag itself. Keep making the best quality. A bag like this will take a beating.

Matériel de qualité parfaitement livré et dans les délais.

We installed the tent for our forest gathering and it was a blast! Even better then we thought it will be.
And the quality is superb!
Costumer service could be little bit faster to respond on mail though. 🙂

purchased stain remover from Canvas Camp to clean my canvas bell tents. I specifically chose this product as it states on their website that it does not damage the waterproofing on tents. The cleaner works really well and removed all stains quickly. However, it bleached the canvas and completely stripped the waterproofing on my 2 tents which are 1 and 2 years old and only used occasionally. I assumed there was something wrong with the product and contacted customer service. They tried to make excuses saying that my tents must be old, damaged ect. Nowhere on the website or product label does it mention that product may damage older tents. It also doesn’t say that it should only be used on their own tents which was another excuse I got. My tents weren’t old or damaged and I sent some videos showing the damage and the water pouring through. Instead of being concerned that there may be a fault with the product, their solution was to offer me to but their waterproofing! My tents were destroyed with huge patches of discolouration but according to customer service I should have cleaned the whole tent to avoid this, again not mentioned on the instructions. I have now had to spend €350 to reproof my tents but the discolouration cannot be fixed.
The interactions with customer service were terrible, they did not take any accountability despite video evidence. They made excuses and basically said it was my own fault despite me following exactly the instructions on the container and website. I would avoid this company due to its awful customer service and deceptive labelling .

De tent werd snel geleverd. Prima kwaliteit/prijsverhouding. Wat een ruimte zit er in deze tent.

Toujours un service de qualité et une livraison rapide.

I bought the 10x14 Big Horn tent.
I live in the UK, so I was a little concerned if there was a problem, which there was a problem with one of the poles, to which CanvasCamp sorted and sent a replacement pole set to me within a few days, which was a relief to me. So thank you again for your help.

Great tent, the Oryx.
Heavy but it’s quality canvas!
One thing, if the tent is wet (from rain) and you open the door water leaks in because of the shape …; so get out quickly and wipe it dry if possible!

Great customer experience with Vanessa and her team. I bought a Sibley Pro 500 and returned it within 48 hours, although there is a return shipping cost I was very happy with Canvas Camps reply and refund. If you are doubting for fear of getting it wrong and losing money, you are in good hands.

I'm writing this review after two weekends 'testing' our new tent. We had some minor issues, but all our questions and the one small damaged part, were resolved very quickly and professionally.
We're really happy with the over all quality of the products we bought (tent, inner tent, awning, extra tent poles) and also happy about the customer service.

excellent customer service that helped me pick the right tent, and the tent got delivered within days, from Belgium to Germany. The product is fantastic.

Matériel de qualité professionnelle, facile à installer. Commande traitée et livrée rapidement. Pour la résistance et la durabilité dans le temps, notamment sous les conditions climatiques, je poursuis actuellement les tests.

Wir sind sehr begeistert von unseren Zelten! Sie stehen nun seit 2 Monaten. Wir nutzen sie gewerblich. Die Qualität ist wirklich sehr gut! Das Zelt hat alles was man braucht. Ob Belüftung, robuste Reißverschlüsse, reflektierende Zeltschnüre und mehr! Besonders schön ist auch das Zubehör. Wir haben unsere Zelte mit Kokosteppich und Überzelten ausgestattet um die Langlebigkeit zu verbessern. Wir haben vorab bereits 2 andere Hersteller gehabt und würden uns bisher immer wieder für Canvascamp entscheiden. Auch die gesamte Kommunikation war 1A!

Snelle bezorging en zeer goede kwaliteit. Ik bestelde de 3 hoek tarp van 2x2,5x2,5 m en een set palen. Beiden geleverd in een mooie katoenen zak.

Enige verbeterpunt zou zijn als de zakken gezamenlijk voor zak en stokken had kunnen worden gebruikt. Nu is de stokzak te smal voor de tarp en de tarpzak te kort voor de palen.