Really clear, caring, & accessible booking process with time taken to answer all our questions fully. Can't wait for our break
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Our trip was fantastic from start to finish, all the staff & the elves were welcoming,friendly & couldn't do enough for you,nothing was to much trouble.Mr & Mrs Clause made the trip magical for the c... Näytä lisää
Do not book with this company. Over Christmas they left hundreds of passengers stranded overnight in a cold airport terminal with no accommodation, no heating in -12, no food or warm drinks. Incl... Näytä lisää
Yet again my 2nd phone call to pay some off of our holiday, they made it so quick and easy, from day 1 I have had nothing but great communication with Canterbury travel, I just cannot recommend them e... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
There’s no better way to experience the magic of Lapland than with Canterbury Travel’s multi-award-winning breaks. Set off on an unforgettable family holiday to Santa’s enchanted home in Lapland. Not only will you meet the ‘real’ Santa in his magical Arctic home and play games with his special Elves, you will also enjoy husky and reindeer sleigh rides, drive your own snowmobile, visit a snow igloo and many more authentic Lappish experiences. Plus, you will have the chance to behold the spectacular Northern Lights. There is so much to see and do in this winter wonderland that will leave you with stories to share for years to come.
Yhteystiedot
Yhdistynyt kuningaskunta
- canterburytravel.com
4,5
Erinomainen
149 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 12 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Really clear
Really clear, caring, & accessible booking process with time taken to answer all our questions fully. Can't wait for our break
12. syyskuuta 2026
Oma-aloitteinen arvostelu
Another excellent service
Yet again my 2nd phone call to pay some off of our holiday, they made it so quick and easy, from day 1 I have had nothing but great communication with Canterbury travel, I just cannot recommend them enough,
9. syyskuuta 2026
Vastaus yritykseltä Canterbury Travel
Thank you so much for your wonderful review! 😊 We’re delighted to hear that your second payment was quick and easy, and that you’ve continued to receive great communication from the team at Canterbury Travel. It really means a lot to us that you would recommend us so highly. We look forward to helping you with the rest of your holiday plans! ✈️🌴
Best regards,
Donna
Canterbury Travel
So so friendly and there was no…
So so friendly and there was no pressure through out for any thing. They were also more than happy to answer a lot of questions..even when i felt silly.
27. elokuuta 2026
talking to a person instead of all…
talking to a person instead of all computerised..very personable and friendly
2. heinäkuuta 2026
Vastaus yritykseltä Canterbury Travel
Thank you so much for your kind words! We're delighted to hear that you appreciated the personal touch. We believe that friendly, genuine conversations make all the difference, and we're always happy to take the time to help. We look forward to helping you to create magical memories in Lapland with us later this year!
Best regards,
Donna
Canterbury Travel
Very easy to contact
Very easy to contact, and quick response. Felt at ease and handles exceptional
2. huhtikuuta 2026
Vastaus yritykseltä Canterbury Travel
Thank you so much for your lovely review. Your kind words mean a lot, and we really appreciate you taking the time to share your experience. We look forward to welcoming you to Lapland in 2027.
Best regards,
Donna
Canterbury Travel
Very informative gave us all the…
Very informative gave us all the information needed and then decided to make the booking
3. heinäkuuta 2026
Vastaus yritykseltä Canterbury Travel
Thank you so much for your review! We're glad our Lapland expert could give you all the information you needed and help you feel confident about making your booking.We really appreciate you choosing to book with Canterbury Travel.
Best regards,
Donna
Canterbury Travel
My trip advisor Lee was very helpful…
My trip advisor Lee was very helpful and spoke with me about everything
3. heinäkuuta 2026
Vastaus yritykseltä Canterbury Travel
We're so pleased that Lee was able to help and take the time to talk through everything with you. It’s important to us that you feel comfortable, informed, and confident with your plans. We really appreciate your kind words and hope you have a fantastic trip! 😊
Best regards,
Donna
Canterbury Travel
It was very easy
It was very easy, from initial enquiry to the quote sent via email. It wasn't complicated.
2. heinäkuuta 2026
Vastaus yritykseltä Canterbury Travel
Thank you for your feedback. We’re pleased to hear that you found the process easy and straightforward, from your initial enquiry through to receiving your quote for one of our magical Lapland holidays. We always aim to make things as simple and hassle-free as possible for our customers, and we appreciate you taking the time to share your experience.
Best regards,
Donna
Canterbury Travel
Wonderful customer service
Wonderful customer service, and advice, when booking our trip of a lifetime.
1. heinäkuuta 2026
Vastaus yritykseltä Canterbury Travel
Thank you so much for your review! We're delighted we could help you plan your trip of a lifetime. It was a pleasure assisting you, and we can't wait to hear all about your adventures. Wishing you an amazing time in Lapland!
Best regards,
Donna
Canterbury Travel
Very easy and friendly service
Very easy and friendly service. Loved how easy it was to get booked, after initially sending a request form with our details on. We had a phone call to discuss and confirm our requirements - didn't take long and the Canterbury sales team were very informative and helpful
3. kesäkuuta 2026
Vastaus yritykseltä Canterbury Travel
Thank you for your wonderful review! We're so pleased to hear that you found the booking process easy and our team friendly and helpful. It's great to know the initial enquiry form and follow-up call made everything straightforward, and that our Canterbury sales team could answer your questions and confirm your requirements efficiently. We really appreciate your feedback.
Best regards,
Donna
Canterbury Travel
Great insight and patience from…
Great insight and patience from Analisa, who was excellent throughout the process. Her knowledge was outstanding, and nothing was ever too much trouble. I would highly recommend her and am looking forward to the trip later in the year.
22. kesäkuuta 2026
Vastaus yritykseltä Canterbury Travel
Thanks so much for your wonderful review! We're delighted to hear that Analisa's knowledge, patience, and dedication made such a positive impression throughout the planning process. She'll be thrilled to know her support helped make everything smooth and enjoyable. Thank you for your recommendation—we really appreciate it, and we can't wait to help make your trip later this year an unforgettable experience.
Best regards,
Donna
Canterbury Travel
Lee was very helpful & informative
Lee was very helpful & informative. He made booking really easy and explained everything. Buzzing for our family trip to see Santa next year 🎅
1. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Canterbury Travel
Thank you so much for your lovely review! We're delighted to hear that Lee was so helpful and informative, and that he made the booking process easy for you. It's fantastic to know you're already buzzing for your family trip to see Santa next year—we can't wait to help make it a truly magical experience. See you then! 🎅✨
Best regards,
Donna
Canterbury Travel
I called to ask them to resend our…
I called to ask them to resend our booking details as I had recently lost all my emails.
Very efficient and helpful, I was relieved 😌
26. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Canterbury Travel
Thank you for your feedback. We're pleased to hear our team was able to assist you efficiently and resend your booking details promptly. We appreciate your kind words and are glad we could help.
Best regards,
Donna
Canterbury Travel
Excellent friendly service
I needed to amend our booking and Katrina was really helpful and sorted this out for me.
19. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Canterbury Travel
Thank you for your kind feedback. We’re so pleased to hear Katrina was able to help amend your booking and make the process smooth for you. We’ll be sure to pass your lovely comments on to her.
Best regards,
Donna
Canterbury Travel
Being an absolute novice at this whole…
Being an absolute novice at this whole experience, I cannot praise highly enough the knowledge and expertise of the staff able to advise us on what would best suit our family. This is a once in a lifetime trip and they were amazing with their advice.
4. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Canterbury Travel
Thank you so much for your kind words.
We’re absolutely delighted to hear that our team could guide you through the process and help you feel confident in planning such a special trip. We understand how important a once-in-a-lifetime experience like this is, and it means a great deal to know our knowledge and advice made a positive difference for your family.
We hope you have the most incredible time, and if there’s anything else you need along the way, we’re always here to help.
Best regards,
Donna
Canterbury Travel
Exceptional booking experience
The booking experience was brilliant. I phoned for a price for Christmas which was provided clearly with no hidden extras and a written quote detailing everything was emailed to me. I had some questions about the resort which were answered. The set out of the log cabin was explained to me. Our dietary requirements were dealt with without any fuss or issue. Before explaining any of the magic it was also checked that I couldn’t be overheard by the Children so it didn’t spoil the surprise. I phoned back the next day to book and again everything was dealt with clearly and also made to feel really special. Thank you Demi for making the process easy, really clear and also making it seem so special and magical.
4. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Canterbury Travel
Thank you so much for your wonderful review—it truly means a lot to us.
We’re delighted to hear that your booking experience felt clear, seamless, and special from start to finish. It’s especially great to know that all your questions were answered, your dietary requirements were handled with ease, and that the extra care taken to preserve the magic for your children made a difference.
Demi will be absolutely thrilled to read your kind words. It's lovely to see the effort she puts into creating memorable and personal experiences is reflected in your journey with us.
We can’t wait to welcome you for a truly magical stay in Lapland! If there’s anything else you need in the meantime, we’re always here to help.
Best regards,
Donna
Canterbury Travel
Great experience
Great experience, the staff is very welcome and vey entertaining. Nice gift shop at the end of the visit.
Will visit again in the future.
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Canterbury Travel
Thank you so much for your kind words! We're delighted to hear that you had a great experience and enjoyed our welcoming and entertaining staff. It's also good to know you liked the gift shop.
We truly appreciate your support and look forward to welcoming you back to Lapland again in the future!
Best regards,
Donna
Canterbury Travel
The most amazing time
The most amazing time
Very funfilled and organised trip
So magical, even for the adults!
Each activity gave you plenty of time , nothing was rushed unlike Tui customers who were complaining!
Just book it, you won't regret it!!
Shout out to Abi from
liverpool our magic star on the trip who made it that little bit more special!
2. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Canterbury Travel
Thank you so much for your wonderful review! 🌟
We’re absolutely delighted to hear that you had such a magical and fun-filled experience. It means a lot to know that you felt the trip was well organised and perfectly paced—giving you plenty of time to enjoy every activity without feeling rushed.
Your kind words about Abi will definitely be passed on—she’ll be thrilled to know she helped make your trip even more special!
Thanks again,
Donna
Canterbury Travel
The Company to use for Santa visits
Has the lapland itinerary down to a fine art
So much fun to be had.
4 stars as no discounts for seniors groups or young children.
14. maaliskuuta 2026
Vastaus yritykseltä Canterbury Travel
Hi Marilyn,
Thanks for your review. We're pleased you like the itinerary and that you're looking forward to having fun in Lapland. We really appreciate your comments regarding discounts for senior groups and young children. This is valuable feedback, and we’ll be sure to share it with our team as we continually review our offerings.
Best regards,
Donna
Canterbury Travel
Great customer service
Great customer service. I made an error on booking and they were very accommodating to help correct it.
10. maaliskuuta 2026
Vastaus yritykseltä Canterbury Travel
Many thanks for your review Michelle. Delighted our Aftesales team were able to help with your Lapland booking so quickly.
Kind regards,
Donna
Canterbury Travel
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