Candowe Ltd Arvostelua 

I just had to reject a pallet of firewood from them on delivery. I felt it was of poor quality (small logs fast to burn ) and a very meagre amount for the money charged.
Please be aware that if you are shocked as i was at the amount delivered and reject the order while it is still on the truck they charge you roughly £40 for shipping . They tell you have no legal right to refuse an item you have bought remotely on line without being able to see exactly what you are getting , without penalty .. they seem to think it’s your problem ,you feel you have been mis sold an item and expect you to cover the costs of delivery and return .. i would certainly do not not recommend buying wood from this company . In my opinion the wood is massively over priced and not of a quality that justifies the price and they revoke your legal rights because of small print .. i am writing this because i don't want anyone else to experience what i just have . I will share with you the email i have just received so you all don’t make the same mistake

“Alan you did not receive the goods you refused the delivery. Had you received the goods you have the right to return them to us and get a full refund”

I don't know about you , this is not the sort of people i want to be doing business with..

Product looks good and lives up to expectation. Delivery was a lot slower than desired or expected, but the service team remained open to dialogue. I will likely use them again next year/season.

What efficiency and the product was just as advertised. Good quality and value . Dealing with the people in the company was very easy and the whole process was seamless. Highly recommended 👍

Great product and service. Richard is very easy to deal with and the product is always high quality.

Excellent quality logs, well packed and good size. Delivery team cheerful and helpful. Would buy again

Very easy and efficient

First time I’ve used Candowe Ltd and will definitely use again. First class service, and quality split logs. Highly recommended

Logs are a great price, they are perfectly dried in large crates and well packed. The delivery was quick and great customer service. I wont be going anywhere for logs in the future

Best service have ever had. Logs are exceptional quality and price is good.

!BEWARE!

Their delivery driver turned up smelling of booze and hobbling around on crutches, and asked me to manually lift two tons of logs off the back of his truck as he couldn’t get it off.

Company refused to issue a refund, by claiming I rejected the delivery.

I have tried many log companies but came across Candowe and seeing the prices and crate size gave them a go. They are simply the best logs I’ve had perfectly dry excellent size for my 5 kw log burner, no dross or rubbish hidden in the stack ( not always the case with some companies) just quality logs and a huge quantity very tightly packed into a huge crate. Once unpacked I had to extend my storage area as there were so many logs.
Delivery was quick and right up to my chosen place I simply can not fault this company who even give me free bags of kindling.
I won’t be going anywhere else for-logs in the future.

Can’t remember how I came across Candowe. I’m very glad I did.
I’d been with my present supplier for about 9 years, who had provided a good (if not sometimes pricey) service. However, looking at the product data of each, Candowe’s pallets are 13% larger and cheaper. Four ‘free’ bags of kindling was not to be sneezed at.
Overall a standard pallet of Birch logs from Candowe with the kindling thrown in and accounting for the extra volume of wood equated to a saving of £88. A no brainer, as they say.
But are the pallets delivered as a kerb side drop off or will they be put into my garage (like I’ve been used to)?. An email to Candowe was quickly answered the same day with an affirmative – and it was a Sunday! My order confirmation quickly followed with further coms regarding delivery dates.
The items were delivered on the due date and the pallet sited in my garage. Puuuuurrrrfect.
A seriously amazing 5* service. Well pleased.
PS. The birch logs burn with a lovely flame and give off a good amount of heat (and light!). The log sizes are well sized for my 6kW log burner – I used to get too many logs that were very large from my previous supplier, which I had to chop to a smaller size.

Great experience with this company and will definitely use them again. Great communication and great delivery from them. Wood is very well sized also. As said before, I'll use them again.

Proper kiln dried logs, not like the gash from the forestry lads. We have a long, thin gravel drive, not suitable for a wagon so I said just drop the pallet at the gate. Returned home to find the courier had got the pallet down the drive and dropped in the yard. Look no further for proper logs and helpful staffs.

Received crate today and very disappointed . The logs are no more that Kindling , I will probably burn through a standard crate in a few weeks , which is probably what they want . These Are sticks not logs. Will not be buying from this site again , very poor quality.
Would send it back if I could !

This was the fifth time I have ordered logs from Candowe. They always burn well with good heat. My last order was submitted on Wednesday and delivery was on Friday morning

Quick delivery and quality split logs, the price was very cheap I recommend them

Hi.
I just bought garden black earth with great discount.
Cheers

I bought top quality split logs which were delivered and supplied on a water proof self contained log pallet.
So handy - looks nice too- fantastic hot burn - good value for money-
I would recommend this company to anyone with an open fire or log burner.