Canadalightingexperts Arvostelua 

1 364
TrustScore 3.5/5 tähteä

3,3

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

This is not a Canadian Company, they are based in the US. Their customer service is not great, the agent hung up on me when I was challenging her on the transparency of their ships in 3 days statemen... Näytä lisää

Saanut 5/5 tähteä

I used Canada Lighting Services for a lamp I saw and wanted. I was told it had been delivered but I had just moved and didn’t realize I had forgotten to update mailing. I was in a tizzy because it w... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

This was my first time ordering from Canada Lighting Experts and I really didn’t know what to expect. Well, I am so glad we went with them because moving forward, this will be our go-to store.... Näytä lisää

Saanut 5/5 tähteä

I was shopping around to compare price of a particular, expensive, outdoor wall light. To my de-light (no pun intended) it was half the price of the one I saw on another very popular home furnishings... Näytä lisää

Yrityksen tiedot

  1. Koti & Puutarha

Erilaisten ulkoisten lähteiden tuottama tieto

Guaranteed Lowest Prices on Lighting to Canada. Pay No Duties, Taxes or Brokers Fees on Lighting or Light Fixtures with Canada Lighting Experts! Shop Lighting Now.


Yhteystiedot

3,3

Keskitasoinen

TrustScore 3.5/5 tähteä

1 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 87 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 2 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,3

Kaikki arvostelut

(1 364)

43 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

I had an issue with a faulty ceiling…

I had an issue with a faulty ceiling fan, and I dealt with Gerard in Customer Service regarding a replacement fan under warranty. Gerard was quick to arrange for a new fan; the whole process was completed in less than 10 minutes. He was friendly and explained how the process would unfold. I received a shipping number from FedEx the next day and my new fan is expected to arrive in a few days.

8. elokuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Company are scam artists

Company are scam artists. No indication what so ever that they are a US company, worse, that they charge USD. This company BS’s the public into thinking they are a Canadian company, which is despicable. I cancelled an order one hour after pressing the order button at the end of a business day. They acknowledged the cancellation, then, the next day shipped the products, billed my card, and will not return any emails or even calls. Do NOT buy from these scum bags. Look closely at the reviews, most of the negative once says the sam thing, posing as a Canadian company, and no indication of charging USD…yet, they keep lying over and over in their responses to complaints. When you have to make the same excuse over and over, you are in the wrong!

4. elokuuta 2025
Oma-aloitteinen arvostelu
Canadalightingexperts-logo

Vastaus yritykseltä Canadalightingexperts

I’m very sorry to read about your experience and how frustrated you’ve been left feeling. I want to assure you that we are not trying to mislead anyone, and I regret that the way our pricing and location are displayed gave you the impression otherwise.

Your feedback is important, and we are actively reviewing how we communicate currency and company location to prevent experiences like this going forward. I understand this situation has damaged your trust in us, but I want you to know your concerns are being taken seriously and shared with our leadership team.

If there’s still anything we can do to help resolve your order or provide further support, please let me know.

Saanut 1/5 tähteä

A scam

A scam. Prices are in US dollars. This is not a Canadian company. I tried to log into account after making an order and my account disappeared.

16. heinäkuuta 2025
Oma-aloitteinen arvostelu
Canadalightingexperts-logo

Vastaus yritykseltä Canadalightingexperts

Thank you for your feedback. I can confirm that we are a U.S.-based company, and that information is noted in several places throughout our website for transparency. I’m sorry if that caused any confusion.

If you noticed a lower price shortly after placing your order, we do have a 14-day price adjustment policy, please don’t hesitate to reach out through www.orderhelpdesk.com, and we’ll be happy to take care of that for you.

As for your account access, that definitely shouldn’t be happening. Please reach out to us with your order number or the email address used, and we’ll gladly help you get logged back in or send your order details directly.

Saanut 5/5 tähteä

Great Experience

We have ordered from Canada Lighting Experts several times. Each time the orders have come quickly with no issues. This time, one of the glass shades was cracked. We notified the customer care team, sent a photo, and they immediately ordered a replacement for us with no hassle. Very happy with their service and would use them again.

2. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

They are complete scammers

This company is in the USA!!! They go by another name of Bellami or one stop lighting!!! Do not purchase from this company or these people! They constantly lie! No phone number to reach them!!! I Ordered a ceiling fan 2 weeks ago from them it said delivery in 3-5 days! No fan yet no refund no tracking information! You cannot phone them @ all phone number is an automated service!
No one answers you for days! and all they say is you should get it soon! Order number 11978043 paid in full I have chatted with your online people all they say is you should get it soon! told 2-3 days in customs now 5! Absolute Joke!

15. toukokuuta 2025
Oma-aloitteinen arvostelu
Canadalightingexperts-logo

Vastaus yritykseltä Canadalightingexperts

We’re very sorry for the frustration and delay you've experienced, and we completely understand your concern.

As of now, a full refund has been issued for your order. If there's anything else you need or if you have any further questions, please don't hesitate to reach out to us at www.orderhelpdesk.com - we’re here to help.

Thank you again for your patience, and we truly regret the experience you had with this order.

Saanut 1/5 tähteä

I purchased from this site last night

I purchased from this site last night. No where during your search does it say the prices are in American. Why would I think they would be when it is called Canada Lighting!!!! When my sale was posted to my credit card I saw that the price converted to USA dollars. I called first thing this morning or chatted with an online agent. The order has not been filled and I asked to cancel my order and a refund.I was told they are not sure if they can do that!! Lets see if they respond to this message with a full refund or ignore me.

22. toukokuuta 2025
Oma-aloitteinen arvostelu
Canadalightingexperts-logo

Vastaus yritykseltä Canadalightingexperts

Thank you for your message, and we’re sorry for the confusion and concern surrounding your recent order.

CanadaLightingExperts.com was founded in 2008 by our parent company, 1StopLighting.com. While we are a U.S.-based company, we created CanadaLightingExperts specifically to better serve our Canadian customers. Our location and company background are available on our "About Us" page and in several areas throughout our website.

Because we recognized how many Canadians were shopping on our site, we designed CanadaLightingExperts.com to showcase only the brands that ship to Canada. We also worked directly with suppliers and shipping partners to create an efficient cross-border shopping experience.

We understand the pricing concerns and apologize for any confusion about currency. While pricing is listed in USD, we’re always happy to clarify and work with our customers to make things right. Since your order has not been filled, we’ve gone ahead and processed a full refund as requested.

If you need anything further, please don’t hesitate to reach out via www.orderhelpdesk.com. We appreciate your feedback and the opportunity to improve our customer experience.

Saanut 5/5 tähteä

Great customer service

I had a great experience with Jay Pee who recently helped me to track down my order. He provided me with detailed information about a carrier as well as tracking details. Thanks Jay Pee !

6. toukokuuta 2025
Oma-aloitteinen arvostelu
Saanut 2/5 tähteä

US company

US company
Made in china
Deceptive website, their prices is in USD

Keep our Canadian money in Canada and spend it here

10. huhtikuuta 2025
Oma-aloitteinen arvostelu
Canadalightingexperts-logo

Vastaus yritykseltä Canadalightingexperts

We want to clarify that we indicate that all prices are in USD at multiple points throughout the site, including during the checkout process, to ensure transparency for our customers.

We understand that international transactions can sometimes lead to unexpected charges due to conversion rates or bank fees, which are unfortunately outside of our control. We always recommend reviewing your bank’s currency conversion policies when placing international orders.

If you have any questions or need further clarification, we’re more than happy to help.

Saanut 1/5 tähteä

Not a Canadian Company contrary to name

My wife purchased from this company . They had numerous discounts and with the name she thought that she was paying in Canadian dollars from a Canadian Company . Only after she checked out did she find out it was US dollars . She immediately tried to cancel the company . They shipped the item anyway . It came in a damaged box . Their customer service would not help .

16. huhtikuuta 2025
Oma-aloitteinen arvostelu
Canadalightingexperts-logo

Vastaus yritykseltä Canadalightingexperts

Thank you for your feedback. We’d like to clarify that our website states prices are in USD in several places, including during the checkout process. This is to ensure transparency for all our customers. Orders begin to process immediately, so a cancel request is not guaranteed, however, we can assist with processing a return or a replacement. If you need any further help or have any questions, please don't hesitate to reach out to us at www.orderhelpdesk.com. Thanks!

Saanut 5/5 tähteä

Big shout out to Ann today

Big shout out to Ann today. If orders are shipped by mail I use a mailing address but if it comes by courier, it has to have a different address or I end up having to hunt down the parcel. I put the wrong shipping address on my order. The label had already been generated. Ann hunted them down and caught my parcel before it left the warehouse and was able to change the address. Thank you And thank you, Canada Lighting Experts

28. maaliskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

GREAT SHOPPING at Canada Lighting

We have made many purchases from Canada Lighting, which is located in California.
We love our Artcraft ceiling lights and our stunning outdoor lights.
Fast shipping and it is FREE.
Amazing customer service, that really stepped up to plate with a concern that I had. Thanks to Anne this was resolved quickly and very fairly.
Would recommend this company!
Immense thanks,
🦋🇨🇦Rosemarie Taylor

25. maaliskuuta 2025
Oma-aloitteinen arvostelu
Canadalightingexperts-logo

Vastaus yritykseltä Canadalightingexperts

EDIT: Hi Rosemarie, I appreciate the additional details. It's rare but occasionally replacements are needed and if your item is having issues, we're happy to take care of that for you. One of our customer service leads will reach out to you within the next 24 hours to discuss resolutions to everything you listed above.

Have a great day!

Hi there! Thanks for reaching out. I'm requesting more information through this platform, so I can dig into this more for you and reach out directly. Please let me know your order number, or you may reach out to our customer service team directly at www.orderhelpdesk.com. Thanks!

Saanut 5/5 tähteä

Great customer service!!

Great customer service!!

26. maaliskuuta 2025
Oma-aloitteinen arvostelu
Canadalightingexperts-logo

Vastaus yritykseltä Canadalightingexperts

Thank you so much for the kind words! If you need anything else, please let us know!

Saanut 1/5 tähteä

Not a Canadian company.

Not a Canadian company.
they will charge you in USD and then import duties on top of that. terrible

18. helmikuuta 2025
Oma-aloitteinen arvostelu
Canadalightingexperts-logo

Vastaus yritykseltä Canadalightingexperts

Hi there! Thanks for reaching out. We are a US-based company and we have it posted we charge in USD in several places on our site, including during check-out before credit card information is added, in our "About Us" section, as well as our FAQ. However, we do not charge duties and taxes. I hope this helps!

Saanut 5/5 tähteä

Quick and helpful assistance

Ann was patient and very helpful in resolving my issue for a replacement part for a fan I had purchased over a year ago. There were several emails back and forth that she responded back very quickly.

26. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Not CANADIAN!

I had a terrible experience with Canada Lighting Expert. They claim to be a Canadian company, but they are not. Nowhere during checkout does it indicate that the prices are in USD, which is misleading and deceptive. This is a clear case of false advertising.

Their customer service is non-existent – they rely on AI bots to handle issues, and they refuse to take responsibility for their mistakes. The company acts more like a dropshipper than a legitimate business, which makes it feel like you're dealing with a middleman rather than a trustworthy retailer.

Do not buy from them! Save your time and money and look elsewhere. Local Canadian Store!

27. helmikuuta 2025
Oma-aloitteinen arvostelu
Canadalightingexperts-logo

Vastaus yritykseltä Canadalightingexperts

Hi there! Thanks for reaching out. We are a US-based company and we have it posted we charge in USD in several places on our site, including during check-out before credit card information is added, in our "About Us" section, as well as our FAQ.

Our customer service team is available via chat on our site 6am - 3pm PST; our helpdesk is available 24/7 and found at www.orderhelpdesk.com. We do dropship directly from the vendors, as we are an authorized retailer for hundreds of brands. I wasn't able to locate an order under your name, but if you need assistance, please don't hesitate to reach out so we can look into your situation!

Hope this helps!

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