Cabotswood Boots Arvostelua 

Poor quality, not as good as previously purchased, cheap plastic smell .Disappointed and now can t contact anyone to get a refund or send back.

Purchased boat shoes via Amazon. Fell apart within two months and customer service was terrible. Sent them to Cabotswood at my own cost to be told they had been ‘well used’ - after two months!!! Terrible quality products.

Boots didn’t fit well - too long for my short legs. So I returned them and waited a couple of weeks for a refund. Didn’t hear anything so emailed them, no reply a week later so I called them and they put through the refund. They deducted £5 and I’d already paid £6.95 delivery so it cost me £11.95 total to try on a pair of boots. Not impressed.

Returned some boots at my own own expense. Boots were returned and I had a tracking notification. I contacted them as I’d not had a return 10 days later, they said they would sort it. Three days later I contacted again as still no refund, they said they had put it in my PayPal account. It wasn’t there so I contacted them again….im still chasing my refund. Do not buy from this company.

The boots are terribly made, it will destroy your feet. Do not trust them on their sizing nor on the quality they purport. To top it off, their customer service is atrocious.

You've been warned, do not deal with this retailer.

Horrible experience. Never buy from them.
Firstly I emailed them to cancel my order literally with in a few minutes. No response to that email and boots were dispatched nonetheless. Next I wanted to return. Apparently sale boots return is not free. Obviously since I initially wanted to cancel it which they did not, the return has to be paid by me.
Thirdly, i sent the returns to the address mentioned on the website which is a fulfilment center and the return was delivered but no response from the company yet. I have emailed them but clearly no one checks emails here. Its a waste of time and money. I doubt they will read this review either. But i am putting it out here for the benefit of others

I found some great looking boots, that were described as durable and suitable for country walks - just what I needed. I checked and checked the size guide as I have big calves, but was assured that the boots (Burleigh) would fit.

Sadly, when they arrived, they didn't. I could barely zip them up. I took photos of the measurements of the boots and demonstrated that they didn't match up with the size guide available online.

Customer service have been very slow - and I need to pay to return the boots. They say that they stand by their sizing guide, despite me proving that the boots I received are not the same as the guide.

They did offer to replace the boots with another style, but given the sizing guide is misleading, I don't want to risk it.

Lastly - the company doesn't seem 100% - the website is Cabotswood.com, the customer service contact is @footwearbrands.co.uk and their business name in the Contacts is Long Ashton Shoe Company.

I've also noticed that the boots I bought have been significantly further reduced in price.