butters john bee - Estate and Lettings Agents Crewe Arvostelua 

Nearly 5 years in the property and still have numerous issues wrong including a boiler that has never worked correctly - they sent someone around numerous times and they say they need a part for the boiler, then they disappear. Still no fence - they get the cheapest workmen in possible so the issues are never properly resolved. Piss poor.

We moved into a property on the 8th November, reported maintenances issues straight away (windows not closing, faulty shower, door handles faulty). We called Butter John Bee Crewe multiple times to chase this up and was passed onto the property managers each time (Lacy and Ben) both said they would sort this asap every time and call back. Each time we have not had a call back from either them and had to re chase this up. We’ve now lived in this rented property for almost 5 weeks, the windows were only just fixed last week and everything not fixed yet. When speaking to the contractors who came out to fix the windows, they had said they’d only been made aware of the issue a few days prior despite us reporting them weeks before. The service and attitude of property management is not great at all. We are paying for a service each month and we’re not getting it, this is absolute ridiculous and I wouldn’t recommend anyone to go with this estate agents when looking for somewhere to rent.

We have received an excellent experience as a tenant with Marcin, nothing was too much trouble. We completed all the paperwork for the tenancy which was easy and Marcin explained all the steps well. We received great communication and updates throughout the process.

Thanks for your help Marcin

Disgusting company! Nothing but a bunch of lazy unscrupulous animals who just con people rip people off and threaten with pathetic warnings! They fail miserably to carry out repairs to properties they rent out for home owners!stay away from these idiotic bunch of cowboys! They are liars thieves and scumbags

Very unprofessional nd unrealistic valuations, nagging to sign the contract quick to earn money from the auction and auction search pack. Poor photos, not giving updates, many people engaged so no one responsible. Everytime when I called for an update or with other questions I hear someone call you back, which never happened. An awful experience, keep away or check through your agent well.

Honestly don’t know how they manage to sell houses.
Tried multiple times to arrange viewings over the phone with no luck. Even visited in person to try and arrange viewings, but yet again no call back or arrangements made.
Waste of time.

I needed to write a review that I couldn’t resist . Phil at Butters John Bee. Extremely helpful, ensured that I was taken care of and I would say deserves a raise. Happy to have been in such good hands and pray that he continues to thrive for excellence. Brilliant Guy he is

I am getting missed calls and voicemails daily from this estate agents about a property I know longer live at. Awful experience and won’t seem to leave me alone.

I spoke to a lovely girl today, Lacey. From the minute she answered the phone until the end of the call she was very professional, friendly and attentive. She not only helped me with my query but also offered me extra information that I hadn’t even thought about. She is a credit to BJB.

Put my mind at rest … very professional… thought I had a complicated issue to sort out … was easily sorted out and processed … why go anywhere else to be Frank .. excellent service from Phil …. Hats off

PHIL from Crewe agency was amazing today. He helped me a lot, great person ! I think everyone should have this type of experience that i had today with Phil, there are still some good and kind agents! Well done, Phil, i recommend him to everyone

The property management team & Ben Parry in particular have provided an appalling service. I would suggest you avoid at all costs.

Really grateful to Sam in BJB Crewe office. Incredibly professional, knowledgeable, patient and have gone out of his way to help with everything and even arranged a viewing late in the day to suit my restricted availability. All my phone calls and email queries have been dealt with quickly and efficiently. Just exchanged on 2 BTL properties in central Crewe and hope to secure more in the future. Adrian and Marcin in the branch has also been at hand to help me. Felt very welcome when I first visited the Crewe office - friendly staff - made such an impact to me esp. after being on the road for 4 hours!! Highly recommend Sam and his colleagues in BJB Crewe Sales, Letting and Mortgage Broker. Thank you Sam for everything and please keep me on your mail lists of new listings.

I tried to book a viewing for couple days now. Always someone will call me back, of course no call back. Decided to view different properties from more reliable agency. L

Have had a bad experience with BJB overall in the letting of my property, however, since been moved from Hanley to Crewe office and things have been much better. Been very impressed with my limited but productive contact with Marcin Strzelec. He has been very helpful even when not his remit to do so. Also has used his initiative on a small but necessary matter that I requested be completed.

Avoid!

Trying to purchase a property, made an offer within 1 hour of viewing and waiting nearly a week for feedback when we have to be chasing. I would not trust these people to sell my house if they dont go back to buyers.

This is aimed at the Crewe branch specifically. Never answer the phone or emails.

Update - the manager did reach out to say he was off today and would contact tomorrow as per complaints procedure- guess what no contact. Not even an apology from him or even his director. Shambles

It's my first time renting a house out and I would highly recommend Corrie from the Crewe branch very helpful and friendly

Incompetent estate agents. They don't ring you back or provide any confirmation by phone or email about offers being rejected. They're untruthful & dishonest. We were told we had to go through their broker to get a good chance of getting a mortgage as there were other offers. They then told the seller not to go with us and to go with another couple (who then pulled out and we were asked if we wanted to put an offer back on).
Clearly chasing commission and primarily on the sellers side not the buyers. We wasted a ridiculous amount of time back and forth with them and got nowhere, I absolutely do not recommend you sell or buy here.

Phoned and emailed to view a property for three day told someone would call me back , no reply. Managed to arrange a viewing which was then cancelled due to someone else having the keys. Arranged for the follow day only to be cancelled again but they were able to do the viewing later in the day at a time I had distinctly told them I was not available.

BJB property management has to take accountability for the appropriate maintenance of all their property which I am disappointed to say that they have failed at and are so incompetent at. Sadly enough this sort of practice leads to business discontinuity as customers are left very dissatisfied.