Busseys Norfolk Arvostelua 

My experience at Busseys Norwich was defined by excuses, broken commitments, and a stunning lack of customer care. As a serious buyer ready to purchase a £50k BYD, I was treated with utter indifference.

The issues started when I was told I couldn't test drive the Sealion on a weekend because it was "the manager's car, and the manager doesn't work weekends." This immediately felt unprofessional. After rearranging a test drive for the Seal (due to their initial unavailability), their phone system became a farce. On Friday, I was met four times by the same pre-recorded voicemail from 'Victoria' falsely blaming me for a faulty line before hanging up.

Eventually, I rebooked for Wednesday the 14th to drive a Sealion, confirming with Jake. I took a morning off work and arrived as agreed. Not only was Jake unavailable, but I was then told the Sealion had been booked out for the morning. My confirmed appointment meant nothing. Critically, no manager appeared to apologise or resolve this, a consistent theme of managerial absence.

When I pointed out their prices were £2-3k higher than another dealership, I was met with shrugged shoulders. The complete lack of initiative, from weekend test drive policies to on-the-day failures and pricing apathy, is breath taking. I will be taking my business elsewhere and sharing this cautionary tale widely.

The whole team at Bussey's Attleborough were fantastic.The front team and the mechanics, all really friendly and know their stuff. Jon was very helpful and patient, showing us and explaining the differences in all the models. Excellent service, not hard pushy selling.

At BYD Norwich we have dealt with Brandin from the beginning of enquiries for a new lease.
He has been friendly, polite and knowledgable with enthusiasm if the product.
Today we collect our new Seal.

Great customer support and communication.

Millie was so helpful and pleasant
Superb

Great Customer service , Friendly and helpful throughout the whole process

They "don't trust people on the phone"..... Not the sort of business I want to deal with. In the process of trying to buy an Ineos Grenadier, I was told that the first to put a deposit down will secure the car and the other interested party was going to sleep on it overnight. I asked what the best price they would do is - I agreed their proposed number and said I would pay a deposit. The sales person said they would check their suggested price with "management" and call me back in 5-10. Nothing. Called them. Nothing. Email.... and I get a paragraph back explaining someone has just come back from a test drive and they are with them at the moment... which raised suspicions because who types out a few lines of email while they are with a customer? Then 1.5 hrs after saying I would buy the car, they call saying the other customer has bought the car. Although not stated, I believe they used the time to call the other customer, to bid up the price (without offering me the option of upping my price), or simply selling it to them at the price I was given (although they said they paid the full price - but who knows with these guys?!). And the reason.... "management much prefers people who come into the showroom because they don't trust people on the phone as they are more likely to back out even when they pay a deposit". Which is an issue for anyone in the south east (my nearest dealer is a 3.5 hr round trip - Busseys was my next closest at 4.5hs), and throughout the country, who wants to buy an Ineos, given the scarcity of dealers. So you have been warned about these guys. Sneaky dealings . And you are a second class citizen if you can not present yourself in person. I offered them the opportunity to respond to my concerns last week, before posting this review. They said "management" would reply on Monday. I sit here Wednesday afternoon with no response from "management".

The story has a happy ending for me - I have bought a better car from another dealer in my perfect spec, who by contrast, has been an absolute delight to deal with (and who's "management" do not have trust issues!).

Excellent service and facilities, and will hopefully return next year for service and mot.

Whilst looking for my next company car, visited Busseys BYD, and was looked after by Millie, who despite potentially not seeing the actual sale of the vehicle could not have been more helpful, facilitating test drives of the vehicles I was interested in. 1st class customer service, thank you. ☺️

Excellent service from Jake,bought many cars

We were extremely satisfied with the service we got at Busseys when buying our new BYD car, Daniel who dealt with us was outstanding, he went above and beyond and we would not hesitate at buying from him again.

We were extremely satisfied with the service we got at Busseys when buying our car, Millie who dealt with us was outstanding, she went above and beyond and we would not hesitate at buying from her again
Would highly recommend

Mille green was great

Easy process throughout. Look forward to my new car

I recently bought a brand new BYD today. My sales rep Brandon White has been exceptionally good and I would recommend him to any body.

Amazing service! Jake looked after us so well and even gift wrapped our new car!! Made the whole experience so easy and no hard sell either just lots of listening to what we needed. Highly recommend!

Bought a Dolphin Surf from Millie Green today at BYD Busseys. Millie gave an excellent service answering all my many questions in a very friendly professional manner. Wouldn't hesitate to recommend BYD and Millie at sales.

Excellent service from Jake. Great communication and kept me up dated with the progress of my order.
Extremely helpful, polite and excellent customer service. Would highly recommend.

Busseys are a helpful and friendly firm who treat you as individuals and the work undertaken is first rate,I would have no hesitation in recommending them to anyone as they could not be more helpful or obliging.

Incredible customer experience here & would highly recommend!! Simon was amazing, communication & updates were top notch!!
Thank you!!

I received an amazing service from Jake and Simon at Bussey. I purchased a car which I did not realise would be available next week. Being unable to pick it up then, both Jake and Simon pulled some strings to ensure that I was able to collect the car with a 2 day turnaround time. Absolute please working with them and I am over the moon with my new BYD Seal U!

Great communication, really friendly, helpful and great knowledge of the cars.