Burco Arvostelua 

We had 7 Burco 20L autofill boilers which began to have problems after 4-5 years. Repairs were carried out but other components began to fail. We made the decision to replace with a newer version of the Burco autofill boilers and went with the 10L model. 2 out of 7 of the 10L models have failed within 2 years. The electronic controller failed in both. Such poor performance has lead to the decision to replace rather than repair. We will not buy Burco again.
22/08/2025 I have been made aware that Burco is supported by GlenDimplex in Ireland and by RKW in the UK. This review is a comment on the release to open market of inferior electronics within Burco autofill boilers, NOT on customer care by any of those companies.
26/08/2025 Burco brand 10L autofill boilers are still for sale in the UK today. This is the point of my review.

Alison over the phone made a very painful challenge of trying to find a specific part very easy. Even to the point where she sent me link for purchasing on another website.

Thank you

Genuine help in dealing with a frustrating problem. The retailer was useless, Amazon very difficult but dealing with Burco directly resolved the issue promptly and efficiently.

I had an issue with my water boiler but the customer service/technical team were amazing. They helped to sort out my issue and were so professional and helpful. I wish all customer services were like Burcos. Will definitely continue to use their products.

Fairly good communication from Burco. The customer service rep persisted until the issue was resolved and provided helpful information in order for us to resolve the issue.

I spoke with Clare with my inquiry and she was fantastic with her helpfulness and knowledge of my problem.

Absolutely flawless customer service (thank you Allison!). She went above and beyond to replace a faulty bit of equipment, and sorted it super quickly so we'd have it for Glastonbury.

Very impressed, highly appreciated!

The team were very helpful and supportive, resolving the problem as quickly as possible via emails and two phone calls.

Thank you all.

Exceptional customer service and support from Tracy in the Burco team.

Very helpful lady eventually we tracked down the part required although now out of date.

Had a few technical questions before buying a product. Clare quickly answered what she could and found out from the technical team the answers to my other questions. Very helpful

I contacted Burco about my Water heater, a Redring WS7, which has never let me down over time. I required some information about parts, so I spoke with Phoebe initially and then Clare. Can I just say it's an absolute pleasure to deal with these consummate professionals? Nothing is too much trouble. I wholeheartedly recommend this firm to everyone.
Many thanks for your help..

Derek.

I phoned Burco as our water tank had broken. They didn't sell the replacement parts any more but went over and above to identify what I needed, send me the part numbers and possible suppliers. when I couldn't describe the part properly they were happy to have a photo and then get back to me. Thanks Phoebe you were great.

Customer service was excellent when were struggling with a water boiler. All sorted out and very happy with Burco.

Our boiler lasted 2 weeks before needing a descale which didn't seem right. Contact cust service who said to carry out the descale. This was done but the message shorlty after re-appeared. We were given a sequence to carry out to reset the boiler. It then developed a level fault and constantly overflowed from the overflow pipe. We've had to wait weeks for an engineer to come out and they have just confirmed the level sensor is faulty.
The service is poor, contact Burco who put you in topuch with Redring who then pass it on to Glen Dimplex who then pass it on to Barlows!

We are now likely going to wait a few more weeks for an update as the ticketing system is slow at best.

We won't be buying Burco boilers for any other sites after this.