Bunk Campers - Edinburgh Arvostelua 

I rented a Motorhome Europa with a Queensizebed, as seen in the pictures on the ADAC Homepage in Germany.

When we arrived in Scotland the Europa Motorhome was only available with 2 Drop Down Beds. On my request they told me that Europa only has these beds. And there would not be something other available.

So we paid more than 5K € for a Motorhome that we did not want. The mattresses are so thin, we had to buy 2 toppers for 280 £ or cancel the trip to avoid back pain.

The briefing was not detailed. We found out how everything worked in the first few days. After 2 days, the TV stopped working at all.

So who is to blaim for that. Even your pictures just show examples of Motorhomes and not how they really look like. That is not ok.

We received a very warm welcome. The motorhome was in good condition and as described — only the Android feature was missing, but that wasn't a big deal. We then spent eight wonderful days exploring the beautiful countryside (Loch Lomond, the Isle of Skye, etc.). The Bunk team were always ready to listen if we had any concerns.
I would recommend taking the value pack to cover the mirrors with insurance, as the roads are very rough and it's easy to damage them.

In short, thank you, Bunk team, for this incredible experience! I highly recommend it!

From pick up to drop off, the customer support was top notch! What a great crew of people!

Efficient and welcoming service, great van and Scotland is absolutely stunning - it’s like it’s been built for campers!

Had a great time in scotland with a perfect camper

terrible.

When we first rented the car, the small mirror attached to the passenger-side side mirror was already very loose. We had to reattach it every time we parked.

As you know, the roads in the UK are narrow and often holes. One day, when we stopped to park, we noticed that the small mirror had fallen off.

This mirror was clearly unstable from the beginning, and it should have been properly checked before the car was rented to us. Since it was a product defect, we believe it is not our responsibility.

No accident occurred, and we are only filling out this form to explain the situation clearly.

The small mirror below the side mirror fell off at an unknown time and place. Since the damage was minor, I declined to file an accident report, but the rental car company did not accept this

Vse je na visokem nivoju, tako da sem priporočal tudi prijatlom.

Lovely camper friendly staff. First time trying a camper. Will certainly be back

Right from booking nothing was too much trouble & the girl who booked the motorhome to us was super efficient ; knowledgable. Will definately use them again.

Great rental company. Great stuff and motorhomes!

Very helpful staff at the Edinburgh site. Nice motorhome, although the one we had may not be good for the more senior users.

Trustpilot does't allow for a sufficient number of characters to provide a complete, detailed, explanation, so here's the bottom line:

Bunk Campers will NOT help you if you have a problem. They will give you a phone number for someone else.

Bunk Campers will ABANDON you if there is a problem with your vehicle (I have the support emails from their management acknowledging this fact).

Bunk Campers will not partially reimburse you for time (DAYS) where you were unable to use the vehicle during your holiday/vacation due to lack of maintenance on their part.

Be aware, Bunk Campers doesn't care about you...only your money!

UPDATE to response from Bunk Campers: Both Amy Smyth, Fleet Mgr and Nicole McCrudden, Customer Service BOTH have stated that thl (parent for Bunk Campers) stand by the actions of the company and feel that I was properly cared for with my disastrous experience. Trying to spin by offering to speak with me directly is marketing fluff, as thl management already walked away.

Ma première expérience en 2019 a été bonne. Ma seconde expérience en avril 2025 a été catastrophique. Notre expérience a été très décevante lors que nous sommes allés récupérer notre VAN aménagé le 10/04/2025 puisque nous n'avons jamais eu le véhicule commandé 4 mois plus tôt mais un camping car de 7 mètres de long. En arrivant sur le parking j'étais surpris de n'apercevoir aucun van aménagé mais uniquement de gros camping-car. Lorsque nous nous sommes présentés à l'accueil et lorsque nous avons signé les documents on nous à jamais prévenu que nous n'aurions pas le véhicule souhaité. Nous reprochons à bunkcampers de ne pas nous avoir prévenu en amont et de ne pas nous avoir prévenu une fois sur place. Nous avons été mis devant le fait accompli sans solution alternative (1/2 plein de carburant offert). Le gabarit du véhicule proposé ne correspondait pas aux vacances que nous souhaitions réaliser. trop large pour les routes Ecossaises. Trop long pour voir se garer. Trop imposant pour pouvoir se garer dans de beaux endroits sauvages, nous avons été obligé de nous garer dans des camping tout le long du voyage alors que cela n'était pas notre projet. Il faut oublier la "van- life" c'est un mensonge. Il faut savoir que certaines routes sont également interdites aux camping-car. Nous avons le sentiment d'avoir été volé, trahi par la promesse initiale vendue par cette entreprise, qui soit disant propose des van-aménagés mais nous ne les avons jamais vus. Ils vendent sur leur site internet la VAN-LIFE mais pour nous cela s'est transformé en GROS CAMPING CAR LIFE, c'était très décevant ! Je déconseille cette entreprise

I traveled from the United States. Google search brought me to Bunk Campers. Booking my camper was easy and clear on the website. The price was great. The staff throughout the entire process were friendly and helpful. The camper was spotless and well maintained. Fantastic experience!!

great vehicle, no specific issue, staff friendly

Amazing experience, great vehicle, clean and nice as expected. Thank you Edimburg Team.

Service, configuration of the campercar

Super Service. Wegen red allert bekamen wir eine gratis halb Tages Verlängerung.