Bunk Campers - Edinburgh Arvostelua 

Had an excellent time on our winter roadtrip though the scottish highlands with our bunk campervan. The aero 2 camper was perfect for 2, very spacious and warm. The camper was very clean and easy to drive, handled well in icy conditions. Whole experience with bunk campers was top notch from check in, to check out we felt safe the entire time. John was very kind and helpful giving us tips for the trip with a great knowledge of the areas we were travelling to. Will be using bunk campers for future travels.

1. la primera caravana que nos entregan viene con una cama rota por lo que al ser tres adultos y dos niños,uno de las adultos tuvo que dormir en el asiento del conductor
2. la ducha venía con fuga de agua por lo que ducharnos era imposible.
3. el agua de la autocaravana se perdió entera.
por lo que tuvimos que volver donde la alquilamos para que nos la cambiaran.
4. La segunda caravana que no se entregan viene con una cama rota.
5. el agua de la ducha se queda atascado.
6. en el desagüe el agua gris de la autocaravana en su depósito viene un poco atascado debido a que a lo mejor no ha sido bien limpiado por lo que al vaciar tarda más.
7. no viene con líquido para echar en el bote de desagüe del váter.
Y para colmo de males yendo de camino al castillo se nos pincha una rueda en la ctra A78, a las 7 de la tarde y llamando al servicio de la empresa no disponen de cobertura a esa hora por lo que tuvimos que estar sin atención en carretera hasta las 8 am, que se suponía que mandaban al servicio técnico, a las 12:06 de la mañana del día siguiente llega el mecánico,nos cambia la rueda (eso es lo mejor que nos pasó) después de estar hablando con la compañía más de tres horas.
Hemos tenido perdidas económicas, personales puesto que las vacaciones no las hemos podido disfrutar.
Pasando frío y hambre por los imprevistos.
Y menos mal que no nos dio por arreglar el pinchazo porque encima nos dicen que si lo hubiéramos arreglado nos hubieran sancionado con una especie de multa porque eso no tenemos que hacerlo.
El día de ayer mientras íbamos en carretera observamos que entraba aire por debajo del frigorífico,por lo que ir en carretera se nos hizo una pesadilla por el frio,hoy nos ha llovido y por ese mismo sitio entraba agua por lo que mejor no digo nada más .
Mañana entregamos la caravana asique veremos qué pasa.
Se nos arruinaron las vacaciones.

Very friendly and helpful people - pick up and drop off was efficient and pleasant. Everything as advertised. Hiring the van was absolutely the best choice for exploring Skye!

There were some initial hiccups with the motorhome we rented but Bunk Campers responded quickly and compensated us for the time we spent dealing with the issues. Check in took longer than expected but check out was quick and there were no unexpected charges. The motorhome was larger than we wanted but it turned out not to be a problem. Driving it in Scotland wasn't bad even though the roads are narrower than we are used to. I would highly recommend Bunk Campers. Easy to get to their Edinburgh location via the X18 bus to the Dunnet Way stop. We took ScotRail from Glasgow to the Haymarket station and caught the X18 there.

Unlimited mileage, new van which was a pleasure to drive.

We were able to take over the camper quickly. It was the first time we had rented a camper. The team explained all the important details about the camper and gave us tips on what to look out for in Scotland. The camper vacation in Scotland was great. Returning the camper was also very quick. The team was friendly and very supportive.

A very clean, modern, stylish, well equipped camper. Helpful staff both in advance and on the day.

It has been a pleasure renting a camper from Bunk Campers (Just Go). The staff was very friendly and welcoming, as well as professional. There were no troubles with the camper and everything was fine.

The staff was really helpful and willing at all times which made the experience much more enjoyable. We were really tight with time when returning the camper due to traffic jam and arrived 5 minutes to 5pm but they waited for us.
If I had to point some potential, it would be that there is no shuttle from the airport and the office does not have check in nor drop off out of office hours (9am to 5pm) which can turn difficult for customers flying in or out. We had an early flight back so we had no choice but return the camper the day before up to 5pm leaving us half a day without mobility.

An overal average experience.
Positives:
- Van ready quickly at pick up
- fuel efficient
- helpful phone on road care

Negatives
- Sheets did not fit the bed
- usb ports broken
- battery drains quickly (might be old)
- safety deposit still not released after 3 weeks....
- discount codes for parks not provided.
- insurance/covers only cover 1 incident and nothing mechanical

We arrived in Edinburgh' Bunk Campers after a surly cab driver muttered at us under his breath. The crowds had commenced and several groups were trying to get their campers. The staff handled everyone with composure and kept the stress levels down. After a wait in the rush, they explained everything and took extra time where we needed more info. They left a few things for us to discover on the trip but it was a great experience. The drop off was even easier. Get there early for pickup and dropoff. They have great people but customers seem a bit stressed. If you need explanations on something ask for it.

During our ten-day trip to Scotland, we explored the Highlands and the Isle of Skye using our Aero 2 Campervan. We had a wonderful time, largely due to the high quality of the vehicle and the incredibly positive attitude of the team. The staff was kind and very helpful. The camper was clean and extremely comfortable. Although we encountered some issues with the onboard computer, it didn't detract from our overall experience. When we returned the van, the team explained that the problem was likely an electrical contact issue between the water light and the electricity light. As this was our first camper trip, we were initially concerned, but we resolved it.

We had the most exhilarating week on a road trip through Scotland with a motorhome from Bunk Campers. The motor home was clean, well equipped and very comfortable, everyone at the depot where we picked it up was very knowledgable and helpful. We can’t wait for our next road trip! Thank you Bunker Campers !

Very good experience for us to have used Bunk Campers for our trip in Van in Scotland

Según su respuesta del 5 de sept.
Respuesta de Bunk Campers

5 sept 2024
Hi Cristina. We are sorry to read your feedback and can see you are in direct contact with our team to resolve.
Contacto directo??? Llevo casi un mes para resolver la reclamación y no hay manera.
Un fraude de seguro y no saben hacer cuentas.
Que he de hacer?

Nooit meer huren we, bij deze firma in Edinburgh, een camper. Bij vertrek in Edinburgh, zaten wij meer dan 2 uur vast op een chaotisch bureau. Onze betalingen = voor o.a. verzekering en waarborg kwamen maar niet door. Hun computers deden het niet ????
Naast ons zaten er nog 3 stellen hopeloos te wachten, met allerlei problemen. Mijn man, alle geluk, een zeer handige man, heeft het bed verstevigd ( hopeloos te lichte houten lattoflex) en kastdeurtjes om de 2 dagen gerepareerd onderweg enz. We brachten hem spic en span terug . Maar naar onze terugbetaling vd waarborg wachten we nog steeds. Volg alles goed op, door de chaos en het lange wachten, hou je het niet meer zo goed bij. Vraag, van alle betalingen, een bewijs. Schotland zelf was prachtig

Very easy to book, and very help

I was impressed with the employees and the ease of renting the vehicle. Overall, it was a positive experience l.