Buildingplasticsonline Arvostelua 79

Wish I had checked BEFORE I ordered!
Hopeless. Ordered stuff on 30th July. Didn't get a confirmation email and heard nothing until I phoned them on 5th August. Apparently my fencing is on back order with a 3-4 week delivery window. I asked to cancel the order but only received an email confirming the delay. today they won't even answer the phone.
AVOID

ABSOLUTE RUBBISH.
My order was placed on 11th July 2024 and paid for by card Order No 126703 I waited patiently for it to arrive!
On the 16th July 2024 I contacted the company to see what was happening to my order as it had not arrived. I was told that my order was at the depot in Swansea waiting for delivery, and she would contact Swansea for a delivery ETA. They could not get through to Swansea as nobody was apparently picking up the phone!
I called up again on 17th July 2024 but I was told that my products were at the Swansea Depot but a delivery time could not be given to me.
I called up again on 26th July and a firm delivery date of 31st July 2024 was given.
To my surprise.....not, it was not delivered yesterday!
I just spoke to them again at 0905 this morning 1st August 2024 and was told that they would contact Swansea again and they would call me back. I did not receive a call back and at 11.11am I called them back again. I was told that a manager was going to call me but she would speak to them now to see what was happening.
I was then told that the order could not be delivered, ever, due to "Swansea Depot messing things up".
That was it! No reason why or anything.
If it is true about the Swansea Depot then someone in authority needs to attend tomorrow to sort things out.
My refund will take up to 7 days.
The only plus point over the last 3 weeks is that the Customer Service staff were polite.
DO NOT USE

Very poor customer services, given 3 different delivery dates after various useless phone calls to find out where my delivery is and still not delivered 2+ weeks on.
Just get told lies to get you off the phone.

Customer service none existent , tell you anything, buy somewhere else
Jokers

No answer on phone no Oder delivery refund very upsetting

I've been using Horton Building Plastics since opening and everything is super from the trade counter frames and deliveries the staff are all very friendly and efficient here's to many more years as one of their customers it's a local company with the personal touch

Scam takes you money then nothing after a number of try’s to contact them I finally got a email to say it’s being delivered. Guess what that didn’t happen either. Waiting on bank to get my money back stay away wasted 10 days waiting on materials that never arrived

Had I read the negative reviews before I ordered, I would have never ordered. But I had, and fully expected giving another negative review. But other than not being given an order processing status, as stated would be given, or not being informed of a possible delivery date, but just turning up. Otherwise would have given five stars. Quick delivery, good quality product at a very good price.

Do not buy from this company, I ordered and was sent the wrong thing. It took weeks for them to collect the items that they sent and still weeks later I haven't had my money back. They have the products and my money. I filed a claim with PayPal and they still won't give me my money.

Had a delivery date of Thursday then on Tuesday I noticed an email saying it been delivered. Got home later in the day but no parcel!! Contacted them to be shown a pic of the parcel by the side gate in full view of the street and passers by and no note through the door. Assume it has been stolen but told it has been delivered and so nothing they will do. £45 down the drain of an uncaring unsympathetic money grabbing company..leave well alone!!

POOR DELIVERY. POOR PRODUCTS. POOR CUSTOMER SERVICE. AVIOD. I order a few products from this company. Delivery took over a week considering they have 'over 250 distribution branches' is woeful. When my products eventually came ALL were damaged, warped with heat, split or cracked. I can't finish my job. I've been waiting on the phone for almost an hour trying to find out what they will do to sort this out.

I don't moan but had to wright this, I finally received my goods which I ordered online on the 11th of May and goods did not arrive until the 9th of June. After making several telephone calls and to the Sheffield Branch including a visit. I am aware of the Global supply of many item's but my main problem is there is no feedback from anyone or web access regarding delivery.

Know what your getting and they're brilliant.
I've used several times for upvc roofline , cladding etc.
Their prices are great , the ordering process and website easy to use and you get good communication and invoices off them.
Plus all the stuff is Eurocell products but near on 40/50% cheaper than I can get it direct through Eurocell.
Slight downsides , the lead times quoted are never met and delivery has always been by Eurocell who don't tell you when they're coming.
Ultimately it's brilliant if you're organised and can wait about 3 weeks and delivery is made to a site that's either manned or can just be left safely.
I will use again.

Ordered some materials for a job and was told 3-5 working days. 3 weeks later the items half turned up with the other half promised the next day. 5 days after this, still not recieved the rest of the items.. It takes a long time to actually get in touch with someone through the chat/call but when you do the desk teams are really helpful at least. Shame the 250 'complimentary delivery service' is very far from that as the delivery is horrendous. Ended up getting a refund to source the parts elsewhere and finished the job 3 weeks too late. I won't be using these again

Ordering process was simple but when the advertised timescales came and went with no order being delivered I used the message facility twice for an update but got no reply at all. Also tried the chat facility but could never stay on long enough to ‘chat’ to anyone.
Found all these awful reviews and began to worry as my order was nearly £2000.
Saw MD’s email address on another review so emailed Anthony O’Sullivan and he replied the same day (Sunday) reassuring me that Kath would contact me on Monday re the orders. Monday came and Kath rang me as promised. She was really helpful and the following day our order arrived in full directly from our local Eurocell.
The prices were far cheaper than Eurocell direct and aside of the lack of communication re delays I’m pleased that BPO have fulfilled our order quicker than it would have been if I went direct to Eurocell as they were vague about timescales for their coastline cladding range.

I have experienced the same issues as documented by others; I placed an order almost two months ago and the item has still not arrived. Contacting the company had to be done via Live Chat, but responses were significantly delayed (it has taken over an hour to respond to my three questions!) - promises of call backs/updates did not happen and no apologies or understanding from the company. I have wasted a significant amount of time trying to work out where my order is and I have now been forced to cancel my order as I can't wait any longer - I just hope the refund is processed as promised without any need for me to force a refund via PayPal.

Where do I start with this company, I don't really want to give 1 star, very bad communication, rude staff who cut you off on their so called live chat service, never keep you informed and really don't know what's going on, quick enough to take your money but waited over two months for our order and no thanks to them I had to contact their suppliers direct who have the same communication issues, they are a good price but to honest not worth the hassle they have put us through, all it needed was to keep us informed but that is obviously too hard for this company, if you don't mind waiting months and been let down go ahead but not worth it, I don't think they are bothered either as looking at other feedback theirs says same as us, AVOID

No communication forthcoming from this company regarding a failure to deliver an order.. i have an ongoing request for a refund, still no response from company to my many requests.. avoid this company, consistant in their poor approach, or should i say, almost non existant to customer care.. i am usually quite relaxed in situations like this, but i warn you now, whilst they may be cheaper, you will probably not get what you order in the timeframe you think, if at all..

Returned some gutter parts, 3mths of emails, phone calls that dont get answered, even emailing Anthony Bold a managing director and still waiting for my refund. Cheap prices but customer service is like a chocolate ashtray, USELESS. For a better and safer way to buy plastics pay a bit more and use a face to face supplier. Avoid BPO like the plague.

We placed an order 10th April with ETA of 19th April. We emailed to chase up 29th April as we could not get through on the phones and like most in the reviews received no reply. We are very conscious of delays in building material due to the increased demand over the pandemic and shipping issues so did think the ETA was unlikely. Then read the reviews and feared the worst having spent over £1000. Saturday 8th May I contacted the director direct. Within minutes I received a response apologising for the experience and assured me Kathleen from customer care would call us 9am Monday morning. She did just that!! She advised our delivery was coming from a local stockist and would be there Wednesday (today) We were still sceptical at this point however we did receive our delivery, checked it off and a couple of items missing, the driver returned within the hour with the remainder. So I have to say whilst the contact and engagement around our delays could have been much better, We have received all in full. Perhaps updating the website with realistic delivery windows, updating the automatic confirmation email with a longer ETA and maybe checking where the email bottle neck is would help this business in its success, if they get the communication right then this would solve all the panic we are reading on here. Please keep trying to make contact and don’t feel you have been scammed as it may just be a company that’s got too big for the current climate and perhaps not managing the situation as well as could be. All in all it took 4 weeks to get our delivery.