Build and Plumb Arvostelua 

Great service at unbeatable prices!
Ordered acoustic insulation rolls at half price of high street shops and got it delivered next day!
Will definitely be coming back for more materials as I go through renovation!

Trader does not abide by UK Law and ignores the Consumers Rights. Would not recommend this Trader even for small items. If you're happy purchasing an item from this trader and something goes wrong, just know, if you bring up your rights, you'll be ignored.

Won’t refund you unless you chase them up.

I ordered something and unfortunately one of the items wasn't quite correct, easy mistake. I contacted them via their website and I had a reply within a few hours. Issue was sorted out, I returned the incorrect item, cost covered by them and the correct item was sent out very quickly after return was confirmed. Great customer service. Will definitely order from this company again.

My complaint is not directly Build and Plumbs fault but I cannot order from them again due to the courier they use DX Express.I paid for next day express delivery and 3 days later am still waiting for my order.DX Express apparently attempted delivery today and supposedly left a missed delivery card although I have since been told by simebody who waited in all day that a van pulled up outside and took a photo of my front door then promptly drove off.So although it is not build and plumbs fault I can’t order from them again so they have lost a customer

Paid for next day delivery of a zone valve I needed urgently and it arrived .... next day. Did what I needed with a minimum of fuss and decent price. A bit extra for next day but if that means you get it when you need it that is fine....

I do not recommend!!! I am very disappointed!! They do not send all the goods (in my case, they only sent trousers... and the rest of the goods worth 140 pounds - they did not send and did not return the money!! They do not respond to emails!! They are scammers!!

Disappointing experience! I paid for next-day delivery on an urgent order, but they managed to send me two incorrect items. Although they initially promised to dispatch the correct items immediately, I later received an email stating they wouldn't ship them until the wrong items were returned. What was supposed to be a quick delivery turned into over a week of inconvenience and wasted time.

Parcel was lost I contacted them to inform them. They were beyond unhelpful was told to contact Royal Mail and sort it myself !!! Will never use again useless

Outstanding Customer Service from Ross!
I can't praise Ross enough for his exceptional customer service. I was trying to order Air Vents, but they weren't in stock. Rather than simply saying they were unavailable, Ross went above and beyond—he ordered them specially for me and even updated the website so I could place my order directly.
When I asked about potential returns, Ross didn't just send me a standard policy. He actually spoke to the warehouse team, asked for measurements, and estimated the return costs for me upfront. Who does that these days?!
This level of dedication and problem-solving is incredibly rare. Ross turned what could have been a frustrating experience into a seamless one. He's a real credit to your company, and I'm genuinely impressed by his commitment to helping customers. He was truly exceptional.
Highly recommend—thank you, Ross!

Was told drain lid would arrive on Friday and it didn’t turn up until Tuesday. Tried to call to see if was still on the way and no one would answer the phone. Well worth a swerve.

I enquired with this company about laminate flooring I was going to order, via their online enquiry form on their website. After a couple of weeks had no response so sent a message via social media which was eventually responded to after about two days.

Initially I had used a discount code which gave me 20% off but I was unsure of the best underlay to go with it as it was not advised in the product description that I could see, hence me sending the enquiry to ask this advice.

Whilst awaiting response, the offer code has obviously expired so in the correspondence I asked if they would honour the initial code (I think it was a new customer discount) and was met with the rudest response “I don’t know what you think you saw but we aren’t going to honour a discount that never existed” (that’s the translated version as it was almost unintelligible) I wish I could attach the screenshots.

I was absolutely horrified at this response and found and screenshot the initial (now expired) code I had used and responded with exactly what I thought of this ‘person’. I say ‘person’ as they never once signed their name off on any correspondence and I wonder why 🤔

Going by previous reviews, it appears they may be male. Possibly going through MANopause?

Maybe they were having a bad day…however I’ve worked on the front line of customer service in Homebase on their Customer service desk and dealt with some extremely rude customers in my time, on days where I’ve struggled with my mental health, but I have always stayed professional and polite unless they have been ridiculously rude. In that case you get what you deserve.

I was nothing but polite in my initial emails, but I made it clear I thought he was a ‘See you next Tuesday’ in my final email and told him to stick the order where the sun doesn’t shine. That’s the pre-watershed version of events 👀😅

If you’re looking for flooring from a company with respect, courtesy and manners, try Best at flooring. They responded within a matter of hours and even price matched this for me!

Take a leaf out of their book Build and Plumb employee…And have the day you deserve…👀

Brilliant customer service from Liam, amazing service where as a customer you were listened to.

ordered a snickers bundle on next day delivery 2 weeks ago and had no updates on the delivery decided to ring up a week ago and they said i will have my package on friday which ive still not received, this is one of the worst firms ive ordered from

First time I have used this company but they were competitive; delivery was very prompt; product was well protected and in first class condition.

What more can I say other than
THANK YOU BUILD AND PLUMB

Incompetent. Sent two wrong items on an urgent order that I paid next day delivery for. Was advised they would send out correct items same day, only to receive a subsequent email advising they would not send out correct items until return received. Next day becomes a week plus a waste of my time.

First order, will use again.

I received my new hose in a timely manner and although not used yet, appeared to be new.
However, the hose was shown in a plastic box but arrived in a cardboard box. I sent feedback which appears to have been ignored.
I have now looked at other peoples feedback and discover that 10% is negative.
My hose was manufactured in 2022 so I wonder if it will last the full 5 year guarantee!
Also the parent company is listed as JT Dove so this traditional company may be separate to "BuildandPlumbonlinematerials" in quality of service.

Placed an order for an item listed as in stock on their website and selected 48 hour delivery.

Had a notification the next day to say that the item had been despatched and had confirmation email from Royal Mail to say they were expecting the package.. so far so good.

Five days pass and nothing gets delivered. Daily checks on the Royal Mail tracker say that they still hadn't received the item.

I emailed Build & Plumb to find out what was going on. To be fair they did respond quickly, however, that was the only good thing. Turns out the item was never in stock and they had to order it in from the manufacturer.

I strongly advise anyone deciding to order from Build & Plumb to actually phone them to find out if the item is in stock as you obviously can't trust the website.

Ultimately I was lied to twice - once saying the item was in stock and again saying that it had despatched. Terrible business practice, I certainly won't be using them again.