Really nice experience at Browns of Richmond. I was looked after from start to finish by Ian who was professional, knowledgeable and friendly. My new Tesla was exactly as advertised, well priced and... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Browns offer a friendly no fuss approach to selling cars. The staff are helpful and knowledgeable, especially with regard to Electric Vehicles which are their speciality. Good customer service is clea... Näytä lisää
Great customer service, no issues at all. Smooth buying experience from a very professional company. Would highly recommend. I had Ian and he got the car sorted without any stress. Spot on
Holiday breakdown - I cannot thank the service section of this company enough. They were the only company that understood that this was a holiday and a car was essential. They fitted me in within a... Näytä lisää
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Tesla and Electric Vehicle experts. As one of the biggest stockists of used teslas and electric vehicles in the north of England, we've been driving EV's for the best part of a decade. For over 80 years, the Browns of Richmond have been synonymous with automotive excellence, spanning four generations of our family. Today Browns of Richmond led by Tim are delivering better than main dealer customer service with a personal touch. Whilst we sell a full range of hand picked petrol hybrid and plug in hybrid vehicles, we are also used EV electric vehicle sales specialists and used Tesla sales experts. We have lots of used Teslas in stock for sale. We are also electric vehicle repair and servicing specialists and we focus on Tesla servicing and repair. We help people transition to their first electric car and are happy to help and advise our customers when considering the transition. Browns of Richmond are the biggest independent used Tesla specialist in the UK, normally stocking 30 used Teslas on site. Our journey began when Malcolm Brown, a Yorkshire native, arrived in Richmond in 1948 as a member of the Green Howards. Stationed in what is now known as the Garden Village Richmond, Malcolm's curious nature led him to become deeply involved in vehicle use and maintenance, particularly with the army trucks of the Green Howards. Post his military service, Malcolm transitioned to Richpack, located on Gallowfields Trading Estate, the very site where Browns of Richmond stands today. Richpack's utilisation of ex-army trucks for egg collection from farms across Richmondshire and the Great Ayton area further honed Malcolm's automotive expertise. His subsequent employment with the British Oxygen Company's transport department, ferrying oxygen to Spadeadam and Workington, underscored his lifelong dedication to the automotive realm. Following in his father's footsteps, Paul Brown, hailing from Holly Hill, Richmond, apprenticed at BOC in motor vehicle mechanics. His career intertwined with vehicle maintenance, alongside worldwide ventures in the oil and gas industry and domestic plumbing across the Dales during semi-retirement. Fraser Brown, Paul's son and the third generation, embarked on his automotive journey at 19, initially with main dealers before venturing globally with renowned manufacturers like Volkswagen and Audi. Despite his international experiences, Fraser's heart remained in Richmondshire, where he raised his family and immersed himself in the community, serving as a governor at a local school amongst many other things. Meanwhile, James, Fraser's brother, found his passion in racing old Escorts with his friend Martin in the Richmond Motor Club. In 2013, Fraser founded an award-winning Automotive software and Consultancy business in Richmondshire, operating worldwide and collaborating with local automotive experts like Steve Baker. Fraser’s son Matthew now helps out in the business on Saturdays. Fraser’s wife Lizzie Brown, born at ‘Westfields‘, Bellerby (daughter of Richard Mason), runs an English tutoring business in Richmond www.englishtutorrichmondshire.co.uk Award winning Co-founder and Director Tim Roelich has worked with Fraser in Automotive dealerships for the last 20 years and brings a huge wealth of knowledge. Tim runs the overall dealership and is hands on in the sales department of the business day to day. Tim has run vehicle sales departments for large PLCs and family run businesses alike. He has the combined knowledge of running large businesses alongside that of looking after customers as if they were family. Tim was selected out of 144 dealers to win the coveted Vertu ‘Sales Manager of the Year’ award in 2020. Although many metrics make up the award a key part of the award is customer satisfaction. His detailed knowledge of vehicles, buying, helping customers and managing teams made him the ideal person to run the dealership day to day. His integrity is second to none! Today, Browns of Richmond, situated at Gallowfields Trading Estate, offers a curated selection of vehicles for sale, servicing, and repairs, catering to diverse automotive needs including petrol, diesel, hybrid, plug-in hybrid, and electric vehicles. Rooted in the community, our garage, co-founded and directed by Tim Roelich, prioritizes integrity, drawing from decades of automotive dealership experience. We want our customers to feel like one of the family! We always remember “Our customers may forget what we did, they may forget what we said – but they never forget how we made them feel!” Browns of Richmond… Car Sales, Service, MOT, Tyres, Batteries, Exhausts, Bulbs, Repairs.
Yhteystiedot
17 Racecourse Road, Richmond, North Yorkshire. , DL10 4SU, Richmond, North Yorkshire. , Yhdistynyt kuningaskunta
- 01748440999
- Sales@brownsofrichmond.co.uk
- brownsofrichmond.co.uk
4,9
Erinomainen
150 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 50 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great garage
Great customer service, always very friendly and helpful.
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Tesla Model Y Purchase
I recently purchased my Tesla Model Y from Browns of Richmond, and I couldn’t be happier with the experience—largely thanks to Lewis.
From the very beginning, Lewis was professional, knowledgeable, and genuinely helpful. He took the time to understand exactly what I was looking for and guided me through the whole process without any pressure. His expertise on the Tesla Model Y was spot on, answering all my questions clearly and making sure I felt confident in my decision.
What really stood out was how smooth and straightforward he made everything. Communication was excellent throughout, and he kept me updated at every stage, which made the whole experience stress-free and enjoyable.
It’s rare to come across someone who combines great customer service with real passion for what they do, but Lewis definitely does. I’d highly recommend both him and Browns of Richmond to anyone looking for a new car.
Thanks again, Lewis—top service from start to finish!
16. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Browns of Richmond
Dear Ben, Thank you for this fantastic review, its great to hear you are enjoying your new Tesla Model Y and that Lewis made it such a positive experience.
Your kind words and recommendation mean a great deal to both Lewis and the entire team at Browns of Richmond. We will be sure to pass on your feedback to him, and we're certain he will be thrilled to hear how much you appreciated his support.
Kindest regards the Browns Team
Six month ago I bought a car from…
Six month ago I bought a car from browns in Richmond, Lewis and Michael were absolutely fantastic throughout. Today I have been back to MOT the car the service and staff all so polite and helpful I would recommend Brown's in Richmond if you are looking for a new car and excellent service.
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Browns of Richmond
Thank you for your wonderful review and for taking the time to share your experience. We are delighted to hear that Lewis and Michael provided fantastic service when you purchased your car, and that your recent MOT visit was equally positive.
Its great to know that our staff are polite and helpful and made such a positive impression.
Kindest regards the Browns Team
Honest, Transparent and Informative
I had a really good experience with this dealership with some of the best customer service I have ever experienced. Ian was so helpful yet honest and transparent throughout. I will be coming here again when I am next looking for a new car and cannot recommend my experience enough. Thank you for all your help!
16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Browns of Richmond
Thank you for your review, we are delighted you had a really good experience with our dealership and that the customer service was one of the best you have ever experienced. This means a great deal to us as Browns of Richmond. We look forward to seeing you again in the future. Kindest regards the Browns Team.
Great service on Tesla Model 3
Ian was very helpful and explained everything upfront. The car was in great condition and priced competitively in the market. Great service by Brown’s of Richmond
16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Browns of Richmond
We're delighted to hear that Ian was helpful and took the time to explain everything clearly from the outset. It's great to know that you were pleased with the condition of your car and felt it was competitively priced.
Thank you for choosing Browns of Richmond and we hope you enjoy your new car for many years to come. Kindest regards the Browns Team
Great experience- Lovely people
Got an MOT and service- really kind service team and very helpful. Lovely dealership too!
19. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Browns of Richmond
Dear Caitlin, Great review thank you. We're really pleased the aftersales team looked after you and hope to see you again in the future. Kindest regards the Browns Team.
Took my daughter and son in laws cars…
Took my daughter and son in laws cars in for servicing and MOT.
Excellent, friendly service, repairs carried out swiftly and not over priced either!
I was kept informed throughout and will never go anywhere else now!
Can’t recommend Browns of Richmond enough!
Try them and see for yourself!
16. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Browns of Richmond
Thank you for your lovely review. We are so please you were happy with the service you received and the service and MOT was carried out swiftly. We really appreciate your recommendation. Kindest regards the Browns Team.
Vastaus yritykseltä Browns of Richmond
Dear Mathew, Thank you for your 5* review. We are so pleased you had a great experience and look forward to seeing you in the future. Kindest regards the Browns Team.
A Top team!
Alex and the team were exemplary in their conduct! Polite, non pushy and very well informed! A lovely place to visit and feel welcomed! Genuine people! That’s what I like!
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Browns of Richmond
Dear Fraz, Thank you for such a lovely review, it is really appreciated. Kindest regards the Browns Team.
A pleasure to deal with
From the first initial contact and speaking to Ian was a excellent customer service. Everything was explained and a video of the new car was sent to me.
There was no heavy pressure put on to you buy.
On arrival to view the car everyone made you very welcome The new car was as they described and even better.
The part ex was taken in without any hassle.
A big thank you to everyone especially Ian and Michael.
Thanks for me golf gti
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Browns of Richmond
Dear Kevin, Thank you for your lovely review.
We're delighted to hear Ian provided excellent customer service and the video helped make the process of purchasing your new vehicle easier.
We're also pleased you found the part exchange hassle free and straightforward .
I'll be sure to pass your compliments on to Ian, Michael, and the rest of the team.
Kindest regards the Browns Team.
Great Service!
I took my car for MOT and all of the required work was completed on the day, ready for me to collect my car the same day.
3. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Browns of Richmond
Dear Beth, Thank you for your review.
We are delighted that your MOT and repair work was carried out and completed on the same day.
We appreciate your support and look forward to seeing you in the future. Kindest regards the Browns Team
Not a standard dealership!
Bought a car from Browns. The initial contact was amazing, not a standard dealership at all, it’s a very special feeling walking in. We then had a little hiccup in the middle with an issue…..however, this was dealt with amazingly well and all sorted. Tim was fantastic and the service was 100% and definitely over and beyond with extras that I didn’t expect, he was so helpful and kind.
We will be in the market for another car within the year and will definitely be buying from Tim and the gang again.
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Browns of Richmond
Dear Liz, Thank you for your kind review.
We're delighted to hear that your initial experience with us felt different from a typical dealership visit and that you felt welcomed from the moment you arrived. Creating a relaxed and enjoyable environment for our customers is something we take great pride in.
We are sorry you had a hiccup along the way, we're pleased it was resolved to your satisfaction, unfortunately theses things do happen but its how its handled means the most, we're pleased Tim and the team could put things right.
Once again thank you for your support. Kindest regards the Browns Team
Thanks to Michael and the team at Browns
Thanks again to Michael and the Browns team! They helped me massively when I had some issues with my van. They understood that my van being off the road meant my businesses comes to a stand still so they managed to get me in and all sorted within a day. Will definitely return in the future and highly recommend!! 5 stars!!
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Browns of Richmond
Dear Johnathon, Thank you for your wonderful 5* review. We are so pleased that Michael and the team could help you with your van and get it back on the road as quickly as possible. We understand how important it is to keep your business moving.
We truly appreciate your support and look forward to helping you in the future. Kindest regards the Browns Team.
Highly recommend
Very welcoming and friendly garage/staff who can’t do enough to please you. Lots of expertise and knowledge at hand - Michael was brilliant in finding us our new car - we even drove it home the same day! Overall 10/10 experience for us, would definitely recommend Browns of Richmond!
28. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Browns of Richmond
Dear Scott, Thank you for your fantastic 10/10 review and recommendation.
We're delighted to hear that you had such a positive experience with us and that Michael was able to help you find the perfect car.
Its great to know that our teams knowledge and commitment to customer service helped make the process smooth and that you could drive your car away the same day. Kindest regards the Browns Team
5 stars couldn’t fault anything
5 stars couldn’t fault anything. Great service, the staff are very informative and knowledgeable about cars giving great advice when you’re struggling to choose. Showroom is very smart. Staff are all friendly and welcoming. Our dog even got some treats and was fussed over.
14. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Browns of Richmond
Dear Gemma, Thank you for your lovely 5* review. We're delighted our team helped you find the right car, sometimes choosing a vehicle can be a difficult decision, so getting the correct advise and information makes the process a lot easier.
We appreciate your support and look forward to seeing you again in the future. Kindest regards the Browns Team
What a lovely welcoming showroom
What a lovely welcoming showroom. Staff are all lovely from the receptionist to the sales team and service staff. We always get a cup of tea and biscuits, even our fur babies get biscuits too. Lovely place to go. Would highly recommend.
1. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Browns of Richmond
Dear Sharon, We are delighted you enjoyed your visit to our showroom and our team made you welcome, we take pride on the friendly and relaxed atmosphere our staff create.
We are especially pleased your fur babies were looked after - we like to make sure every member of the family is looked after.
Thank you again for your support and we look forward to seeing you back in the future. Kindest regards the Browns Team
Highly recommended
Really helpful staff to put us at ease, as we have never had an EV before, talked us through everything we needed to know, highly recommended and now family nd friends use Browns as well.
11. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Browns of Richmond
Dear Peter, Thank you for your kind review.
We are really pleased you found our staff helpful and put you at ease when purchasing your first EV.
Recommendations like yours are the highest compliment we can receive, and we're incredibly grateful for your support. Kindest regards the Browns Team
Excellent Customer Service
I’m delighted there’s a platform that allows recognition of truly excellent customer service. Alex was outstanding, as were all the staff — including the owners.
We’re absolutely thrilled with the car, but what really sets this company apart is their attitude towards their customers. Nothing was ever too much trouble. They took the time to make sure we were completely happy before we drove away, and there was no hard sell at any point.
The customer service didn’t end there — we were encouraged to get in touch in the future should we need any help or advice.
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Browns of Richmond
Dear Shirley, Thank you for such a lovely review and taking the time to share your experience. We are delighted to hear how pleased you are with your new car and that Alex and the team made such a positive impression.
We believe our relationship with our customers should continue long after they drive away, so it's fantastic to know that this commitment came across during your visit.
Thank you once again for your recommendation and trust in us. Kindest regards the Browns Team
Great service, highly recommend
I bought my first EV from Brown's of Richmond, a Tesla model 3 performance. Tim looked after me and sorted everything out from start to finish. Great service, would definitely use them again for my next car.
20. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Browns of Richmond
Dear Stephen, Thank you for your great review. We are so pleased to hear your first EV purchase, Tesla model 3 performance went smoothly and that Tim looked after you. Its fantastic to know you are happy with the service you received and really appreciate your feedback. Kindest regards the Browns Team
Great professional service
I put my Mazda 6 in for a routine service and MOT which was done with great professionalism and courtesy. As soon as a fault was found I was informed by the technicians and they sorted it out for me there and then. I received a clean and polished car after the job was completed 👍
5. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Browns of Richmond
Dear Peter, Thank you so much for a lovely review. We're really pleased your Mazda 6 Service and MOT was carried out with professionalism and the team kept you informed when a fault was identified and resolved the issue. We really appreciate your feedback and look forward to seeing you in the future. Kindest regards the Browns Team
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