Britishairways Arvostelua 

Flying back from New York (JFK) to London (LHR) on 15th March our flight had to turn around over the Atlantic because the Pilot had a Medical Emergency, so we landed at St Johns, Newfoundland, Canada. Not a Problem - Well.. it was a problem, but these things happen and we were delayed until BA could get a new plane & Crew out to pick us up and take us to our destination - which they did. But... Since then I've claimed for compensation for my delay... and this is where the fun starts:
20/03/2024 - Thank you for your query
Thank you for raising a case with us. We're now directing this through the appropriate department, and we'll do everything we can to resolve your case as quickly as possible.
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27/03/2024 - We'll be in touch
Thank you for contacting us. We wanted to let you know that we haven’t forgotten about your case.
03/04/2024 - Thank you for your patience
Our Customer Relations team are really busy at the moment
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17/04/2024 - We'll be in touch soon
We're sorry we've not been back in touch about your Customer Relations case and we appreciate your patience.
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24/04/2024 - Thank you for bearing with us
We're sorry you're still waiting for a response. We know it's been a long time since you contacted us.
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01/05/2024 - Sorry you're still waiting
We know it's been a long time since you contacted us and this isn't the service you should expect.
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08/05/2024 - We've not forgotten your case
We're really sorry you're still waiting for a response from us. We know it's been a long time since you contacted us and this isn't the service you should expect.
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15/05/2024 - We've not forgotten your case
We're really sorry you're still waiting for a response from us. We know it's been a long time since you contacted us and this isn't the service you should expect.
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FYI - there is a link on each of these emails where I can check the status of my case and since the start this is what it says:

Your case status
We’ve received your case and it’s currently in the queue. We’ll look at it as soon as we can.

British Airways is an absolute Joke, their customer service is appalling. It's now the 30th May and they've still done nothing

I had my return flight changed a month out so I lost an entire day of my holiday - not ideal but I had to accept it. The day before my return flight however they changed it again, this time by a whole day. This meant I'd miss work as well as book another night in a hotel etc. After receiving the second change email I called B.A to try and get a new flight.

Things had been bad up until now but they managed to get a lot worse. The call center operator (they have offshored all of this by the way - it's embarrassing to see our national carrier not creating jobs in the U.K) insisted I had already accepted the new flight when I never had. I had accepted the first change a month back - never the second. In order to change my flight to something more reasonable they wanted to charge me!

This resulted in a lot of back and forth while I argued my case, after being put on hold for 30 mins while she talked to her manager they eventually reversed their stance. The flight I ended up with was routed through Spain, I would lose the entire day but at least be back on the same day to fulfill all my responsibilities back home.

This was my first time flying B.A - never again. It's embarrassing that this is our national airline.

Actually I never got on the plane! had to cancel my flight as I’m looking after my brother who was diagnosed with cancer early this year and after I pre booked the flight. He is having currently having treatment and as I’m unable to commit to booking new flights I called their customer helpline to ask for a refund or Avios points to book in the near future. To my surprise BA WERE VERY UNHELPFUL…to be told I would have to select new dates within the year of original booking and then change it again if I couldn’t fly out again. I said no thank you. I have enough stress to be worrying about another flight cancel. I went via the app. Chose a refund and I still haven’t received any correspondence and the refund which is insulting of a small fraction of what I paid is still also to be seen. Will I pre book or even fly with BA again? ... No is the definite answer to that question.

BA customer service don't care about their international customers. My wife were booked on a flight from Heathrow to Johannesburg. Flight was scheduled to leave 22:30 but first got delayed by one hour snd then another. After 12 the told everyone the flight was canceled. Told everyone that they will let them know when rescheduled. Did not offer to help passengers stranded to get hotel accommodation, transport or anything. They said to keep invoices for refund. Wife went back the next day and actually begged them to book her on a flight that day. Eventually they booked her on a flight. They did not get their luggage back from the canceled flight and was told they have to claim it from lost baggage at their arrival. We have send them all the invoices but got no refunds from them as promised.

BA lost my luggage, then pretend I can claim my luggage online on their claim website, which does NOT work! Because I had to catch a train I was stupid enough to opt for the online claims system and not do it at the airport, so now they force me to go back to the airport (2 hrs), pick it up and accept the condition that I will not submit a claim for money. They literally hold my luggage hostage and make a non-working website on purpose. Disgraceful and the last time I considered BA to fly with.

On our way to our Honeymoon, BA had 1hr delay from UK to Singapore, due to the delay the luggage's never arrived at our final destination Khosamui.
On the firs day of our honeymoon we spent or spare time going shopping for our essentials that we requested a refund from BA. After a very long way we received a response from BA saying they won't be refunding our money as this is not their issue and we should contact Bangkok Airline ( this was our second flight from Singapore to kho samui) to refund us the money. How is this Bangkok airline fault since the delay was on BA side? We emailed numerous times BA customer service and we got the same answer all the time ...TERRIBLE... NEVER AGAIN WILL I FLY WITH BA.I'm disappointed...

My 17 year old son is going to Kenya for 4 weeks with Camps International which we have raised the money for. Booked return flights to Heathrow and made a mistake on the day going. It said I could cancel so I did and rebooked. Still waiting for £162 to be refunded 3 weeks later. Not a lot to some but I am a single working parent and it is a lot to me. Can’t get through to the customer service line and email told me to call the customer service line. So frustrating. Why is it taking this long. I will honestly never book anything with them again and reading other reviews it seems BA are a disgrace all round.

Terrible experience by BA stuff in Chennai Airport while giving my boarding pass. He tempered corner of my passport to check if its fake or real. Then he reported me in the gate to check this again. Main immigration pass by airport authority was nicely and professionally done. I am an engineer and visit chennai every year, this is the first time I went there with BA and had terrible expeexperience. Never again BA.

British is a disgrace for such an amazing country as the UK is. I booked online. Then added a luggage both ways. Came to the airport. Wea 1,5 kg heavier. No biggie. I will pay. The machine is not working. Go to the counter. The guys tries charging my card, says it didn't go through. We try again. It "goes through". Then we wee there is a DOUBLE charge. No one helps. Customer service number is useless, they do "only bookings", they don't give any mail or number to sort this out. I try online. Nothing happens. Page just stops at some points. No live agents "are available". I fly back. NO BAGGAGE is added to my return!!!! And I payed online!! So now I have: 2 double charges and nowhere to turn. I will hire a lawyer and take them to court not because of this 100 pounds, but because of t

BA changed my flight with no notice and made my holiday shorter and if I want to change the return I have to pay for it.

Unfortunately their UK Customer service does not match with the fantastic pilots and crew.
When you do eventually get through, the operator does not have a proper grasp of English and will say lies to appease you so that you get off of the line. We have been waiting for over a month for Avios points to be refunded. We were told twice that this would happen. On our third phone call we were told that this was not happening after being on the phone for over an hour!
The website is appalling and offers no resolution!
British Airways, your Customer Service is an utter disgrace!

Stuck at Amsterdam airport when flights were grounded by traffic control due to bad weather. Spoke to the BA representative there about what would happen to rebook us and when and she literally said "I can't help you". She gave me a slip of paper with BA customer services telephone number but it was an old number. The BA app had more information than the staff but was continually changing with no notice given. Every time I opened the app it said something different.

They simply don’t respond to emails.
Have been waiting for over 2 years to be refunded a ticket since a passenger passed away and couldn’t fly.
I’m the executor and their customer services refer me to their email which they won’t respond to.

Quite amazing how poor their customer service is. Have been trying to ask them why they removed 20 tier points for no reason two weeks before my BA exec status was due to move up one level. Suspect they have fraudulently being changing people’s status. They don’t care. Aren’t interested. Horrific company to deal with. If they are this bad at looking after their loyal customers, makes you wonder how bad their safety could be. Scary.

As ever while service in the planes are improving we have waited for over an hour for baggage at the supposedly world class T5 Heathrow - no messaging to explain why and as ever baggage handling issues

My baby stroller was taken from the door of the flight and it was never returned to us, it has been 3 weeks of writing British airways, calling the customer care to no avail, filled the lost baggage online but nothing is coming up, can't recommend BA to mothers with toddlers unless they want to suffer!

Worst company ever. Our flight was delayed for over 23 hours due to technical issues with the plane. I registered a compensation claim on 28 February. My claim has been in progress since then. I called Customer Services for an update and was told they can’t help me and I need to contact Customer Relations who are only contactable online. When asked how long this would take I was told they will reply to me in several weeks time with an update. Disgusting service.

We were delayed today coming from Singapore, they boarded us all on the plane but then kept us sitting for over an hour without even offering drinks/water in economy, although obviously the other sections already had their drinks on boarding. It took them 3 hours to get round to giving us a drink! That was the only time they offered drinks until 2 hours out from London, felt like they really don’t care about economy travellers. The tvs were all playing up, my seat had to be banged back to the upright position only one earphone worked and that was only if you wiggled it! On arrival at Heathrow we then had to wait for 2 buses to shuttle a full plane to the terminal and then wait another hour for bags!! Not what I would expect from BA!

Booked on a flight from London City Airport to Florence for the Easter Break. Checked in with no problems. Arrived at the gate with no problems. When handing over our boarding cards to board was told that both my husband and I had been off loaded. Due to bad weather the plane needed more fuel to take off and couldn’t leave with a full flight of passengers. Our flight had been booked for three months. There were no other flights available that day or from any other airport. We were offered a flight the following day via Zurich which would take 11 hours! This was a British Airways Holiday which had cost us thousands of pounds. Originally didn’t get a lot of help from customer services until speaking to a lady named Tina who was very sympathetic and finally got in touch with British Airways Holiday and demanded we had a full refund. Ruined our Easter plans. Never fly from London City. Apparently customers being offloaded is a regular occurrence due to bad weather and the airport having a short runway!

2 flights today! Absolute shambles! Sat on a plane in Inverness for an hour before take off then get to Terminal 5 to be met with incompetent staff who can’t even scan a boarding pass! Honestly? EasyJet and Ryanair put on a better show at a fraction of the price! Doubt anyone at BA will read and comment but as long as I get the info to avoid this lot then happy days!! Give your heads a shake and get competent staff! Even lost a passenger between the terminal and the plane 🤷‍♂️