The support I received from Rhys today was top tier customer service. Rhys is 100% professional and is also able to give the right amount of empathy, understanding and has a friendly demeanor wh... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Overcharges false advertising poor customer service paid for 500 fibre got top of 170 at best when complaining no managers to handle just a bad company all in
Yritys on vastannut
Our WiFi was down and I contacted Brillband support. We were helped be Lewis, his customer service was excellent, he was proactive, flexible and communicated strongly with us so that we understood eve... Näytä lisää
Yritys on vastannut
Wanted to recontract for another 24 months since the service and speed has been good and there's been very little downtime. Friendly, fast and attentive support from customer services ensured th... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Brillband
Yrityksen kirjoittama
Quick Links
Switch to Brillband Chat to Us on WhatsAppAt Brillband, we're building a broadband service that puts people first. We offer fast, reliable, full-fibre broadband with a difference: we genuinely care about your experience.
Whether you're working from home, gaming, streaming, or just staying connected with family, our mission is to make broadband brilliantly simple and refreshingly human.
We deliver full-fibre connectivity directly to your home, ensuring ultrafast, stable internet with no copper, no hassle, and no surprises. Our UK-based customer care team is here 7 days a week — and when we say we're easy to reach, we mean it. You can message us on WhatsApp and we’ll typically reply within a minute. No scripts, no bots, just real people who listen and act.
Brillband is proud to be one of the UK’s most transparent and trusted internet providers. We offer straightforward pricing, no in-contract price hikes, and a modern support experience that puts people before processes.
Whether you're searching for “best broadband UK,” “no-nonsense fibre broadband,” or “customer-focused internet providers,” Brillband is here to deliver better broadband, better service, and a better way forward.
Join the thousands switching to a broadband provider that does things differently. Brillband. Broadband for brilliant people.
Broadband, Built for You
Yrityksen kirjoittama
- Revolutionising Broadband from the Heart of Glasgow
- Brillband was born in Glasgow with a simple mission – to become the most loved broadband provider on the planet. We’re challenging the status quo with fast, fair, and reliable broadband, free from confusing packages and mid-contract price hikes. It’s broadband, built for you.
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- brillband.com/contact
- brillband.com
4,3
Erinomainen
549 arvostelua
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very friendly and understanding towards…
Very friendly and understanding towards their customers
9. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brillband
Thank you for your kind words! We’re really glad to hear that you’ve found our team friendly and understanding — putting our customers first is something we genuinely care about.
We really appreciate you taking the time to leave a review and for choosing Brillband.
Thanks, Team Brillband ❤️
Great company to deal with and easy to…
Great company to deal with and easy to contact with any enquiries and of course a great service never had any problems
12. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brillband
Thank you for your lovely feedback! We’re really pleased to hear that you’ve found us easy to deal with and simple to contact whenever you’ve had enquiries. It’s great to know the service has been reliable and problem-free too — that’s exactly what we strive for.
Thanks for choosing Brillband and for taking the time to share your experience!
Thanks, Team Brillband ❤️
Brillband have been a great company to…
Brillband have been a great company to receive the Internet from, I've had no issues in nearly 3yrs using them as a supplier.
12. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brillband
Thank you so much for your kind words! We’re delighted to hear that you’ve had such a positive experience with us and that your service has been smooth and reliable for nearly three years — that really means a lot.
We truly appreciate your loyalty and trust in Brillband, and we’re glad to have you as part of the Brillband family.
Thanks, Team Brillband ❤️
Fast response and straightforward…
Fast response and straightforward solution to my enquiry. Thanks Lewis by
9. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brillband
Thank you for your great feedback! We’re really pleased to hear that you received a fast response and a straightforward solution to your enquiry. Lewis will be delighted to know his help made a positive difference.
Thanks again for taking the time to share your experience with us!
Thanks, Team Brillband ❤️
5* Customer Service
I've been with Brillband for a while and at the start i wasn't getting the speeds i was paying for but realized it was due to my old supplier not releasing the line to Brillband so Scott who has been nothing but helpful through the whole process i finally got connected Yesterday through open-reach id definitely recommend this company who basically jumped through hoops to get me connected they care about there customers and there based in Scotland thanks Brillband
8. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brillband
Thank you so much for this fantastic review! We really appreciate you sticking with us, and we’re glad everything is now up and running as it should be. Situations like this can be frustrating, especially when they’re caused by a previous provider, but it’s great to hear that Scott was able to support you throughout and help get things resolved with Openreach.
Knowing you felt we “jumped through hoops” and genuinely care about our customers means a lot to us — that’s exactly what we aim for. We’ll be sure to pass your kind words on to Scott, and thanks for recommending us. We’re proud to be a Scottish-based team looking after our customers properly!
Thanks, Team Brillband ❤️
Cancelled my order as it was too far in…
Cancelled my order as it was too far in advanced as if that’s a thing. It was a few months. Told to reapply. Joke company
15. lokakuuta 2025
Vastaus yritykseltä Brillband
Thank you for taking the time to leave your feedback, and we’re sorry for the frustration this caused.
We want to reassure you that as soon as we became aware we couldn’t fulfil the order due to provider-led timescale restrictions, we informed you straight away. These booking windows are set by our line providers, such as BT Openreach and CityFibre, and unfortunately prevent us from progressing orders too far in advance.
Our intention has always been to get you connected as close to your original plan as possible, and we’ll be in touch again to help get everything set up when the timescales allow. We do appreciate that this situation was disappointing, and we’re sorry for the inconvenience and confusion caused.
Thanks, Team Brillband ❤️
Mr Tarig Modawi
Mr. Scott who helped me to restore back the Internet is very professional. Listening carefully and following the matter. He arranged the technical team that solved the problem and he made sure the issue is resolved.
7. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brillband
Thank you so much for taking the time to share this feedback! We’re really glad to hear that Scott was able to help restore your internet and guide the situation so professionally. Listening carefully, coordinating the right technical support, and making sure everything is fully resolved is exactly the level of care we aim to provide.
We’ll be sure to pass your kind words on to Scott — he’ll really appreciate it. Thanks again for choosing Brillband!
Thanks, Team Brillband ❤️
Highly Recommended
Alisha was so helpful and responsive to my query. Brillband has provided a stellar and uninterrupted service since I had them for 20 months now. Would highly recommend
6. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brillband
Thank you so much for your wonderful feedback! We’re delighted to hear that Alisha was so helpful and responsive, and it’s fantastic to know you’ve enjoyed a stellar, uninterrupted service with us over the past 20 months. Your recommendation truly means a lot to the whole team.
We’ll be sure to pass your kind words on to Alisha — she’ll be thrilled to hear this. Thanks again for choosing Brillband and for your continued trust in us!
Thanks, Team Brillband ❤️
Great Broadband Service
Setup wasn't as straightforward as i was expecting but I got there in the end - well before the Brillband agents responded to my query on whatsapp. Thats the reason this isn't a 5 star review. Now that I'm all set up, everything is great. The speed is all I need although the eero 7 router isn't as good as I was expecting it to be - I've had to get another to extend the wifi to the back of the house reliably.
All in all, I'm very happy I've switched to Brillband.
15. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brillband
Thanks so much for taking the time to leave such a thoughtful review 😊
We’re really glad to hear that now you’re up and running, everything’s working well and the speeds are doing the job. That’s great to hear — and we’re especially pleased you’re happy you made the switch to Brillband.
We do appreciate your honest feedback on the setup experience and the response time on WhatsApp. That’s definitely something we’re always working to improve, so comments like yours genuinely help us do better. Thanks as well for sharing your experience with the eero 7 — every home is different, and it’s useful insight for us to hear how things perform in real-world setups.
Thanks again for choosing Brillband and for sharing such balanced feedback. If you ever need a hand, we’re always here to help 💛
Thanks, Team Brillband ❤️
Help with ethernet ports
Alisha was very helpful today explaining what I need to do to have more ethernet ports available to other equipment via the eero router
21. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brillband
Thanks so much for sharing your experience! We’re really glad to hear Alisha was able to clearly explain how to expand your ethernet ports through your eero router — she’ll be delighted to know her help made things easier for you. We truly appreciate you taking the time to leave this feedback.
Thanks, Team Brillband ❤️
Excellent
Excellent. Free WiFi 7 eero router has transformed our connected house.
20. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brillband
Thank you for your fantastic feedback! We’re thrilled to hear that your eero 7 router is transforming your connected home. Enjoy the seamless speeds and smooth connectivity—here’s to many more hassle-free moments online!
Team Brillband
Excellent customer service
Excellent customer service. After difficult with the previous service after four months request to fail provide what I need. Once I switched to Brillband and immediately they sorted out. Highly recommend to join this service.
15. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brillband
Thank you so much for sharing your experience! We're really glad to hear that after such a frustrating time elsewhere, switching to Brillband made a difference straight away. It means a lot to know our team could step in quickly and get things sorted for you. Your recommendation truly means the world to us.
Thanks, Team Brillband ❤️
Amazing customer service
Alisha really helped me out today. Fast and professional. Great company.
15. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brillband
Thanks so much for the lovely feedback! We're really happy to hear that Alisha was able to help you out so quickly and professionally — she’ll be thrilled to see this. We truly appreciate you taking the time to share your experience and for choosing Brillband.
Thanks, Team Brillband ❤️
Quick helpful and knowledgeable in…
Quick helpful and knowledgeable in setting me up
15. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brillband
Hi there — thanks so much for the lovely feedback!
We’re really happy to hear the team was quick, helpful, and knowledgeable in getting you set up. Making things simple and stress-free from the start is exactly what we aim for, so it’s great to know that came across.
Thanks for choosing Brillband — we’re always here if you need us.
Thanks, Team Brillband ❤️
Alisha was very professional
Alisha was very professional, and very helpful. She has answered all my questions and explained clearly the process. Thank you so much, Alisha
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brillband
Thank you so much for sharing your experience! We're delighted to hear that Alisha was professional, helpful, and able to guide you clearly through the process. We’ll be sure to pass along your kind words — she’ll be thrilled to know she made such a positive impression.
Thanks, Team Brillband ❤️
Best internet company I’ve been fast…
Best internet company I’ve been fast speeds reliable security at no extra cost and no price hikes during contract
5. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brillband
Thank you so much for this fantastic review! We’re delighted to hear you’re enjoying fast speeds, reliable service, and the added security — all without any surprise price hikes. Keeping things simple, fair, and great value is exactly what we’re all about, so it’s wonderful to know that’s shining through for you.
We’re really proud to be your best internet provider yet!
Thanks, Team Brillband ❤️
Excellent service and customer care
Was with Brillband for many years always a great service, no issues at all, only left due to moving country, but the experience of finishing up the contract and ending it was made super easy, fast and straightforward without any charges,A special mention of the customer service agent I dealt with Alisha, who was very friendly and helpful making the experience straight forward and easy and enjoyable. Highly recommend.
4. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brillband
Thank you so much for taking the time to share this lovely review. We’re genuinely delighted to hear that you enjoyed great service throughout your years with us, and although we’re sad to see you go, we’re really glad your move abroad — and the process of closing your account — felt smooth, fast, and hassle-free.
It’s fantastic to hear Alisha made such a positive impression. We’ll be sure to pass along your kind words — she’ll be thrilled to know she helped make everything straightforward and even enjoyable.
Thank you again for the recommendation, and we wish you all the very best in your new chapter abroad.
Thanks, Team Brillband ❤️
Vastaus yritykseltä Brillband
Thank you for the lovely review! We’re really glad to hear you’ve had a fast and friendly experience with us — that’s exactly what we aim for. If there’s ever anything more we can help with, we’re always here.
Thanks, Team Brillband ❤️
Was helped through a problematic set up…
Was helped through a problematic set up by Alisha, she went through the process professionally and is a credit to the company. Thank you again
4. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brillband
Thank you so much for sharing this. We’re really glad to hear that Alisha was able to guide you through the tricky setup and make the process feel smooth and professional. She’ll be delighted to know her support made such a difference — she truly is a credit to the team.
If you ever need anything else, we’re always here to help.
Thanks, Team Brillband ❤️
Best Customer Service
Scott's support has been second to none. Name perseverance and patience, and Scott will be there. We have come across so many awkward complications, and he has stirred and investigated all avenues to get me peacefully connected.
2. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brillband
Thank you so much for sharing this — it means a lot to hear! We’re absolutely delighted that Scott was able to support you with such perseverance and patience. Awkward complications can be frustrating, so it’s great to know he dug into every avenue to make sure you were connected smoothly and peacefully. We’ll be sure to pass your kind words along to him — they’ll make his day!
Thanks, Team Brillband ❤️
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