The support I received from Rhys today was top tier customer service. Rhys is 100% professional and is also able to give the right amount of empathy, understanding and has a friendly demeanor wh... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Overcharges false advertising poor customer service paid for 500 fibre got top of 170 at best when complaining no managers to handle just a bad company all in
Yritys on vastannut
Our WiFi was down and I contacted Brillband support. We were helped be Lewis, his customer service was excellent, he was proactive, flexible and communicated strongly with us so that we understood eve... Näytä lisää
Yritys on vastannut
Wanted to recontract for another 24 months since the service and speed has been good and there's been very little downtime. Friendly, fast and attentive support from customer services ensured th... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Brillband
Yrityksen kirjoittama
Quick Links
Switch to Brillband Chat to Us on WhatsAppAt Brillband, we're building a broadband service that puts people first. We offer fast, reliable, full-fibre broadband with a difference: we genuinely care about your experience.
Whether you're working from home, gaming, streaming, or just staying connected with family, our mission is to make broadband brilliantly simple and refreshingly human.
We deliver full-fibre connectivity directly to your home, ensuring ultrafast, stable internet with no copper, no hassle, and no surprises. Our UK-based customer care team is here 7 days a week — and when we say we're easy to reach, we mean it. You can message us on WhatsApp and we’ll typically reply within a minute. No scripts, no bots, just real people who listen and act.
Brillband is proud to be one of the UK’s most transparent and trusted internet providers. We offer straightforward pricing, no in-contract price hikes, and a modern support experience that puts people before processes.
Whether you're searching for “best broadband UK,” “no-nonsense fibre broadband,” or “customer-focused internet providers,” Brillband is here to deliver better broadband, better service, and a better way forward.
Join the thousands switching to a broadband provider that does things differently. Brillband. Broadband for brilliant people.
Broadband, Built for You
Yrityksen kirjoittama
- Revolutionising Broadband from the Heart of Glasgow
- Brillband was born in Glasgow with a simple mission – to become the most loved broadband provider on the planet. We’re challenging the status quo with fast, fair, and reliable broadband, free from confusing packages and mid-contract price hikes. It’s broadband, built for you.
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- brillband.com/contact
- brillband.com
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549 arvostelua
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Great customer service!
We had a very complex issue with our wifi due to our line being mixed up with a neighbour’s, Scott and the team were helpful and worked hard to get to the bottom of the issue. They provided regular updates until the issue was resolved. Thank you for providing such great customer service!
24. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brillband
Thank you so much for taking the time to share this lovely feedback! We’re really glad we could help get such a tricky situation sorted — issues like mixed lines can definitely be frustrating, so it means a lot to hear that Scott and the team kept you well informed and supported throughout. We’ll be sure to pass your kind words on to them. Thanks again for choosing Brillband!
Thanks, Team Brillband ❤️
Easy and reliable
Quick, easy and transparent service! Also the customer service has been surprisingly great (comparing to previous experiences with other broadband providers). Special shoutout to Alisha and Ian!
22. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brillband
Thanks so much for taking the time to share this 🙌
We’re really glad to hear you found the service quick, easy, and transparent — that’s exactly what we aim for. It also means a lot to know our customer service stood out compared to past broadband experiences. Huge thanks for the special shoutout to Alisha and Ian — we’ll be sure to pass that on to them!
Thanks, Team Brillband ❤️
Great instant real person service
Great instant real person service for my broadband switch over. Scott and team sorted out technical issues from previous sky install which was awful. The customer service was instant and they were very accommodating in arranging a short notice engineer visit if needed but managed to sort over the chat. The new broadband eero 7 blows away the 5gb sky package in terms over whole house coverage and consistent speed I’m getting near 900 mb/s over WiFi, by comparison skys WiFi 7 5gb package got about 250mb/s and needed boosters to reach the kitchen just 2 rooms away (which only got 160mb/s) if you are in any doubt don’t be this is a great company with amazing hardware.. well done team brillband
16. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brillband
Thanks for such a lovely review — we’re really glad you had a smooth experience with your switch over.
It’s great to hear the team were able to step in quickly and resolve the issues left behind from your previous setup. We know how frustrating that can be, so we’re pleased everything could be sorted promptly without even needing an engineer visit.
We’re especially happy the new connection is delivering the performance you were hoping for across the whole house. Reliable coverage and consistently fast speeds are exactly what we aim to provide, so it’s brilliant to hear the difference has been so noticeable.
Thanks again for choosing Brillband and for the recommendation — it really means a lot to the whole team.
Thanks, Team Brillband ❤️
Excellent Customer Experience
Having come from a major media supplier beginning with V I must say the customer service I have received today from Alicia was amazing. My concerns adressed in minutes. My service was installed from scratch By MJ Quinn who did an amazing job, thanks again Grant, and was up and running in no time. Here's to the next 23 months with no price hikes or haggling for a good deal.
16. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brillband
Thank you for taking the time to share your experience! We’re really pleased to hear everything went smoothly and that Alicia was able to help so quickly — we’ll make sure she sees your kind words. It’s also great to know the installation was handled so well and that you were up and running without any hassle.
We’re glad you’ve joined Brillband and appreciate your trust in us. Here’s to many months of reliable service and clear, honest pricing ahead.
Thanks, Team Brillband ❤️
Great speed
Great speed, great service, great reliability, great to deal with.
15. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brillband
Thank you for the great review! We love the simplicity — fast speeds, reliable service, and easy to deal with is exactly what we aim for. Really glad you’re enjoying the experience with Brillband!
Thanks, Team Brillband ❤️
Brillband i consider a huge upgrade…
Brillband i consider a huge upgrade from virgin media as i get a much better internet speed for less than i was paying them so its a no brainer to switch and continue to be a customer of brillband
14. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brillband
Thanks so much for the great feedback! We’re really glad to hear you see Brillband as a huge upgrade and that you’re getting better speeds for less — that’s exactly what we love to hear. Knowing the switch felt like a no-brainer and that you’re happy to continue with us means a lot.
Thanks for choosing Brillband and for taking the time to share your experience!
Thanks, Team Brillband ❤️
Top tier service
Really easy to deal with, support via WhatsApp is second to none! And a Glasgow based company! What more can you ask for? Keep up the good work 💪
5. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brillband
Thank you for the fantastic review! We’re so glad to hear you’ve found everything easy to deal with and that our WhatsApp support has stood out — the team will really appreciate that shout-out. And yes, proudly Glasgow-based 💪😉
Thanks so much for the encouragement and support, it truly means a lot to us. We’ll keep doing what we do!
Thanks, Team Brillband ❤️
The best thing I ever did
From suffering with Virgin to moving to Brill and, it was like moving from a horse and cart to a supersonic jet .
The engineers from City Fibre were quick and tidy. I already had a few Eero mesh pods so it was a real bonus to find they supplied me with another one. That meant that it was simply so easy to get myself on line
When I needed to speak with support again it was like moving from the dark ages to modern day. Their staff are great and if there's a problem then their procedures keep you informed.
Needless to say I very happy with the download and upload speed that I get and to be honest I can't see going anywhere else
1. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brillband
Wow — thank you for such an amazing and detailed review! We absolutely love the comparison from horse and cart to a supersonic jet 🚀 and we’re thrilled the move from Virgin to Brillband has been such a positive one for you.
It’s great to hear the CityFibre engineers were quick and tidy, and that the extra Eero pod helped make getting online even easier. We’re also really pleased our support team left a strong impression — keeping things clear, modern, and well-communicated is something we work hard on.
Hearing that you’re happy with both the speeds and the overall experience, and that you can’t see yourself going anywhere else, genuinely means the world to us. Thanks so much for choosing Brillband and for sharing your experience in such a thoughtful way.
Thanks, Team Brillband ❤️
Great service and excellent customer…
Great service and excellent customer service care.
12. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brillband
Thank you for the lovely feedback! We’re so pleased to hear you’re happy with both the service and the customer care you’ve received. Providing excellent support alongside great broadband is really important to us, so this means a lot.
Thanks again for choosing Brillband!
Thanks, Team Brillband ❤️
Vastaus yritykseltä Brillband
Thanks so much for taking the time to leave a review! We’re delighted to hear that Alisha was really helpful — we’ll be sure to pass your kind words on to her. It’s always great to know our team is making a positive difference 😊
Thanks, Team Brillband ❤️
Fantastic broadband been with others…
Fantastic broadband been with others never had one this good never any down time super fast and the price is amazing.
13. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brillband
Thanks so much for the brilliant feedback! We’re really happy to hear you’re enjoying such a fast, reliable connection and that it’s been the best you’ve had so far. Knowing there’s been no downtime and that you’re happy with the price too genuinely means a lot to us — that’s exactly what we aim to deliver 🙌
Thanks again for choosing Brillband and taking the time to share your experience.
Thanks, Team Brillband ❤️
Faultless
Been using Brillband for a year now. Speeds have been fast, as advertised. Great service when moving house. Great company their customer service is really friendly too. Would not hesitate to recommend!
12. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brillband
Thank you so much for your kind words! 😊 We’re thrilled to hear you’ve enjoyed fast speeds, smooth service during your move, and friendly customer support over the past year. Recommendations like yours mean a lot to us!
We’re grateful to have you as part of the Brillband family.
Thanks, Team Brillband ❤️
Easy to sign up to an excellent service.
Easy to sign up and transfer. Early notice of delivery of router with set up details also sent. Router was indeed easy to set up and so far the whole system is running sweet.
15. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brillband
Thank you for your lovely review! 😊 We’re delighted to hear that the sign-up and transfer process was smooth and that your router setup went without a hitch. It’s fantastic to know your system is running sweet so far!
We really appreciate you choosing Brillband.
Thanks, Team Brillband ❤️
Fantastic service and even better…
Fantastic service and even better support, not that you will need it much
I cannot recommend these guys more and as for price, no one's beat them yet and plenty have tried
12. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brillband
Wow, thank you so much for the amazing feedback! 😄 We’re thrilled to hear you’ve had a fantastic experience with both our service and support. Knowing you find our prices unbeatable and would recommend us means the world to us.
We’re grateful to have you as a customer and will keep working hard to stay your top choice!
Thanks, Team Brillband ❤️
Vastaus yritykseltä Brillband
Thanks for the great feedback! ⚡ We’re thrilled to hear you’re enjoying our fast internet. Keeping you connected smoothly is exactly what we aim for!
Thanks for choosing Brillband.
Thanks, Team Brillband ❤️
Great company
Great company very easy to contact
Always tell you if they have any problems
12. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brillband
Thank you for your kind words! 😊 We’re so glad to hear that you find us easy to contact and that we keep you informed whenever there’s a hiccup. Clear communication and reliability are really important to us, and it’s wonderful to know it makes a difference.
Thanks for choosing Brillband!
Thanks, Team Brillband ❤️
Reliable local company
Reliable local company. No problems at all. Have been with them now for good while.
12. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brillband
Thanks so much for your lovely review! 😊 We’re thrilled to hear that our service has been reliable for you over the years. It really means a lot to us when our customers feel supported and hassle-free.
We’re grateful to have you with us and look forward to keeping your broadband running smoothly for years to come!
Thanks, Team Brillband ❤️
Great company
Great company - no issues in the year since I have been with them. Only needed customer services before I took out the broadband with them and they were great. Consistent speeds, bit cheaper than most and rarely falls over - twice I think and overnight, not during the day. I was originally with Virgin Media (don't ask) then another provider via City Fibre (terrible router and fairly rubbish customer service) and finally Brillband. They are genuinely the best broadband provider I have ever had the pleasure to use. I pay my bill each month, I use their broadband (including for work). No hassle, no issues. If my daughter could use City Fibre I'd have recommended them already.
12. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brillband
Thank you so much for your fantastic review! 🌟 We’re thrilled to hear that you’ve had a smooth experience with us over the past year and that our service has made your work and home life easier. It means a lot to know that our customer service and consistent speeds have stood out, especially after your previous experiences with other providers.
We’re especially happy to hear you’d recommend us to your daughter—that’s the highest compliment we could ask for! Thanks again for your support and for choosing Brillband.
Thanks, Team Brillband ❤️
Absolutely brilliant service I would…
Absolutely brilliant service I would highly recommend. Never had any issues and great value for money. Excellent customer support service
12. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brillband
Thank you so much for your fantastic feedback! We’re thrilled to hear you’ve had an absolutely brilliant experience with us and that the service has been reliable, great value for money, and backed by excellent customer support.
Your recommendation really means a lot to the team — thanks for choosing Brillband and for taking the time to share your experience!
Thanks, Team Brillband ❤️
Flawless switch to Brillband
The switch from my previous provider to Brillband was flawless. The instructions provided how to correctly install the provided router and connect it with the app was crystal clear and easy to understand. Huge thanks for providing a broadband service at a fraction of big branded names.
9. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brillband
Thank you so much for this brilliant review! We’re delighted to hear that your switch to Brillband was flawless and that the setup instructions and app made getting connected clear and easy. Making the process simple and stress-free is exactly what we aim for.
It’s also great to know you’re enjoying great broadband without the big-brand price tag — that really means a lot to us. Thanks again for choosing Brillband and for taking the time to share your experience!
Thanks, Team Brillband ❤️
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