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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 4/5 tähteä

The delivery was excellent the next day easy to unpack and well packed and the topper is very comfortable. Unfortunately I didn’t like the pillows. I found them too hard and not moulding to your head... Näytä lisää

Saanut 5/5 tähteä

I bought a memory foam topper, lovely & comfortable, would definitely recommend this product. The free pillow is great too & I love the fact that it's vegan, so no birds needed to have their feathers... Näytä lisää

Saanut 5/5 tähteä

From easy ordering on web site to quick delivery and free pillows with my lovely king size topper,I can feel the difference in my comfort I went for a firmer topper its so comfortable ,well.made and... Näytä lisää

Saanut 2/5 tähteä

The mattress topper was actually quite good but did not suit my needs, I have severe arthritis.. something so large is difficult to return but I kept all the packaging and followed the returns process... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Makuuhuoneen sisustus

Yrityksen kirjoittama

At Brightr, our mission is simple: to help you achieve a better night's sleep. We understand the importance of a comfortable and supportive pillow, which is why we have carefully designed our pillows to provide exceptional comfort and promote restful sleep. With a focus on quality and innovation, we strive to create pillows that cater to different sleep preferences and needs. Whether you're a side sleeper, back sleeper, or stomach sleeper, we have a pillow that can help enhance your sleep experience. But our commitment doesn't stop at product excellence. We also prioritize customer satisfaction. We value your feedback and continuously strive to improve our products and services based on your input.


Yhteystiedot

4,0

Hyvä

TrustScore 4/5 tähteä

1 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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On vastannut 94 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

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Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Awful products

Awful products. Purchased a mattress topper that’s ill sized, doesn’t stay flat to mattress and was a complete waste of money. Poorly designed rubbish. Their customer service is also questionable as they wouldn’t take a return of a product out of the packaging.

14. maaliskuuta 2026
Oma-aloitteinen arvostelu
Brightr®  Sleep-logo

Vastaus yritykseltä Brightr® Sleep

Hello Darren,

Thank you for your message. We’re very sorry, but we’re unable to locate an order under your details. Could you please share your order information with us via Trustpilot so we can look into this further?

We appreciate your help and look forward to resolving this for you.

Kind regards,
Brightr Team

Saanut 2/5 tähteä

Nothing wrong with the company or…

Nothing wrong with the company or goods, unfortunately I had to return mine as did my back no good at all. My problem is getting the refund, keep getting fobbed off. Returned 12th Feb and to date no sign of refund although I keep in touch with them.

5. tammikuuta 2026
Oma-aloitteinen arvostelu
Brightr®  Sleep-logo

Vastaus yritykseltä Brightr® Sleep

Thank you for your review, and we’re sorry to hear the topper wasn’t the right fit for your back.

We do want to clarify that your refund has been issued on our side in line with our returns process. Once processed, it can take additional time for the funds to appear in your account depending on your bank or payment provider.

We also want to reassure you that you haven’t been “fobbed off” — our team has been responding and keeping you updated while ensuring everything is handled correctly.

We understand it’s frustrating waiting for funds to show, but please rest assured this has been actioned. If it’s still not visible, we recommend checking with your bank, and we’re of course happy to provide confirmation details if needed.

Saanut 5/5 tähteä

Took the plunge with ordering an…

Took the plunge with ordering an on-line product for personal sleep, but happy I did!
Pillows exact firmness I needed -so many other fall short
Body pillows a lovely surprise...great back support when knee is on them..whilst hugging higher up. It's just the storage of them in our small house!

25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

I ordered the moonhug pillow

I ordered the moonhug pillow. It arrived within a few days and I find the pillow really comfortable and it has definitely helped my neck and jaw pain. My only complaint is that I wish they did a softer pillowcase for it as the one it comes with is not that soft/smooth on your face.

26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Incredible!

I didn’t realise how much of a difference the right pillow could make until I found Brightr Sleep. These pillows are incredibly comfortable and supportive — helping me settle more easily and wake feeling more rested. A small change that’s made a big difference. Thank you 💫

16. helmikuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

I returned two pillows over a month ago…

I returned two pillows over a month ago and had no refund of them. There great when you want to buy item but when it comes to having your money back they don’t respond. I would buy again from this company

11. helmikuuta 2026
Oma-aloitteinen arvostelu
Brightr®  Sleep-logo

Vastaus yritykseltä Brightr® Sleep

Thank you for your feedback, and we’re very sorry to hear that you feel this way.

We have carefully reviewed your case, and from our side we can confirm that your refund has been processed within the promised timeframe after your return was received.

We understand how important timely communication and refunds are, and we’re sorry if this experience has caused any frustration. If there is anything you would like us to double-check or clarify, please don’t hesitate to reach out—we’re always here to help.

Saanut 5/5 tähteä

Brilliant buy

I was dubious as to whether this mattress topper would improve my sleep as I have tried others to no avail. This topper is brilliant! No more being woken by pressure points and so comfortable to sleep on. Can't recommend enough.

9. helmikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

My search for a perfect pillow is now over

First of all my parcel arrived quickly when it said it would arrive. I have tried so many pillows but I think with the Brightr Eclipse pillow I can stop my search for the perfect pillow. It is a firm and high pillow but I have taken one middle layer out and it is just right. I tried it with four layers and with just two but the beauty of this pillow is that it is adjustable - why can’t all pillows be made like this. Thank you BrightR

21. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Terrible company, lousy customer service

I bought a topper from this company on the 4th of February, it was not firm as advertised.
I didn't sleep on it, I boxed it up and had to pay for the postage to return it, I sent it back on the 19th (they say you're allowed a 100 day trial, I was unwell so couldn't send until then). I was told on the 23rd of February they had received it, I would receive my refund between 14 and 21 days (which is unusual), but I waited, I emailed them two days ago asking where the refund was, still no response.
I'll be going public with this if they don't respond and refund me soon.
Note I have worked as a publicist, so I think it would be in their interest to respond.

20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Brightr®  Sleep-logo

Vastaus yritykseltä Brightr® Sleep

Unfortunately we can not locate your order with the information provided on Trustpilot, please share more information with Trustpilot so we can look into it.

Saanut 5/5 tähteä

I was a little apprehensive at first

I was a little apprehensive at first, hence it taking me so long to actually order the pillows. But WOW 🤩 woke in the morning- NO stiffness in neck .
It took a couple of nights to get used to the height and firmness, but hey I’m shouting your praises from the hill top 😊

16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Not a Trusted Brand, Misleading Return Policy and Disappointing Experience

I purchased the BrightR Titan King Size topper because I needed extra firmness for medical reasons. The product makes strong claims about being firm and also advertises a 100‑day, no‑questions‑asked trial. However, the topper turned out to be far too soft from the moment it arrived.

I requested a return and refund on the very first day, only to be told later that I must keep the topper for a minimum of 60 days before they will consider a refund—unless I return it at my own cost and risk. This requirement was not clearly stated at the time of purchase.

As a result, I’m left with a topper that is unusable and taking up unnecessary space. Overall, this experience has been disappointing, and I cannot recommend the brand based on their unclear policies and lack of transparency.

13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Brightr®  Sleep-logo

Vastaus yritykseltä Brightr® Sleep

Thank you for taking the time to share your experience—we’re genuinely sorry to hear that the topper did not meet your expectations.

We’d like to clarify a few important points regarding our trial and return policy. Our 100-night trial is designed to give your body enough time to properly adjust to a new sleep surface. From our experience and customer feedback, this adjustment period typically takes around 60 nights, as both your body and the topper itself need time—the materials gradually reach their intended firmness with regular use, rather than on the first day.

This is why we kindly ask customers to try the topper for at least 60 nights before initiating a return under our free return policy. This information is outlined on our website, and we always aim to be as transparent as possible about it.

That said, we understand that comfort is very personal, especially when it relates to medical needs, and we’re truly sorry this has caused frustration.

Warm regards,
Brightr Sleep Team

Saanut 5/5 tähteä

Great service and quality

Fast delivery, packaged safe and well, great quality matress topper and love the pillows, i would defonately order with you again, great value for money.

16. maaliskuuta 2026
Oma-aloitteinen arvostelu

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