Boxhero Us Arvostelua 35

I wanted to get these for my husband. When they arrived about 6 weeks later or longer, he did not like them. He wants the access panel which these do not have. Trying to contact this company is impossible. They send me more every single month and I cannot cancel this subscription that I was not aware that I was getting into. I am going to report it to my credit card to get these shipments to stop. Horrible product and customer service.

I just finished filing on a report at the Better Business Bureau. This company is riduculous. I purchased underwear on 10/8 and the product was poorly made, too small, so I requested a refund. I returned the unused product in it's original packaging, paid for the return delivery, and 2 months later I still do not have refund. The brand is now non-responsive.

I’ve had great service with them. I’ve ordered from them a couple of times. When there was a problem, they really went above and beyond to make it right

I can guarantee that any positive comments are posted by the company. This is a rip-off company and, by far, the worst company for custom service ever! They have "45 days money back guarantee, free returns, NO QUESTIONS ASKED" (these are copied directly from their site) all over the website and yet when you try to return something you will be ignored.
The phone number for customer service goes to someone who barely speaks English (which is to be expected that it is outsource, but a US phone# should at least be moderately able to speak English) and then they keep repeating the same thing "I will forward your request to another department and they will get back to you) over and over. When you press them for more information they disconnect you.
The emails say the same thing over as well and here is a copy of the responses I am getting:
Hi,

Following our call, (BTW, I never spoke with this person)

We fully understand your wish to receive a full refund.

However, we would like to inform you that a full refund is quite complex at this stage. For a complete refund to be possible:

The products must be returned at your own expense, as we do not provide a prepaid return label.

Once received at our warehouse, the items must go through a strict quality check to confirm they are in perfect condition. This process may take some time and delay the refund.

To simplify and speed up the procedure, we would like to offer you an alternative:
👉 A partial refund of 35%, without having to return the products, along with a 20% discount on your next order.

This way, you may keep the items and, if you prefer, resell them on your own.
We hope this solution will be convenient for you and help resolve the matter quickly. Please let us know if you would like to proceed with this option.

Sincerely,

Julia Lopes, Customer support team
...and here is response #12:

Thank you for your message and we are sincerely sorry to hear about the situation you are describing.

To resolve this inconvenience and restore your confidence in our service, we would like to offer you the following solution:

We invite you to keep the product in question, without the need to return it. You are free to offer it as a gift, give it away, or even sell it, as you see fit.
We will send you a new product in the correct size. We simply ask that you pay the redelivery fee of €9.99 per pack.
We are also pleased to offer you a $25 gift certificate, valid for one year, as compensation.

We also ask that you provide us with your exact measurements (waist circumference in cm) so that we can send you the product in the correct size.

After settling the fees, we kindly ask you to provide proof of payment so that we can initiate the reshipment process.

If this offer is acceptable to you, please pay the redelivery fee via the following link:
Stripe: not allowed on Trust Pilot

Pending your response, we sincerely apologize for any inconvenience.

Regards,
Boxhero support team

So basically, NEVER do business with this company, EVER!!!

I just wanted to get attention. The reviews on this page are exactly the same services as the ones that I received. I reached out to the EU company, and the California company through email with attachments then found a phone number from a blog in Reddit. Reading all of these reviews and receiving the same results, could we be emailing an AI representative? Word for word suggestions for a solution. The reviews were verbatim to the services that I received. To be continued, I'm now waiting on the replacement. I paid the reshipment cost in dollars $12.18 and I sent my sizes in. Come to find out they are not in stock. My replacement will be swim trunks. As another review said, purchasing items from social media where everyone has an online commerce store with drop shipping. Not having to handle the product is a very bad way to do business if you're expecting quality service. My patients didn't grow thin. My solution once completed I'm going to purchase one item at a time not five or six different items. If I return, I will find a store in the country that makes the item. My relief started after receiving an email from the US company that corresponded with me as soon as the emails reply was sent, which made me feel as I was speaking with a person not a computer, but I still believe offered solution was scripted.

These underwear are not worth buying. The only pair I wore had holes in them after one wearing. Now I can't get any help with a return. Definitely a do not buy recommendations from me!

Placed order and have been billed but never received product. Unable to contact customer service. Phone number disconnected and no reply from numerous emails. Placed order in May billed 6/6/25 but business just disappeared!

Do not waste your money ordering them they took my money and I still haven’t received anything. Now they are not responding to my emails at all. I have contacted the better business bureau and my card company trying to get a refund, I even paid for vip comfort service where my order should be given priority and according to the tracking my item hasn’t moved since June 23. Hasn’t even been shipped yet. DO NOT USE THIS COMPANY!! Unless you want to lose your money

Not pleased. Despite photos on their website, the boxers I received had NO FLY! Unacceptable, especially as the fit was tight. Contacted by email and they offered a 35% refund which is unacceptable as they say 100% satisfaction.

I can't even donate these to the local hospice store as no fly is not right.

Don't buy!

There is no such thing as hassle free returns.

I got my size L underwear and it's def not western size L. They offered to send me a bigger size if I would pay for shipping. If I want to return it, I have to send it to China and pay for shipping. This is a complete scam!

I decided to 'try' the product and 'thought' I was purchasing the long-leg underwear with an open fly. What I got was non fly short legged underwear. I have complained already via the web site, but so far nothing. NOW I find I have some sort of subscription service with my second order on the way. I can only 'email' support as the phone number listed on the site is 'not in service' at this time...

DON'T WASTE YOUR TIME AND MONEY ON THIS.

Wrong order came damaged and looks used won't refund or honor their 100% no cost guarantee. Major rip off company that needs to be shut down. They are deceptive and and take no responsibility for their mistakes or product, which I cannot review due to the product already looking used. Won't offer any proper help to resolve issues.

This company is a complete joke. Don't waste your time and money. Their underwear sucks and there customer service is worse. It says 100% guarantee but won't stand behind it. Offer me 35% percent to keep it or I have to pay shipping to send back. I haven't checked with the post office to see what this will cost yet but I'm sure I'm screwed either way.

Very poor 0 Stars.. wrong size. Website says 100 percent satisfaction guaranteed. No questions asked. Free returns. No cost to you. Guaranteed fit. All balony. Trying to get me to pay return shipping.. offered I could keep the wrong size and credit me back 35%. Will not stand behind advertised return policy.
This is from their website Copied and pasted.

We believe in hassle-free shopping. That’s why Boxhero Bamboo Boxer Shorts 1.0 come with free returns and exchanges. If they don’t fit just right or you’re not completely satisfied, simply return or exchange them at no cost to you. Enjoy comfort without any risk.
Note the "NO COST TO YOU"

If buying from social media sites, the size chart details don't show the inches so the Large I ordered turned out to be medium or small, I guess Chinese sizes even though it says Large on label.

They offered to send a different size if I paid $9.99 shipping and I could keep the ones they already sent.
They offered a refund of 35% if I paid for the return shipping for the item they already said I could keep if I paid to ship the replacement items. It turns out it comes from China and not from Wyoming like the website says. The support number I found on their website is based in California 4156494685 and their support email is support AT boxhero-us.com

I filed a dispute with paypal, hopefully this can be resolved. I told them to just send me correct size and return shipping label if they wanted the others back or a refund.

This was their first email to my complaint cut and pasted:

Hello,
Thank you for your message and would like to extend our deepest apologies for the unfortunate incident that occurred with your order. We fully understand that this situation does not align with the experience we aim to provide.
To address this matter, we would like to offer the following solution in hopes of restoring your trust in our service:
-We invite you to keep the product.
-We will arrange for a new product to be sent to you in the correct size.
-Additionally, you will receive a $25 voucher valid for one year.
-The shipping fee for this new delivery will only amount to 9.99€.
If you accept this offer, please provide us with your EXACT MENSURATIONS (WAIST SIZE IN CM) that we can proceed with sending the product in the appropriate size.
We apologize once again for any inconvenience caused and look forward to your response.
Regards,

This was their 2nd offer to my denial of that offer:

Hi Victor,

​We sincerely apologize for any inconvenience this has caused. We understand how frustrating it must be to receive an item that does not fit as expected.

And we totally understand your intention to return the items, but in order to avoid hassle in returning them, we would like to offer you a special resolution. As a gesture of goodwill, we would like to offer a partial 35% refund on your purchase, and there will be no need for you to return the items. You may also consider gifting them to friends or family members who might benefit from the boxer shorts.
​
We believe that this alternative solution demonstrates our commitment to ensuring a positive experience for our customers.
​
If you prefer a full refund, it is important to note that we do not have pre-paid return labels. In case of withdrawal, customers are responsible for sending the item.

The following is the return address:

West Zone, 1st Floor, Building 2, Ueno Park, No. 130 Guangchen Road, Zhongluotan Town, Baiyun District, Guangzhou City, Guangdong Province
Bestfulfill-Janes 17343940023
​
We invite you to let us know which solution suits you.

We look forward to hearing from you and wish you a nice day.

Kind regards,