Bottlestork Arvostelua 

I placed order BTS‑9787 on September 16th and expected it to be shipped within a reasonable timeframe. Despite multiple attempts to contact the business for an update, I did not receive any response. The item was never shipped, and the company failed to provide any communication regarding delays or issues with the order.

Due to the lack of shipment and lack of customer service response, I requested a refund. As of now, the refund has not been processed, and the business has continued to remain unresponsive.

I am filing this complaint to request assistance in obtaining a full refund for the unfulfilled order and to document the company’s failure to provide the product or adequate customer support.

Ordered twelve cans of Cutwater Espresso Martini. Delivered August 13, 2026. The date code on the cans reads MADE ON 021625—February 16, 2025, meaning the product was roughly eighteen months old on arrival.

The contents were curdled, separated, and sour. I only discovered this after opening a can and taking a sip because I was so excited they arrived. I opened a second thinking I'd mis-shaken the first. Same smell, same appearance.

I reported it the day it arrived, with photos. The claim is handled by a third party called Fulproof. They denied it three times. Their stated reasons: the date code is "a production date rather than an expiration date", product that has been "consumed" isn't refundable, and my documentation was insufficient. I offered to return the remaining sealed cans for inspection. I asked repeatedly for the name of the licensed retailer that served as merchant of record for my order. Neither request was answered.

Their final position was that my complaint "may be related to the flavor or taste of the product, which can vary based on personal preference." Curdled is not a preference.

A sealed can can't be inspected without opening it, so a policy that denies claims on consumed product denies every spoilage claim by definition.

I've filed a dispute with my bank and a complaint with the Pennsylvania Attorney General's Bureau of Consumer Protection. Reading other reviews here and across other platforms, this doesn't appear to be an isolated experience. It appears to be a pattern of poor and deceitful business practice.

I wish I would have read reviews before my purchase. My three bottles of sparkling almond wine arrived spoiled... the color of apple juice and tasted like vinegar.

When I reached out to customer service and provided requested documentation, I was told they wouldn't be replacing the product or refunding my money.

Don't order from this company!

First order received the wrong product. Second order never arrived. They said it did. Got screwed good. I can buy alcohol anywhere. Won’t be here ever again. Lesson learned.

I ordered some wine that I like and was unable to find locally. They shipped the wrong wine. When I tried to contact them to correct their mistake I found you can only communicate with a third party company. After much back and forth, they refused a refund and wanted me to print a label, repackage the wine, drive to a FedEx facilty and ship it back to them so they could replace it with the "correct" items. I do not trust them to send the correct items and do not want to go through all this hassle again. I will give away the wine I received and will NEVER EVER do business with this company again.