FodaBox Arvostelua 

Dreadful company. My aunt used this company to purchase my Christmas present. It was ordered on the 13th December within the delivery by Christmas timescale, it was not received. On 5th January I had a bill from Royal Mail as the company had not paid enough postage (despite taking the money from my aunt for this). The item was delivered on Friday but instead of receiving the champagne and chocolates ordered and paid for by my aunt I received a bottle of non alcoholic wine. Company are not answering the phones or emails. Advise you to avoid at all costs particularly as I've now read a review below that thinks the company has gone bankrupt.

15/01 update. Received a response from Boroughbox claiming they are replying to emails. Well they haven’t replied to the email I sent them on Monday however, unsurprisingly they have replied to both the negative reviews written on here and Facebook.
Firstly, and thankfully for all people who have used this company they state they are not bankrupt so hopefully you will all get your ordered items or your refunds eventually.
The company is still a complete shambles. Their reply stated they didn’t sell non alcoholic wine. I used the link in their reply which took me to their site and typed in ”Noughty” the product i’d Received and they were correct, it is sold by another company. I then typed in “champagne and salted caramel chocolates” and there came the product my aunt had ordered. This one is however clearly displayed as sold by Boroughbox. How then can I receive a gift in their box (the one in the picture on the website) which contains a product sold by a completely different company and not sold by them. Nothing adds up with this company. Completely avoid.

Had an issue with a pre-Christmas purchase. Emailed the customer services portal and received a reply and a workable solution very promptly. Got the impression that the company is doing all it can to help customers impacted by difficulties in December.

Ordered a food Hamper on 12th December as a gift for delivery on 22nd December to the recipient. Received an email on 22nd December citing that the order may not arrive before Christmas.
No response to the email I had 'submitted' chasing for an update on order.

In fact I was informed by the recipients the gift did not arrive until 5 January 2021!
Despite the 'update' emails (citing the reasons for any delay to my order), I had received, I do not think the Pandemic can be the root cause of what appears to me are significant supply chain/logistics issues.
I would love to have been able to recommend BoroughBox - unfortunately I can't.

I sent a gift card on 20th December, £50 was taken from my account on 21st and I received an email that the card had been delivered BUT IT HAS NOT. I have left numerous messages on phone and email but these are never answered. This is a terrible service and I regard my £50 as having been stolen.

Ordered an "Artisan Celebration Cheesecake" on 12 Dec for delivery to my brother as a Christmas present and it's still not arrived nearly a month later. Emails and phone calls aren't answered. Just pathetic.

Update: BoroughBox have since been in touch and have given me a full refund.

I ordered 3 vegan hampers on the 11th Dec 20 as part of the Christmas gifts going to my colleagues. I ordered 3 hampers from here and 72 from another provider. The 72 arrived with their recipients no issues at all, but the 3 hampers have yet to be delivered and it is now the 8th January. We have had no communication other than to be told there are delays but these are generic emails to all customers and we have had no specific information as to where our packages are. Then we got an email from Parcel Force saying there is a parcel on the way, but it has no tracking info and no parcel arrived on the day specified. I have tried calling but I cannot speak to a person, only leave a voicemail, and I have email 3 times and had no response. Unbelievably bad. Avoid at all costs. 3 of my colleagues have now been left with no Christmas hamper. BAD SERVICE.

I placed orders on 10th December 2020 for Christmas gifts to recognise the efforts of two amazing indivuals who held my business together whilst I was suffering from COVID.

These orders have yet to be fulfilled, and due to poor comms I have no idea when or indeed if they will be received. Fear I have lost £200

Utterly shocking. Please avoid.

Received parcel yesterday for Christmas order placed 8 Dec for old fashioned cocktail kit. So over priced at £31 including postage for 1 x 50ml miniature of Cumbrian whisky & a tiny bottle of bitters & a mini bag of peanuts. Photo next to product is misleading as has 4 miniature bottles on it. Will never use again.

So I am not alone. I ordered a hamper for my son and his wife on 13th December, and it has yet to be delivered. A week or more ago the website said "Order complete" but the Yodel site still says the package has yet to reach them. Emails are answered with an automated response full of platitudes, and nothing more; telephone calls are equally unanswered. The whole business is a shambles and I regret having put my business their way. If the delivery is not made very soon I intend to take the necessary action to recover my money.

I ordered several hampers from BoroughBox on 13th of December with the promise on their website that they would arrive before Christmas. Boxes compiled by other companies (eg. Brindisa) arrived on time before Christmas. Ones put together by BoroughBox are yet to arrive almost a month later.

This is seriously disappointing. They are citing issues due to the pandemic, but let's be honest, they've been greedy/incompetent and accepted more offers than they can fulfil. They have sent me the tracking details for the parcel about a week ago, but the Yodel site says they've been waiting to receive the boxes since 24/12. I want to cancel my order now and get something else but that seems near impossible to do.

My Dad and Stepmum, for multiple reasons, have had a truly crappy year and crappy Christmas, and now it looks like I haven't been organised enough to send them gifts. This is a massive massive let down for so many people.

Shocking shocking shocking customer service - try to keep local and small businesses going. Ordered 10th Dec still not arrived to the tune of £337 . Same old b+ll**it excuses from poorly ran companies blaming COVID.

Very disappointed. Ordered two hampers to one address before Christmas. one arrived, the other didnt. Cannot get any response from Boroughbox.

Rumour has it that they have gone bankrupt.

I ordered a hamper for my sister to celebrate exchanging on a new house purchase. The website said I could expect the hamper to arrive in 2 days. Weeks passed and nothing, there's no way to contact them over the phone and no reply to emails for a long time. It was only when I left reviews on their facebook page that they reached out. I tried to change the delivery address to the new home. My sister then went on to move to her new house. Over a week later, the hamper was delivered to her old address! Then a few days later a hamper was sent to her new address, a much much smaller hamper with completely different products. I have since received a full refund, which is great. However, it took so much chasing and much disappointment. The whole point of celebrating the exchange on the house was lost. I would not recommend this company at all.

Absolutely Shocking .
I ordered 6 Hampers on 13 December and have still not received them. I have got some automated drivel from Boroughbox, but no human has either contacted me or tried to contact me. It is ridiculous that almost 4 weeks later, they cant answer the phone or emails. I will expect a full refund.

Ordered by published date
Received email 22/12 saying may not be able to deliver
Emailed 22/12 to cancel as del was Xmas gifts to a work address - no response!!
Checked 29/12 product out of stock reiterated cancellation sent email same day - no response!!!
WFH - yes most of us are but we are making responses to customers as we realise how important communication is!
I gave them the benefit of the doubt and waited on confirmation of cancellation!

Just had comms from yodel saying a parcel is being delivered to work address - presumably this is a delivery of out of season tat! Which was cancelled!
Reminder to self after disappointing experience and lack of customer service I will take my custom elsewhere, like farmison who offered a superlative service and quality

I am so disappointed that the hamper which was due to be delivered on 18th December has not yet been dispatched to parcelforce for them to deliver.
No way of speaking to the company. Total shambles.

Order placed on 10th December...still waiting. Minimal communication from Boroughbox. Not sure turning the phones off is the way to endear yourselves to customers. Avoid at all costs.

Absolutely appalling. Ordered hamper as a Christmas gift before the cut off (and payment taken immediately) and it has still not arrived. Parcelforce shipping ticket raised by Boroughbox but package never prepared or shipped - incredibly deceitful. Zero response to my emails and they won’t pick up the phone. Extremely disappointed and frustrated and suspect that hamper will never arrive. Avoid.

Rude and unhelpful with dreadful service.

Ordered a box early December. Still waiting for it to turn up. Ordered with a another company on the 23rd December and it turned up on the 24th.

Everyone makes mistakes and has delays but better companies communicate and let people know what's happening instead of burying their head in the sand.